[Freeswitch-users] Caller ID using Fifo

Tue Jan 25 04:59:03 MSK 2011

Thanks but no luck. I keeps showing "Queue
<fifo+sales_fifo at 192.168.1.58<fifo%2Bsales_fifo at 192.168.1.58>>"
where "sales_fifo@$${domain}" is the fifo name on fifo.conf.xml.

On Mon, Jan 24, 2011 at 5:12 PM, Michal Bielicki <
michal.bielicki at seventhsignal.de> wrote:

> Try export instead of set.
>
> Am 25.01.2011 um 01:58 schrieb Joao Leme:
>
> Hi Fred,
>
> I just tried:
>
> <action application="set" data="outbound_name=${caller_id_number}"/>
>
> before
>
> <action application="fifo" data="sales_fifo@$${domain} in undef
> $${base_dir}/sounds/music/8000/partita-no-3-in-e-major-bwv-1006-1-preludio.wav"/>
>
> and it didn't work.
>
> Did I do anything wrong?
>
> Thanks,
> John
>
> On Mon, Jan 24, 2011 at 3:38 PM, Anthony Minessale <
> anthony.minessale at gmail.com> wrote:
>
>> there is a param in fifo "outbound_name" if its set, it will put it in
>> parens along with the caller's caller_id_name
>>
>> (sales) Fred Smith
>> 2121231234
>>
>>
>>
>> On Mon, Jan 24, 2011 at 4:55 PM, Joao Leme <joaocarlosleme at gmail.com>
>> wrote:
>> > I haven't been able to find a solution either (havent' had much time),
>> but
>> > have you already tried the following to make sure it does not work?
>> > "Note: If you wish to specify the caller ID presented when a fifo calls
>> an
>> > agent, set the origination_caller_id_name and origination_caller_id_num
>> > variables to the values desired. These could be set within the {} of the
>> > dialstring, or they could be set using the set application in the
>> dialplan
>> > which places the caller into the fifo (before the 'fifo in' executed on
>> the
>> > caller)."
>> > I haven't had time to look into but that's where I would start.
>> > It was added to the Fifo wiki by User "Sward" (no futher info on user)
>> on:
>> > (cur) (prev) 15:21, 9 June 2010 Sward (Talk | contribs) (26,518 bytes)
>> > (→Configure for Agent Callback)
>> > If anyone know this "Sward" guy, he may have some answers.
>> > Thanks,
>> > John
>> >
>> > On Mon, Jan 24, 2011 at 1:20 AM, Marc de Corny <marcdecorny at gmail.com>
>> > wrote:
>> >>
>> >> Hi All
>> >>
>> >> I have since had a play with mod_callcenter and have not been able to
>> send
>> >> the call to an agent with the caller_id_name as the name of the queue.
>> >>
>> >> I keep on getting the CLI on both.
>> >>
>> >> As this cannot be done in FIFO either, do any of you have any ideas? or
>> >> managed to get it working ?
>> >>
>> >> thanks
>> >> Marc
>> >>
>> >> On Fri, Jan 14, 2011 at 4:35 PM, Marc de Corny <marcdecorny at gmail.com>
>> >> wrote:
>> >>>
>> >>> Just to follow up on this subject.
>> >>>
>> >>> I have done a lot of testing on the fifo trying to get the
>> caller_id_name
>> >>> changed on the outbound call to the agent and to be honest I cannot
>> >>> understand the explanation.
>> >>>
>> >>> If mod_fifo does not know which call it will connect until the agent
>> >>> answers, how come it displays the CLI correctly, jsut won;t let me
>> change
>> >>> it.
>> >>>
>> >>> Still seems strange. I am looking into the Mod_callcentre to check if
>> it
>> >>> sends caller_id information. but the same logic if valid could apply
>> >>>
>> >>> Also maybe someone should change the Wiki ( I would but do not have
>> >>> enough expertise on the subject) because the following is a bit
>> misleading
>> >>>
>> >>>  "Note: If you wish to specify the caller ID presented when a fifo
>> calls
>> >>> an agent, set the origination_caller_id_name and
>> origination_caller_id_num
>> >>> variables to the values desired. These could be set within the {} of
>> the
>> >>> dialstring, or they could be set using the set application in the
>> dialplan
>> >>> which places the caller into the fifo (before the 'fifo in' executed
>> on the
>> >>> caller). "
>> >>> thanks
>> >>> Marc
>> >>> On Thu, Jan 13, 2011 at 10:47 PM, Joao Leme <joaocarlosleme at gmail.com
>> >
>> >>> wrote:
>> >>>>
>> >>>> What about showing the Caller ID after it is answered? Any way to do
>> >>>> that?
>> >>>>
>> >>>> 2011/1/12 João Mesquita <jmesquita at freeswitch.org>
>> >>>>>
>> >>>>> João Leme,
>> >>>>> The caller id is not passed when the phone is ringing because
>> mod_fifo
>> >>>>> does not know which call is going to be sent to that channel once it
>> is
>> >>>>> answered until it is really answered. I don't know if mod_callcenter
>> does
>> >>>>> show anything but you should consider looking at the documentation
>> if you
>> >>>>> really need this feature.
>> >>>>> Regards,
>> >>>>> João Mesquita
>> >>>>>
>> >>>>>
>> >>>>> On Wed, Jan 12, 2011 at 9:15 PM, Joao Leme <
>> joaocarlosleme at gmail.com>
>> >>>>> wrote:
>> >>>>>>
>> >>>>>> Hi there,
>> >>>>>> I would like to know if there is a way to see the caller ID on my
>> Sip
>> >>>>>> Client (X-Lite for example) of the caller that I answear from a
>> Fifo queue?
>> >>>>>> Thanks,
>> >>>>>> John
>> >>>>>> _______________________________________________
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>>
>>
>> --
>> Anthony Minessale II
>>
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