[Freeswitch-users] Newbie question about Polycom presence / BLF with productivity license.

[Yehavi Bourvine]

Hello Michel,

 Please  start TCPDUMP of your phone for port 5060 only, and reboot it.
After it is up do a few operations on the watched phones (i.e. extensions
8000, 8001) like oroginating and receiving calls, and send me the resultant
dump.

             Regards, __Yehavi:

2011/4/23 Michel Py <michel at arneill-py.sacramento.ca.us>

> Hi Christian and Yehavi,
>
> Thanks for the time looking into this!
>
>
> > Christian Benke wrote:
> > Just a wild guess - are you actually loading the file with the
> > attendant-settings? Usually phone1.cfg or $MAC-phone1.cfg -
> > there should be an entry in the basic $MAC.cfg for this file.
>
> Thanks for suggesting this; it did not solve my problem, but it made me
> change / clean my test setting for the better. Here is my new test
> procedure:
>
> - On the phone, I regularly do erase local config, factory settings, and
> format file system. Just to be sure.
>
> - I completely cleaned the /tftpboot directory, except for 2 files:
> 0004f2xxxxxx-phone.cfg
> 0004f2xxxxxx-license.cfg
>
> - Extracted the files from the Polycom zip into /tftpboot, tried that
> both with 3.1.7 and 3.1.0 rev C. I can positively confirm that even
> after a format file system, the phone will successfully load both the
> 3.x SIP version of the moment AND the 0004f2xxxxxx-phone.cfg.
>
> - I don't bother to have a 0004f2xxxxxx.cfg file anymore. I don't need
> it as long as I keep the 0000000000000.cfg file into /tftproot. It finds
> the phone1_31x.cfg and the sip_31x.cfg files just fine.
>
> - About the reading of the 0004f2xxxxxx-phone.cfg: I am absolutely
> positive that it reads it for 2 reasons:
>
> 1. I can see it in tcpdump port 69 -v
> 2. Changes made to 0004f2xxxxxx-phone.cfg will show up on the phone
> after reboot.
>
> I pasted the current version of the file below.
> It reads the file, parses it, and some parts work and some don't.
>
> What does work:
> - The reg.1.stuff. The line shows up, registers, can make calls, etc.
> - The SNTP timezone stuff. Changes to the gmtOffset value will show up
> at next phone reboot.
> - The presence feature. Changing it to "1" will indeed enable the
> feature, and if I add buddy entries in the directory (from the phone
> itself) they actually work, with their known limitations. If enabled,
> the "MyStat" and "Buddies" softkey do appear on the main screen, and do
> go out if deactivated.
> - The corporate directory feature. I have not actually tested it, but
> the feature does show in the menus when activated and not when
> deactivated.
>
> What does not work:
> - The attendant thing (duh).
> - Trying to disable the "MyStat" and "Buddies" softkeys when presence is
> enabled.
>
> In short:
> - The phone DOES read the 0004f2xxxxxx-phone.cfg file.
> - When it parses it, some functions work and some don't.
>
> - In my tests, it does not matter in which file you put things. Let's
> say the TZ commands or the feature commands: they work regardless if I
> put them in 0004f2xxxxxx-phone.cfg or in {phone1_31x.cfg|sip_31x.cfg}. I
> know, I'm not supposed to modify these but I did try, and it does work
> as expected. Same applies to the attendant commands: regardless of which
> file you put them in, they don't work.
>
> - In case it was not clear: I can make the "buddies" thing work any way
> I want, and I can't make the "attendant" way work at all, regardless of
> what I do. I have tried about 25 different variants, no go.
>
> What bugs the ##^%@# out of me is this: Whether it actually works or
> does anything at all, just the following 2 lines should display
> something on the phone's screen:
>  attendant.resourceList.1.address="8000"
>  attendant.resourceList.1.label="Name1"
>
> So the LED may not change, the button may not work, but it should show.
> It does not. So my problem is not that the phone does or does not
> register with the server, which may or may not work... It's that the
> phone fails to parse the config file for these items.
>
> Feedback more than welcome!
>
> Thanks,
> Michel.
>
>
> <?xml version="1.0" encoding="utf-8" standalone="yes"?>
> <userinfo>
>  <reg
>  reg.1.displayName="Test 2499"
>  reg.1.address="2499"
>  reg.1.type="private"
>  reg.1.auth.userId="2499"
>  reg.1.auth.password="xxxxxxx"
>  reg.1.server.1.register="1"
>  reg.1.server.1.address="192.168.17.1"
>  reg.1.server.1.port="5060"
>  />
> </userinfo>
>
> <attendant
>  attendant.reg="1"
>  attendant.ringType="1"
>  attendant.behaviors.display.spontaneousCallAppearances.normal="1"
>  attendant.behaviors.display.spontaneousCallAppearances.automata="1"
>  attendant.behaviors.display.remoteCallerID.normal="1"
>  attendant.behaviors.display.remoteCallerID.automata="1"
>  attendant.resourceList.1.address="8000"
>  attendant.resourceList.1.label="Name1"
>  attendant.resourceList.2.address="8001"
>  attendant.resourceList.2.label="Name2"
> />
>
> <softkey softkey.feature.mystatus="0" softkey.feature.buddies="0" />
> <SNTP tcpIpApp.sntp.gmtOffset="-25200" />
> <feature
>  feature.1.name="presence" feature.1.enabled="0"
>  feature feature.19.name="corporate-directory" feature.19.enabled="0"
> />
>
>
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