[Freeswitch-users] Single Park & Retrieve Extension

[Michael Collins]

Thanks for donating and documenting! We appreciate it.
-MC

On Tue, Jun 1, 2010 at 12:42 PM, Steven Ward <steve.d.ward at gmail.com> wrote:

> Hello list,
>
> A useful feature (e.g. for an operator attendant console) is to have the
> ability to park and retrieve a caller with the use of a single button.
>
> The idea is to have a bank of BLF/speed-dial buttons (I've done this on
> Aastra 6757i and Polycom 650), where each button represents a holding slot
> (existing on the FreeSWITCH system) for callers.  Each slot can only hold
> one caller.  If a caller is in the slot, your BLF light is on.  Press the
> button and the caller is retrieved (you are connected with the caller).
> Transfer another caller to that button (to that button's destination), and
> the parked caller is retrieved from the slot and both callers are connected;
> and the slot is now free again.  If a slot does not hold a caller, the light
> is off.  Transfer a caller to that "button", and the caller is held in the
> slot.
>
> I know I appreciate the very useful mod_fifo module and the help I've
> gotten from anthm on IRC in understanding the way FS does fifos.  With that
> acquired understanding, I was able to implement the above feature with some
> simple fifo config and some concise dialplan.
>
> I just thought I'd share a little of this - especially since I'm under the
> impression there have been others interested in implementing something like
> this.
>
> Here's one way of going about it, which has proven to be exactly what was
> needed for a project I'm working on.
>
> If you're interested, here is a little page I've written up to describe it:
>
> http://wiki.freeswitch.org/wiki/Park_%26_Retrieve
>
> (Now linked to from the mod_fifo page examples section as well.)
>
> - Steve
>
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