[Freeswitch-users] Picking up voicemail

[Dave Stevenson]

Hi Mike,

thanks a lot for the reply. I would still like to be able to get into the rest of the system, i.e., other mailboxes than the default, so if someone can shed any more light on this, that would be great.

In the meantime though, you are absolutely right on the default behaviour! Hitting "0" when the outgoing message is being played does get you to the default mailbox. I was not aware of this and there seems to be another problem which has muddied the waters for me. When I test various bit and pieces coming in from the PSTN line, I have been using my mobile phone (cell phone to you guys), the fact that my cell phone does not behave the same way as a land line seems to have been the problem.

It seems that hitting a key on the cell phone is picked up by FreeSWITCH to drop you into the voice mail system, but entering the "#" to enter the mailbox password isn't.

However, when I do the same thing from a land-line (actually, a VOIP phone from the office) the mailbox password is correctly recognised. The problem seems to be recognising the "#" entered through a cell phone. Are you aware of any issues with cell phone tones being recognised by FreeSWITCH ?

regards
Dave

  ----- Original Message ----- 
  From: Michael Collins 
  To: freeswitch-users at lists.freeswitch.org 
  Sent: Thursday, April 29, 2010 8:41 PM
  Subject: Re: [Freeswitch-users] Picking up voicemail





  On Thu, Apr 29, 2010 at 11:15 AM, Dave Stevenson <stevendt at primrosebank.net> wrote:

    Hi,

    I have FreeSWITCH running over an internal IP network, connected to the PSTN line with an SPA-3102. When an outside (PSTN) call comes in, a Group of phones are rung until the first one picks up or until the caller falls over to voice mail and can leave a message in the Group Mailbox (100). I can retrieve the messages from any local phone - so far, so good.

    I'd like to be able to call in through the same PSTN line and interrogate the group mailbox, or any mailbox come to that. Can someone point me in the right direction for how to set this up please ? i.e., once FreeSwitch has answered the call and the voicemail prompts have stated, can they be interrupted so that I can get to the voice mail extension. 

  I think by default you can dial 0 while listening to the voicemail outgoing message to log into the voicemail, however I don't believe there's a default way of turning the vm login into a gateway to the rest of the system. Anyone?
  -MC





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