[Freeswitch-users] Did FreeSWITCH modules provides Vicidials features?

[Andrew Thompson]

On Mon, Aug 16, 2010 at 12:16:00PM +0200, Patrick Hsieh wrote:

Not to toot my own horn, but the only solution that I'm aware of that's
open source is my own project; OpenACD. FreeSWITCH has mod_fifo and
mod_distributor, but that only routes calls, it doesn't provide the rest
of what you're looking for (the CudaTel builds on that and provides a
web interface, but I'm not sure that's enough).

However, OpenACD doesn't fully meet your feature requirements, I'll
detail what is present/missing below.

> MAJOR VICIDIAL FEATURES:
> 
>    - Inbound, Outbound and Blended call handling
Agents can take inbound calls and make outbound calls (tagged to a
brand/client). I don't know what blended is (agents doing both?).
>    - Outbound agent-controlled, broadcast and predictive dialing
Outbound is only agent controlled right now.
>    - Full USA FTC-compliance capability
No.
>    - Web-based agent and administrative interfaces
Yes, the entire system is configured from the web UI, and agents have a
web UI where they can make outbound calls, manage their release state,
do dynamic wrapup, etc.
>    - Ability to have agents operate remotely
Yes.
>    - Integrated call recording
Yes.
>    - Three-Way calling within the agent application
No, but it wouldn't be hard (its planned at some point).
>    - Scheduled Callbacks: Agent-Only and Anyone
Not yet but, again, its planned (and not very hard).
>    - Web-configurable IVRs and Voicemail boxes
No, but sipXecs is planning to integrate OpenACD and provide a
comprehensive admin UI for configuring dialplans AND the ACD, I believe.
>    - Scalable to hundreds of seats
Yes, although I'm still working on the scalability.
>    - Ability to use standard Telco lines and VOIP trunks
Yes.
>    - Open-Source AGPLv2 licensed, with no software licensing cost
CPAL (trying to get it changed to the MPL), so pretty close.

The real hangup is the predictive dialer. Personally I'm not terribly
interested in enabling companies to robo dial my phone (because that
happens enough already). I'm of the opinion that if you want to do
predictive dialing, you should pay to play.

Andrew