[Freeswitch-users] CallCenter Agent UUID-Standby

[Michael Collins]

You should probably track down Moc and pick his brain since he actually
wrote mod_callcenter...

-MC

On Mon, Dec 20, 2010 at 11:44 PM, Antonio Teixeira
<eagle.antonio at gmail.com>wrote:

> Hello guys
>
> Sorry to bug you again , but I'm still unable to find out a solution for
> this , should i send a bug report or is the bug sited on the chair :)
>
> P.S Have a Merry Christmas to all :)
>
> António Teixeira
>
>
> 2010/12/17 Antonio Teixeira <eagle.antonio at gmail.com>
>
>> Hello Troy ,
>>
>> But that part is present in the dial plan and as soon as a caller hangups
>> an hangup is also send to the agent and it doesn't seem to recover from
>> that.
>>
>> Full Debug Log And Dialplan in paste bin
>> http://pastebin.com/ADFfLPtR
>>
>> Thank you all for all your time
>> Antonio
>>
>>
>> 2010/12/17 Troy Anderson <freeswitch at tlainvestments.com>
>>
>> Hi António,
>>>
>>> Take a look at this part of the wiki:
>>> http://wiki.freeswitch.org/wiki/Mod_callcenter#Callback
>>>
>>> Note the last line of the sample dial plan:
>>>
>>>     <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->
>>>
>>> If you want to throw them back in the loop, you have to explicitly do it
>>> in your dial plan.
>>>
>>> -Troy
>>>
>>> On Dec 16, 2010, at 10:30 AM, Antonio Teixeira wrote:
>>>
>>> Good Afternoon.
>>>
>>> I'm leaving Asterisk ( yayyyyyyyyyyyyy) and was curious in trying out the
>>> Call Center feature,  uuid-standby , now i created a dialplan and I'm able
>>> to connect a caller to an agent.
>>> Now by my assumption as soon as the caller disconnects the agent should
>>> be trow back ( transfer) into the loop (4099 ext.) but instead i get an
>>> hangup and the sip client terminates the call.
>>>
>>> Any ideas ?
>>>
>>> Sample Dialplan
>>>
>>> <extension>
>>>   <condition field="destination_number" expression="^(4099)$">
>>>     <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" />
>>>
>>>
>>>
>>>
>>>
>>>     <action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" />
>>>     <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />
>>>
>>>
>>>
>>>
>>>
>>>     <action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" />
>>>     <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>
>>>
>>>
>>>
>>>
>>>
>>>     <action application="answer" />
>>>     <action application="playback" data="$${hold_music}"/>
>>>     <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->
>>>
>>>
>>>
>>>
>>>
>>>   </condition>
>>> </extension>
>>>
>>>
>>> Thanks For Your Time
>>> António Teixeira
>>>
>>> _______________________________________________
>>> FreeSWITCH-users mailing list
>>> FreeSWITCH-users at lists.freeswitch.org
>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>> http://www.freeswitch.org
>>>
>>>
>>>
>>> _______________________________________________
>>> FreeSWITCH-users mailing list
>>> FreeSWITCH-users at lists.freeswitch.org
>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>> http://www.freeswitch.org
>>>
>>>
>>
>
> _______________________________________________
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20101221/100c6397/attachment-0001.html