[Freeswitch-users] Can't quite get call screening to work

[Gilad Abada]

Hi
I am trying to get call screening to work too.
http://wiki.freeswitch.org/wiki/FreeSwitch_Dialplan_XML#Example_13:_Call_Screening

The issue I am having is that if the called device hangs up even after
a full conversation (accepting the call by pressing 1) the calling
party gets sent to voicemail.

Seems like being sent to voicemail should be an anti-action?
Also the recording says to reject the call press 2 or send it to VM
press 3. These are not defined in the dial plan and I am not sure how
to do that.

Thanks in advance!
Gill

On Wed, Dec 7, 2011 at 5:51 PM, Michael Collins <msc at freeswitch.org> wrote:
> it looks like the person who posted that example did not post their sample
> phrase macro file. However, do a git pull...
>
> commit 9ea3ce666fa7f021b5c2a7e2fbe153eb351c5734
> Author: Michael S Collins <msc at freeswitch.org>
> Date:   Wed Dec 7 14:49:16 2011 -0800
>
>     config: add screen_confirm macro to lang/en/ivr/sounds.xml
>
> snag that config file and drop it into conf/lang/en/ivr/ and then reloadxml.
> I did this on the fly w/o testing so be sure to test it thoroughly to make
> sure it works! Also, be sure to use the full path name to the sound file
> that you are playing back.
>
> -MC
>
> On Wed, Dec 7, 2011 at 12:49 PM, Phil Quesinberry
> <philq at qsystemsengineering.com> wrote:
>>
>> I'm trying to use the call screening example in the wiki and can't get FS
>> to
>> play the caller's name back to the destination extension.
>> example here:
>>
>> http://wiki.freeswitch.org/wiki/FreeSwitch_Dialplan_XML#Example_13:_Call_Scr
>> eening
>>
>> The initial announcement asking for the caller's name works fine:
>> EXECUTE sofia/internal/102 at 192.168.1.6:5060 phrase(voicemail_record_name)
>> 2011-12-07 14:52:13.715494 [DEBUG] mod_dptools.c:2362 Execute
>> voicemail_record_name() lang
>> 2011-12-07 14:52:13.715494 [DEBUG] switch_ivr_play_say.c:67 No language
>> specified - Using [en]
>> 2011-12-07 14:52:13.715494 [DEBUG] switch_ivr_play_say.c:244 Handle
>> play-file:[voicemail/vm-record_name1.wav] (en:en)
>> 2011-12-07 14:52:13.715494 [DEBUG] switch_ivr_play_say.c:1302 Codec
>> Activated L16 at 8000hz 1 channels 20ms
>> 2011-12-07 14:52:18.695891 [DEBUG] switch_ivr_play_say.c:1672 done playing
>> file
>> /usr/local/freeswitch/sounds/en/us/callie/voicemail/vm-record_name1.wav
>> EXECUTE sofia/internal/102 at 192.168.1.6:5060 playback(tone_stream://%(500,
>> 0,
>> 640))
>> 2011-12-07 14:52:18.799791 [DEBUG] switch_ivr_play_say.c:1302 Codec
>> Activated L16 at 8000hz 1 channels 20ms
>> 2011-12-07 14:52:19.299814 [DEBUG] switch_ivr_play_say.c:1672 done playing
>> file tone_stream://%(500, 0, 640)
>> EXECUTE sofia/internal/102 at 192.168.1.6:5060
>> set(playback_terminators=#*0123456789)
>> 2011-12-07 14:52:19.299814 [DEBUG] mod_dptools.c:1263
>> sofia/internal/102 at 192.168.1.6:5060 SET
>> [playback_terminators]=[#*0123456789]
>>
>> Then the caller's name is recorded, and I've verified that the recording
>> is
>> indeed saved in /tmp:
>> EXECUTE sofia/internal/102 at 192.168.1.6:5060 record(/tmp/102-name.wav 7 200
>> 2)
>> 2011-12-07 14:52:19.299814 [DEBUG] switch_ivr_play_say.c:585 Raw Codec
>> Activated
>> 2011-12-07 14:52:19.299814 [DEBUG] switch_core_codec.c:116
>> sofia/internal/102 at 192.168.1.6:5060 Push codec L16:70
>> .
>> EXECUTE sofia/internal/102 at 192.168.1.6:5060 set(group_confirm_key=1)
>> 2011-12-07 14:52:21.623965 [DEBUG] mod_dptools.c:1263
>> sofia/internal/102 at 192.168.1.6:5060 SET [group_confirm_key]=[1]
>> EXECUTE sofia/internal/102 at 192.168.1.6:5060
>> set(fail_on_single_reject=true)
>> 2011-12-07 14:52:21.623965 [DEBUG] mod_dptools.c:1263
>> sofia/internal/102 at 192.168.1.6:5060 SET [fail_on_single_reject]=[true]
>> EXECUTE sofia/internal/102 at 192.168.1.6:5060
>> set(group_confirm_file=phrase:screen_confirm:/tmp/102-name.wav)
>> 2011-12-07 14:52:21.623965 [DEBUG] mod_dptools.c:1263
>> sofia/internal/102 at 192.168.1.6:5060 SET
>> [group_confirm_file]=[phrase:screen_confirm:/tmp/102-name.wav]
>> EXECUTE sofia/internal/102 at 192.168.1.6:5060 set(continue_on_fail=true)
>> 2011-12-07 14:52:21.623965 [DEBUG] mod_dptools.c:1263
>> sofia/internal/102 at 192.168.1.6:5060 SET [continue_on_fail]=[true]
>> EXECUTE sofia/internal/102 at 192.168.1.6:5060 bridge(user/102)
>> .
>> Then when attempting to play back the Output from the console showing the
>> error is here:
>> 2011-12-07 14:52:26.348406 [ERR] switch_ivr_play_say.c:142 Can't find
>> macro
>> screen_confirm.
>> 2011-12-07 14:52:26.348406 [WARNING] switch_ivr_play_say.c:339 Macro
>> [screen_confirm]: '/tmp/102-name.wav' did not match any patterns
>> 2011-12-07 14:52:26.348406 [ERR] switch_ivr_originate.c:219
>> sofia/internal/sip:102 at 192.168.1.4:5060 Error Playing File!
>>
>> The call goes right to voicemail once the destination extension attempts
>> to
>> answer it.
>>
>> Where are these macros supposed to be stored?  Somewhere under
>> /usr/local/freeswitch/conf/lang/en?  Do I need to create a macro for
>> screen_confirm or is it just named incorrectly or in the wrong place?
>>
>> Thanks,
>>
>> Phil Quesinberry
>> Q Systems Engineering, Inc.
>> Electronic Controls and Embedded Systems Development
>> (410) 969-8002
>> http://www.qsystemsengineering.com
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
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>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
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-- 
Gilad Abada

SteadFast Telecommunications, Inc.

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