[Freeswitch-users] "481 Call/Transaction Does Not Exist" when hanging up before call connects

[Charlie Orford]

Hi Anthony

We are using Aastra 57i phones with the latest firmware (v3.2.2.56 from 
June 2011).

However, it looks like a specific issue with the Aastra 57i as I have 
just replicated the call and cancel situation using a 3CX softphone and 
in this case the CANCEL request gets honoured by FS.

Here's a copy of a failed CANCEL test using the Aastra phone: 
http://pastebin.freeswitch.org/17922

Here's a copy of a successful CANCEL test using the 3CX softphone: 
http://pastebin.freeswitch.org/17923

sofia loglevel all 9 is on for both tests.

Charlie


On 01/12/2011 21:53, Anthony Minessale wrote:
> try same failed call test with sofia loglevel all 9
>
> Also, try some other phone or device that does not have the problem, 
> and create a cancel situation the same way and see if you can find a 
> difference.
>
> Finally, have you tried the latest firmware on the phone?
>
>
> On Thu, Dec 1, 2011 at 10:17 AM, Charlie Orford 
> <charlie.orford at attackplan.net <mailto:charlie.orford at attackplan.net>> 
> wrote:
>
>     Hi list,
>
>     When we make a call from an FS extension to a PSTN number (via our
>     ITSP
>     gateway provider) and hang-up before the call completes, FS replies to
>     the CANCEL request with "481 Call/Transaction Does Not Exist" and the
>     call continues to ring on the remote end. If we hangup after the call
>     has connected, it works with no problem.
>
>     I have looked through a SIP trace of this happening and to my
>     (untrained
>     eye) nothing seems obviously wrong (i.e. tag, call id and branch
>     values
>     all seem to be correct). I'm using the latest git snapshot from
>     2011-11-30 18-14-24 -0600.
>
>     For a sip trace showing the problem, see:
>     http://pastebin.freeswitch.org/17908
>
>     For a sip trace showing a successful hangup, see:
>     http://pastebin.freeswitch.org/17909
>
>     *Note: ip addresses, domain and called number have been altered
>     for privacy.
>
>     Any help or insight is much appreciated.
>
>     Kind Regards,
>     Charlie
>
>
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> -- 
> Anthony Minessale II
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