[Freeswitch-users] Polycom Consultative Transfer and Voicemail

[Adam Ford]

Yes it is a known issue with Polycom phones. Polycom supports a non-standard
transfer method which does not work with FreeSWITCH. 

See this article for further details -
http://www.junctionnetworks.com/knowledgebase/onsip/phones-routers-and-devic
es/phone-configuration/polycom/polycom-disabling-non-standard-transfer-meth

I ran into the same problem, disabling
voIpProt.SIP.allowTransferOnProceeding as suggested in that article resolved
the issue for me.

-Adam

-----Original Message-----
From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Troy
Anderson
Sent: Thursday, January 21, 2010 4:21 PM
To: freeswitch-users at lists.freeswitch.org
Subject: [Freeswitch-users] Polycom Consultative Transfer and Voicemail

Hello,

I'm on the latest trunk version (16440) and having an issue with Polycom and
transferring.  The dial plan is set up so that unanswered calls go to
voicemail.  When I answer a call with a polycom phone and then transfer that
call to another phone, if the other phone doesn't pick up and the voicemail
app starts, then I hit transfer again with the intent of having the caller
leave a voicemail, the call is dropped.  If the phone does pick up during
the transfer, it works fine.

I also have an Aastra phone, and when I do the same thing, but from the
Aastra phone, it works as expected.  Is this known to be a problem with
Polycom?

Thanks!
Troy
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