Alan,<br><br>I it looks like the transfer is going to the public context which I'm assuming is not what you want. Try changing this:<br><pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"><entry action="menu-exec-app" digits="1" param="transfer submenu XML"/></span></font></i></pre>
To this:<br><pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"><entry action="menu-exec-app" digits="1" param="transfer submenu XML default"/></span></font></i></pre>
Let us know if that helps.<br>-MC<br><br><div class="gmail_quote">On Thu, Aug 19, 2010 at 8:05 PM, alan lo <span dir="ltr"><<a href="mailto:alanlo@commverge.com">alanlo@commverge.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div link="blue" vlink="blue" lang="ZH-TW">
<div>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">MC</span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">I
have put the log on the following URL.</span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US"><a href="http://pastebin.freeswitch.org/13682" target="_blank">http://pastebin.freeswitch.org/13682</a></span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US"> </span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">Please
help check it! Thanks.</span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US"> </span></font></p>
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<p style="margin: 0cm 0cm 0.0001pt;"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">Alan</span></font></p>
</div>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US"> </span></font></p>
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<div class="MsoNormal" style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US">
<hr align="center" size="2" width="100%">
</span></font></div>
<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;" lang="EN-US">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;" lang="EN-US">
Michael Collins [mailto:<a href="mailto:msc@freeswitch.org" target="_blank">msc@freeswitch.org</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Friday, August 20, 2010 1:46
AM<br>
<b><span style="font-weight: bold;">To:</span></b> FreeSWITCH
Users Help<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [Freeswitch-users]
IVR menu failure/timeout action</span></font><span lang="EN-US"></span></p>
</div><div class="im">
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US">Alan,<br>
<br>
Please collect a debug trace of the call failing. Use "console loglevel
debug" at the CLI. Also, use pastebin for the log so that this thread
doesn't get too long. <a href="http://pastebin:freeswitch@pastebin.freeswitch.org/" target="_blank">http://pastebin:freeswitch@pastebin.freeswitch.org/</a><br>
<br>
After you have pastebin'd the logs please give us the URL of the pb entry and
we'll have a look.<br>
Thanks,<br>
MC</span></font></p>
</div><div><div class="im">
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US">On Wed, Aug 18, 2010 at 8:10 PM, alan lo <<a href="mailto:alanlo@commverge.com" target="_blank">alanlo@commverge.com</a>> wrote:</span></font></p>
</div><div link="blue" vlink="blue" style="word-wrap: break-word;">
<div>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">Thx for the answer, but I
tried but it doesnâ</span></font><font color="blue" face="Arial Unicode MS"><span style="font-family: "Arial Unicode MS"; color: blue;">€™<span lang="EN-US">t work.</span></span></font><span lang="EN-US"></span></p>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">Below is some of my code in
my file â</span></font><font color="blue" face="Arial Unicode MS"><span style="font-family: "Arial Unicode MS"; color: blue;">€<span lang="EN-US"> v_IVR_demo.xmlâ</span>€<span lang="EN-US"> under folder â</span>€œ<span lang="EN-US">ivr_menusâ</span>€<span lang="EN-US"> </span></span></font><span lang="EN-US"></span></p>
<pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"><extension name="submenu"></span></font></i><span lang="EN-US"></span></pre>
<pre><i><font color="black" face="Courier New" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"> </span></font></i><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"> <condition field="destination_number" expression="^(submenu)$"></span></font></i><span lang="EN-US"></span></pre>
<pre><i><font color="black" face="Courier New" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US">   </span></font></i><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"> <action application="ivr" data="m800_ivr_submenu_country_select"/></span></font></i><span lang="EN-US"></span></pre>
<pre><i><font color="black" face="Courier New" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"> </span></font></i><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"> </condition></span></font></i><span lang="EN-US"></span></pre>
<pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"></extension></span></font></i><span lang="EN-US"></span></pre>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">Â </span></font><span lang="EN-US"></span></p><div class="im">
<pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US"><entry action="menu-exec-app" digits="1" param="transfer submenu XML"/></span></font></i><span lang="EN-US"></span></pre>
</div><p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">Â </span></font><span lang="EN-US"></span></p>
<div class="im">
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">The call dropped immediately
after I press 1 in the phone</span></font><span lang="EN-US"></span></p>
<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">Below is the log. Phone
number and IP are masked with (MyPhone) and (MyIP) respectively. </span></font><span lang="EN-US"></span></p>
<p class="MsoNormal"><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19
10:47:34.220750 [NOTICE] mod_dptools.c:720 Channel [sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font>] has been answered</span></font><span lang="EN-US"></span></p>
<p class="MsoNormal"><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19
10:47:44.892625 [NOTICE] switch_ivr.c:1450 Transfer sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font> to XML[submenu@public]</span></font><span lang="EN-US"></span></p>
<p class="MsoNormal"><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19
10:47:44.892625 [NOTICE] switch_cpp.cpp:597 Hangup sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font> [CS_ROUTING] [NORMAL_CLEARING]</span></font><span lang="EN-US"></span></p>
<p class="MsoNormal"><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19
10:47:44.892625 [NOTICE] switch_core_session.c:1188 Session 6 (sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font>) Ended</span></font><span lang="EN-US"></span></p>
<p class="MsoNormal"><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19
10:47:44.892625 [NOTICE] switch_core_session.c:1190 Close Channel
sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font> [CS_DESTROY]</span></font><span lang="EN-US"></span></p>
</div><p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: "Arial Unicode MS"; color: blue;" lang="EN-US">Â </span></font><span lang="EN-US"></span></p>
</div>
</div>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
</div>
</div>
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