[Freeswitch-users] FIFO Orgination_caller_id

[Brian West]

You do realize that the whole concept is OLD skewl.  You should be  
popping this info via external resources when the agent is bridged to  
the caller and the info is there before they are done saying "thanks  
for calling spacely sprockets, this is George how may I help you .... "

/b


On Nov 23, 2009, at 7:07 PM, Michael Collins wrote:

> Tony and Brian were discussing this today. They bring up a really  
> good point: do you want to risk having calls remain on hold as they  
> bounce around looking for an agent? This can happen if you pre- 
> determine which caller goes to which agent and the agent doesn't  
> answer. I do understand why this feature matters to many people -  
> it's how old school ACD systems work. However, mod_fifo is more  
> efficient. It's hard to justify decreasing call routing efficiency  
> in order to display the caller's info to the on-hook agent prior to  
> answering.
>
> -MC