<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Tony,<div><br></div><div>of course, you're right.</div><div>In my mind, it was an outbound call center, so the agent will be leg A.</div><div>But for an inbound call center, the agent would be leg B.</div><div><br><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><font class="Apple-style-span" face="'Helvetica Neue'"><font class="Apple-style-span" color="#1C00FF">David Ponzone </font><font class="Apple-style-span" color="#000000" size="3"><span class="Apple-style-span" style="font-size: 12px; ">Direction Technique</span></font></font></div><div><font class="Apple-style-span" face="'Helvetica Neue'"><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px; ">email: <a href="mailto:david.ponzone@ipeva.fr">david.ponzone@ipeva.fr</a></span></font></font></div><div><font class="Apple-style-span" face="'Helvetica Neue'"><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px; ">tel: 01 74 03 18 97</span></font></font></div><div><font class="Apple-style-span" face="'Helvetica Neue'"><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px; ">gsm: 06 66 98 76 34</span></font></font></div><div><font class="Apple-style-span" face="'Helvetica Neue'"><br></font></div><div><font class="Apple-style-span" color="#1C00FF" face="'Helvetica Neue'">Service Client<span class="Apple-converted-space"> </span></font><font class="Apple-style-span" face="'Helvetica Neue'"><font class="Apple-style-span" color="#FF0000">IP</font></font><font class="Apple-style-span" color="#1C00FF" face="'Helvetica Neue'">eva</font></div><div><font class="Apple-style-span" color="#1C00FF" face="'Helvetica Neue'"><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-family: Helvetica; "><div><font class="Apple-style-span" face="'Helvetica Neue'"><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px; ">tel: 0811 46 26 26</span></font></font></div><div><font class="Apple-style-span" face="'Helvetica Neue'" size="3"><span class="Apple-style-span" style="font-size: 13px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal Arial; color: rgb(0, 34, 243); "><span style="text-decoration: underline; "><a href="BLOCKED::http://www.ipeva.fr/">www.ipeva.fr</a></span><span style="color: rgb(101, 104, 149); "> - <span style="color: rgb(0, 34, 243); text-decoration: underline; "><a href="BLOCKED::http://www.ipeva-studio.com/">www.ipeva-studio.com</a></span></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal Arial; color: rgb(0, 34, 243); "><span class="Apple-style-span" style="text-decoration: underline; "><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal Arial; color: rgb(0, 34, 243); "><span class="Apple-style-span"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; text-align: justify; font: normal normal normal 10px/normal Arial; color: rgb(192, 192, 192); "><i>Ce message et toutes les pièces jointes sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion non autorisée est interdite. Tout message électronique est susceptible d'altération. </i><b><i>IPeva</i></b><i> décline toute responsabilité au titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas destinataire de ce message, merci de le détruire immédiatement et d'avertir l'expéditeur.</i></div><div style="text-decoration: underline; text-align: justify; "><font class="Apple-style-span" color="#C0C0C0"><i><br></i></font></div></span></div></span></font></div></span></font></div></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"> </div><br><div><div>Le 09/06/2010 à 18:13, Anthony Minessale a écrit :</div><br class="Apple-interchange-newline"><blockquote type="cite">if you do that and the other end of the call hangs up first your application will not execute.<div>FreeSWITCH does not continue in the dial-plan once a call has hungup.</div><div><br></div><div>you are better off using the api_hangup_hook variable to have a script be called on hangup that processes the data.</div> <div>The channel is not available in the script but there is an event with all of the channel vars.</div><div><br><br><div class="gmail_quote">On Wed, Jun 9, 2010 at 10:24 AM, David Ponzone <span dir="ltr"><<a href="mailto:david.ponzone@gmail.com">david.ponzone@gmail.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="word-wrap:break-word">Bogdan,<div><br></div><div>There could be a way to do something nice if you don't hangup leg A after the call.</div> <div>The idea would be to disable hangup_after_bridge (it is by default I think), and to add a call to an internal IVR after the call to the customer is completed.</div><div>In this IVR, you would listen to a wrap-up code entered as DTMF, and then you would rename to recording of the first call according to this.</div> <div><br></div><div>Some work to do, but should be doable.