[Freeswitch-users] Default action on IVR menus

[François Delawarde]

Is it possible to access the digits introduced by the caller in the IVR
from some variable (${ivr_digits} or similar)?

It would allow a later dialplan action (ej: the default action run after
the IVR app?) to use those digits.

François.


On Sun, 2010-09-26 at 14:47 -0400, Phillip Jones wrote:
> Thanks Guys - I was thinking about it the wrong way.
>  
> This makes perfect sense now.
> 
> 
> On Sun, Sep 26, 2010 at 2:30 PM, <covici at ccs.covici.com> wrote:
>         I had this same problem and was told to just put the app after
>         the
>         voicemail app in the dialplan so after exiting it will do what
>         you want,
>         however if there is a transfer in the menu it will never get
>         there.
>         
>         Hope that helps.
>         
>         
>         Phillip Jones <pjintheusa at gmail.com> wrote:
>         
>         > Hi all,
>         >
>         > Is is possible to define a default action in an IVR menu?
>         i.e. an action
>         > that is taken when the user does NOT press any key.
>         >
>         > For example:
>         >
>         > <menu name="ppn_ivr_VoiceMail_Play"
>         >       greet-long="phrase:PlayVM"
>         >       timeout="3000"
>         >       inter-digit-timeout="3000"
>         >       timeout="3000"
>         >       max-failures="0"
>         >       max-timeouts="1"
>         >       digit-len="1">
>         >
>         >    <entry action="menu-exec-app" digits="4" param="managed
>         > PPNSystem.Telephony.ChangeStatusVoicemailHandler 4"/>
>         >    <entry action="menu-exec-app" digits="7" param="managed
>         > PPNSystem.Telephony.ChangeStatusVoicemailHandler 7"/>
>         >    <entry action="menu-exec-app" digits="8" param="managed
>         > PPNSystem.Telephony.ChangeStatusVoicemailHandler 8"/>
>         >    <entry action="menu-exec-app" digits="5" param="managed
>         > PPNSystem.Telephony.ReturnCallVoicemailHandler 5"/>
>         >    <entry action="menu-exec-app" digits="" param="managed
>         > PPNSystem.Telephony.PlayVoicemailHandler"/>
>         >
>         >    </menu>
>         >
>         > In the above I would like the last action to kick in if the
>         user does not
>         > press any keys after 3 secs.
>         >
>         > Any help appreciated!
>         >
>         > Thanks
>         >
>         >
>         > Pj
>         >
>         
>         > ----------------------------------------------------
>         > Alternatives:
>         >
>         > ----------------------------------------------------
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>         
>         --
>         Your life is like a penny.  You're going to lose it.  The
>         question is:
>         How do
>         you spend it?
>         
>                 John Covici
>                 covici at ccs.covici.com
>         
>         
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