[Freeswitch-users] skill-based ACD

[Andrew Thompson]

On Thu, Sep 24, 2009 at 08:40:16AM -0700, msc wrote:
> On Thu, Sep 24, 2009 at 1:09 AM, Remko Kloosterman <R.Kloosterman at mtel.nl>wrote:
> 
> >  Hello Michael,
> >
> >
> >
> > Do you still want to follow up on this? I’m having difficulty gathering the
> > old stuff in an understandable form. Also, it looks like the open source ACD
> > Spice Telephony by Andrew Thompson can do just what you might need.
> >
> > I had totally forgotten about Andrew's stuff! Unless people want to build
> their own 100% community/free/DIY version of a skill-based ACD then I say
> let's all play with SpiceCSM and help improve it.

I'd certainly appreciate the feedback (and the kick in the ass to
improve some of the rough spots and documentation).

Andrew