[Freeswitch-users] IVR menu failure/timeout action

[Michael Collins]

Alan,

I it looks like the transfer is going to the public context which I'm
assuming is not what you want. Try changing this:

*<entry action="menu-exec-app" digits="1" param="transfer submenu XML"/>*

To this:

*<entry action="menu-exec-app" digits="1" param="transfer submenu XML
default"/>*

Let us know if that helps.
-MC

On Thu, Aug 19, 2010 at 8:05 PM, alan lo <alanlo at commverge.com> wrote:

>  MC
>
> I have put the log on the following URL.
>
> http://pastebin.freeswitch.org/13682
>
>
>
> Please help check it! Thanks.
>
>
>
> Alan
>
>
>  ------------------------------
>
> *From:* Michael Collins [mailto:msc at freeswitch.org]
> *Sent:* Friday, August 20, 2010 1:46 AM
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] IVR menu failure/timeout action
>
>
>
> Alan,
>
> Please collect a debug trace of the call failing. Use "console loglevel
> debug" at the CLI. Also, use pastebin for the log so that this thread
> doesn't get too long. http://pastebin:freeswitch@pastebin.freeswitch.org/
>
> After you have pastebin'd the logs please give us the URL of the pb entry
> and we'll have a look.
> Thanks,
> MC
>
> On Wed, Aug 18, 2010 at 8:10 PM, alan lo <alanlo at commverge.com> wrote:
>
> Thx for the answer, but I tried but it doesn’t work.
>
> Below is some of my code in my file †v_IVR_demo.xml†under folder “
> ivr_menusâ€
>
> *<extension name="submenu">*
>
> *Â ** <condition field="destination_number" expression="^(submenu)$">*
>
> *Â Â Â ** <action application="ivr" data="m800_ivr_submenu_country_select"/>*
>
> *Â ** </condition>*
>
> *</extension>*
>
> Â
>
> *<entry action="menu-exec-app" digits="1" param="transfer submenu XML"/>*
>
> Â
>
> The call dropped immediately after I press 1 in the phone
>
> Below is the log. Phone number and IP are masked with (MyPhone) and (MyIP)
> respectively.
>
> 2010-08-19 10:47:34.220750 [NOTICE] mod_dptools.c:720 Channel
> [sofia/external/(MyPhone)@ (MyIP)] has been answered
>
> 2010-08-19 10:47:44.892625 [NOTICE] switch_ivr.c:1450 Transfer
> sofia/external/(MyPhone)@ (MyIP) to XML[submenu at public]
>
> 2010-08-19 10:47:44.892625 [NOTICE] switch_cpp.cpp:597 Hangup
> sofia/external/(MyPhone)@ (MyIP) [CS_ROUTING] [NORMAL_CLEARING]
>
> 2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1188 Session 6
> (sofia/external/(MyPhone)@ (MyIP)) Ended
>
> 2010-08-19 10:47:44.892625 [NOTICE] switch_core_session.c:1190 Close
> Channel sofia/external/(MyPhone)@ (MyIP) [CS_DESTROY]
>
> Â
>
>
>
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