</div><div><br></div><div><div> <span style="border-collapse:separate;color:rgb(0, 0, 0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div style="word-wrap:break-word"> <span style="border-collapse:separate;color:rgb(0, 0, 0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div style="word-wrap:break-word"> <div><font face="'Helvetica Neue'"><font color="#1C00FF">David Ponzone </font><font color="#000000" size="3"><span style="font-size:12px">Direction Technique</span></font></font></div><div><font face="'Helvetica Neue'"><font size="3"><span style="font-size:13px">email: <a href="mailto:david.ponzone@ipeva.fr" target="_blank">david.ponzone@ipeva.fr</a></span></font></font></div> <div><font face="'Helvetica Neue'"><font size="3"><span style="font-size:13px">tel: 01 74 03 18 97</span></font></font></div><div><font face="'Helvetica Neue'"><font size="3"><span style="font-size:13px">gsm: 06 66 98 76 34</span></font></font></div> <div><font face="'Helvetica Neue'"><br></font></div><div><font color="#1C00FF" face="'Helvetica Neue'">Service Client<span> </span></font><font face="'Helvetica Neue'"><font color="#FF0000">IP</font></font><font color="#1C00FF" face="'Helvetica Neue'">eva</font></div> <div><font color="#1C00FF" face="'Helvetica Neue'"><span style="color:rgb(0, 0, 0);font-family:Helvetica"><div><font face="'Helvetica Neue'"><font size="3"><span style="font-size:13px">tel: 0811 46 26 26</span></font></font></div> <div><font face="'Helvetica Neue'" size="3"><span style="font-size:13px"><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;color:rgb(0, 34, 243)"><span style="text-decoration:underline"><a>www.ipeva.fr</a></span><span style="color:rgb(101, 104, 149)"> - <span style="color:rgb(0, 34, 243);text-decoration:underline"><a>www.ipeva-studio.com</a></span></span></div> <div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;color:rgb(0, 34, 243)"><span style="text-decoration:underline"><br></span></div><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;color:rgb(0, 34, 243)"> <span><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;text-align:justify;color:rgb(192, 192, 192)"><i>Ce message et toutes les pièces jointes sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion non autorisée est interdite. Tout message électronique est susceptible d'altération. </i><b><i>IPeva</i></b><i> décline toute responsabilité au titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas destinataire de ce message, merci de le détruire immédiatement et d'avertir l'expéditeur.</i></div> <div style="text-decoration:underline;text-align:justify"><font color="#C0C0C0"><i><br></i></font></div></span></div></span></font></div></span></font></div></div></span><br></div></span><br> </div><br><div><div>Le 08/06/2010 à 23:12, Bogdan Patrascoiu a écrit :</div> <div><div></div><div class="h5"><br><blockquote type="cite"><div>Hello,<br><br>I'm currently working on a FreeSWITCH box for a callcenter. One of the<br>callcenter's requests was to rename each of the calls recordings based<br> on the call's outcome, so each operator must tag each of it's call<br>recording by hand. I planned to do this by ignoring both parties<br>hangup requests and to catch a post end of conversation string from<br>the voip client (in this case X-Lite) and fit this in the recording's<br> file name by renaming it.<br><br>I haven't done anything like it so far and wanted to ask if there is a<br>standard approach for such post hangups implementations .<br><br><br>Thanks,<br><br>Bogdan Patrascoiu<br><br>_______________________________________________<br> FreeSWITCH-users mailing list<br><a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><br><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br> UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br><a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br> </div></blockquote></div></div></div><br></div></div><br>_______________________________________________<br> FreeSWITCH-users mailing list<br> <a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br> <a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br> UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br> <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br> <br></blockquote></div><br><br clear="all"><br>-- <br>Anthony Minessale II<br><br>FreeSWITCH <a href="http://www.freeswitch.org/">http://www.freeswitch.org/</a><br>ClueCon <a href="http://www.cluecon.com/">http://www.cluecon.com/</a><br> Twitter: <a href="http://twitter.com/FreeSWITCH_wire">http://twitter.com/FreeSWITCH_wire</a><br><br>AIM: anthm<br><a href="mailto:MSN%3Aanthony_minessale@hotmail.com">MSN:anthony_minessale@hotmail.com</a><br>GTALK/JABBER/<a href="mailto:PAYPAL%3Aanthony.minessale@gmail.com">PAYPAL:anthony.minessale@gmail.com</a><br> IRC: <a href="http://irc.freenode.net">irc.freenode.net</a> #freeswitch<br><br>FreeSWITCH Developer Conference<br><a href="mailto:sip%3A888@conference.freeswitch.org">sip:888@conference.freeswitch.org</a><br><a href="mailto:googletalk%3Aconf%2B888@conference.freeswitch.org">googletalk:conf+888@conference.freeswitch.org</a><br> pstn:+19193869900<br> </div> _______________________________________________<br>FreeSWITCH-users mailing list<br><a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users<br>UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users<br>http://www.freeswitch.org<br></blockquote></div><br></div></body></html>