[Freeswitch-users] Caller ID using Fifo

[Anthony Minessale]

there is a param in fifo "outbound_name" if its set, it will put it in
parens along with the caller's caller_id_name

(sales) Fred Smith
2121231234



On Mon, Jan 24, 2011 at 4:55 PM, Joao Leme <joaocarlosleme at gmail.com> wrote:
> I haven't been able to find a solution either (havent' had much time), but
> have you already tried the following to make sure it does not work?
> "Note: If you wish to specify the caller ID presented when a fifo calls an
> agent, set the origination_caller_id_name and origination_caller_id_num
> variables to the values desired. These could be set within the {} of the
> dialstring, or they could be set using the set application in the dialplan
> which places the caller into the fifo (before the 'fifo in' executed on the
> caller)."
> I haven't had time to look into but that's where I would start.
> It was added to the Fifo wiki by User "Sward" (no futher info on user) on:
> (cur) (prev) 15:21, 9 June 2010 Sward (Talk | contribs) (26,518 bytes)
> (→Configure for Agent Callback)
> If anyone know this "Sward" guy, he may have some answers.
> Thanks,
> John
>
> On Mon, Jan 24, 2011 at 1:20 AM, Marc de Corny <marcdecorny at gmail.com>
> wrote:
>>
>> Hi All
>>
>> I have since had a play with mod_callcenter and have not been able to send
>> the call to an agent with the caller_id_name as the name of the queue.
>>
>> I keep on getting the CLI on both.
>>
>> As this cannot be done in FIFO either, do any of you have any ideas? or
>> managed to get it working ?
>>
>> thanks
>> Marc
>>
>> On Fri, Jan 14, 2011 at 4:35 PM, Marc de Corny <marcdecorny at gmail.com>
>> wrote:
>>>
>>> Just to follow up on this subject.
>>>
>>> I have done a lot of testing on the fifo trying to get the caller_id_name
>>> changed on the outbound call to the agent and to be honest I cannot
>>> understand the explanation.
>>>
>>> If mod_fifo does not know which call it will connect until the agent
>>> answers, how come it displays the CLI correctly, jsut won;t let me change
>>> it.
>>>
>>> Still seems strange. I am looking into the Mod_callcentre to check if it
>>> sends caller_id information. but the same logic if valid could apply
>>>
>>> Also maybe someone should change the Wiki ( I would but do not have
>>> enough expertise on the subject) because the following is a bit misleading
>>>
>>>  "Note: If you wish to specify the caller ID presented when a fifo calls
>>> an agent, set the origination_caller_id_name and origination_caller_id_num
>>> variables to the values desired. These could be set within the {} of the
>>> dialstring, or they could be set using the set application in the dialplan
>>> which places the caller into the fifo (before the 'fifo in' executed on the
>>> caller). "
>>> thanks
>>> Marc
>>> On Thu, Jan 13, 2011 at 10:47 PM, Joao Leme <joaocarlosleme at gmail.com>
>>> wrote:
>>>>
>>>> What about showing the Caller ID after it is answered? Any way to do
>>>> that?
>>>>
>>>> 2011/1/12 João Mesquita <jmesquita at freeswitch.org>
>>>>>
>>>>> João Leme,
>>>>> The caller id is not passed when the phone is ringing because mod_fifo
>>>>> does not know which call is going to be sent to that channel once it is
>>>>> answered until it is really answered. I don't know if mod_callcenter does
>>>>> show anything but you should consider looking at the documentation if you
>>>>> really need this feature.
>>>>> Regards,
>>>>> João Mesquita
>>>>>
>>>>>
>>>>> On Wed, Jan 12, 2011 at 9:15 PM, Joao Leme <joaocarlosleme at gmail.com>
>>>>> wrote:
>>>>>>
>>>>>> Hi there,
>>>>>> I would like to know if there is a way to see the caller ID on my Sip
>>>>>> Client (X-Lite for example) of the caller that I answear from a Fifo queue?
>>>>>> Thanks,
>>>>>> John
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>>>>>
>>>>>
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-- 
Anthony Minessale II

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