[Freeswitch-users] Some question about mod_fifo ??

Anthony Minessale anthony.minessale at gmail.com
Sat Apr 3 08:15:19 PDT 2010


We already do it.
X-Lite does not support it.
If you try it with a phone like snom or polycom you will see it works just
like that.


2010/4/3 Nguyễn Mạnh Hùng <hungngm at bkav.com.vn>

>  Hi Seven Du.
>
> Thanks to yours suggetion.
>
> I have an ideal, it is: when the call between caller and agent is set, the
> caller_id is determined. So, i want to edit code to sent the agent
> information (the call_id and  call_id_number) which will be displayed
> againt in the agent's softphone (as Xlite..) when the call is happening.
>
> I read some documents but i still can't determine: It's maybe yes or maybe
> to do this and where to do this.
>
> Can you give me some comments.
>
> Best Regard.
>
> Seven Du <dujinfang at gmail.com> [dujinfang at gmail.com]
>
>
> As discussed in the list, it's not a freeswitch problem but a reality of
> life.
>
>
> Think about customer A and B calls in one after another, then if
> FreeSWITCH call agent X with caller id A and Y with caller id B, and
> angent Y answers before X, then
>
> 1) if bridge Y with A with the FIFO rule, then the caller id is wrong
> 2) if bridge Y with B, the caller id is right but it breaks the rule
> of FIFO - A should be served before B!! And what even worse is that
> if X never answer A then A never can be served which is really
> unfair!!
>
> Of course you don't want 1), and you don't need mod_fifo if you want
> behavior 2), you just need some dialplan trick or some simple Lua
> script I think. Also FreeSWITCH is designed to be easily extended with
> almost any languages so feel free to implement anything.
>
> 2010/3/31 Nguyễn Mạnh Hùng :
>
> > Hi Mike and Seven Du.
> > Thanks to yours help.
> > I known the mechanism of mod_fifo.
> >>>
> http://lists.freeswitch.org/pipermail/freeswitch-users/2009-November/050175.html
> .
> > What a pity, It can't solve this problem. I can't use freeswitch for my
> call
> > center.
> > Hope new version can solve this !!!
>
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-- 
Anthony Minessale II

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