[Freeswitch-users] Post Hangup string

[David Ponzone]

Bogdan,

There could be a way to do something nice if you don't hangup leg A  
after the call.
The idea would be to disable hangup_after_bridge (it is by default I  
think), and to add a call to an internal IVR after the call to the  
customer is completed.
In this IVR, you would listen to a wrap-up code entered as DTMF, and  
then you would rename to recording of the first call according to this.

Some work to do, but should be doable.

David Ponzone  Direction Technique
email: david.ponzone at ipeva.fr
tel:      01 74 03 18 97
gsm:   06 66 98 76 34

Service Client IPeva
tel:      0811 46 26 26
www.ipeva.fr  -   www.ipeva-studio.com

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Le 08/06/2010 à 23:12, Bogdan Patrascoiu a écrit :

> Hello,
>
> I'm currently working on a FreeSWITCH box for a callcenter. One of the
> callcenter's requests was to rename each of the calls recordings based
> on the call's outcome, so each operator must tag each of it's call
> recording by hand. I planned to do this by ignoring both parties
> hangup requests and to catch a post end of conversation string from
> the voip client (in this case X-Lite) and fit this in the recording's
> file name by renaming it.
>
> I haven't done anything like it so far and wanted to ask if there is a
> standard approach for such post hangups implementations .
>
>
> Thanks,
>
> Bogdan Patrascoiu
>
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