[Freeswitch-users] Post Hangup string

[David Ponzone]

Tony,

of course, you're right.
In my mind, it was an outbound call center, so the agent will be leg A.
But for an inbound call center, the agent would be leg B.

David Ponzone  Direction Technique
email: david.ponzone at ipeva.fr
tel:      01 74 03 18 97
gsm:   06 66 98 76 34

Service Client IPeva
tel:      0811 46 26 26
www.ipeva.fr  -   www.ipeva-studio.com

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Le 09/06/2010 à 18:13, Anthony Minessale a écrit :

> if you do that and the other end of the call hangs up first your  
> application will not execute.
> FreeSWITCH does not continue in the dial-plan once a call has hungup.
>
> you are better off using the api_hangup_hook variable to have a  
> script be called on hangup that processes the data.
> The channel is not available in the script but there is an event  
> with all of the channel vars.
>
>
> On Wed, Jun 9, 2010 at 10:24 AM, David Ponzone <david.ponzone at gmail.com 
> > wrote:
> Bogdan,
>
> There could be a way to do something nice if you don't hangup leg A  
> after the call.
> The idea would be to disable hangup_after_bridge (it is by default I  
> think), and to add a call to an internal IVR after the call to the  
> customer is completed.
> In this IVR, you would listen to a wrap-up code entered as DTMF, and  
> then you would rename to recording of the first call according to  
> this.
>
> Some work to do, but should be doable.
>
> David Ponzone  Direction Technique
> email: david.ponzone at ipeva.fr
> tel:      01 74 03 18 97
> gsm:   06 66 98 76 34
>
> Service Client IPeva
> tel:      0811 46 26 26
> www.ipeva.fr  -   www.ipeva-studio.com
>
> Ce message et toutes les pièces jointes sont confidentiels et  
> établis à l'intention exclusive de ses destinataires. Toute  
> utilisation ou diffusion non autorisée est interdite. Tout message  
> électronique est susceptible d'altération. IPeva décline toute  
> responsabilité au titre de ce message s'il a été altéré, déformé ou  
> falsifié. Si vous n'êtes pas destinataire de ce message, merci de le  
> détruire immédiatement et d'avertir l'expéditeur.
>
>
>
>
> Le 08/06/2010 à 23:12, Bogdan Patrascoiu a écrit :
>
>> Hello,
>>
>> I'm currently working on a FreeSWITCH box for a callcenter. One of  
>> the
>> callcenter's requests was to rename each of the calls recordings  
>> based
>> on the call's outcome, so each operator must tag each of it's call
>> recording by hand. I planned to do this by ignoring both parties
>> hangup requests and to catch a post end of conversation string from
>> the voip client (in this case X-Lite) and fit this in the recording's
>> file name by renaming it.
>>
>> I haven't done anything like it so far and wanted to ask if there  
>> is a
>> standard approach for such post hangups implementations .
>>
>>
>> Thanks,
>>
>> Bogdan Patrascoiu
>>
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>
>
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>
>
> -- 
> Anthony Minessale II
>
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