[Freeswitch-users] Inboud Call Queue

Wed May 6 07:23:33 PDT 2009

Thanks, so quick. Actually I had submitted another version of patch  
which added a channel var fifo_caller_exit_to_orbit which make the  
caller possible to exit to the orbit_exten other than hangup the  
caller when the caller enter the fifo_caller_exit_key.

I use this to guide the caller to another ivr or voice mail for non- 
patient callers.

If you think that useful, I can add another patch to jira. Apparently  
if the fifo can bind to more keys like ivr does will be better, in  
that way it can give callers more options and we can play announcement  
by fifo_chime_list.

-		if (cd.do_orbit && cd.orbit_exten) {
+		if ((switch_true(switch_channel_get_variable(channel,  
"fifo_caller_exit_to_orbit")) || cd.do_orbit) && cd.orbit_exten) {

On May 6, 2009, at 9:57 PM, Anthony Minessale wrote:

> I worked on the patch and added it to trunk rev 13240
>
>
> On Wed, May 6, 2009 at 7:53 AM, dujinfang <dujinfang at gmail.com> wrote:
> The patch haven't been merged into trunk. It should be as easy as  
> execute the following command in the FS source code root dir:
>
> patch < /tmp/the_patch_file_name.diff
>
> I will post an example on the wiki when I finished, hope be soon.
>
> On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote:
>> Hi Seven,
>>
>> I am exactly looking for this functionality.
>>
>> Please let me know when you are finished with new queue manager  
>> app. I’ll try it in my call center.
>>
>> Regarding Patch: is it already part of SVN trunk? If not then could  
>> you help me how to install it, I have no programming background.
>>
>> Many Thanks.
>>
>> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org 
>> ] On Behalf Of seven
>> Sent: Wednesday, May 06, 2009 4:17 AM
>> To: freeswitch-users at lists.freeswitch.org
>> Subject: Re: [Freeswitch-users] Inboud Call Queue
>>
>>
>> On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote:
>>
>>
>> Hi Michael,
>>
>> Thanks for a quick reply.
>>
>> I would definitely create a test environment, but my question is  
>> that will it work in required way?
>>
>> I read that in Mod_fifo agent has to call in queue but I need that  
>> all incoming calls are automatically distributed between available  
>> agents or if all are busy then should go to voicemail.
>> I'm working on a call center like queue scenario right now, I'm  
>> pretty sure it call automatically distributed to available agents,  
>> but the customer will stay in the queue if all agents are busy by  
>> default. You can bind a key to the channel and play a message  
>> repeatedly to guide the customer to voicemail by press a key.
>>
>> Also maybe you need this patch to make the fifo works as desired.
>>
>> http://jira.freeswitch.org/browse/MODAPP-272
>>
>>
>> I would join IRC for further assistance.
>>
>> Thanks.
>>
>> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org 
>> ] On Behalf Of Michael Collins
>> Sent: Tuesday, May 05, 2009 7:19 PM
>> To: freeswitch-users at lists.freeswitch.org
>> Subject: Re: [Freeswitch-users] Inboud Call Queue
>>
>>
>> On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed  
>> <saeedahmad1981 at gmail.com> wrote:
>> Hi All,
>>
>> In an inbound call center scenario is it possible that customers  
>> calls in and calls are distributed between online (who are  
>> registered on FS and in idle state) agents. I saw some on going  
>> discussion on list where it looks that currently it’s not possible  
>> but I am newbie so maybe I didn’t understand it well. If it’s  
>> possible then please give me a start point that how can I implement  
>> it.
>>
>> I would start here:
>> http://wiki.freeswitch.org/wiki/Mod_fifo
>>
>> I strongly recommend that you set up a FreeSWITCH server and play  
>> around with it so that you can learn the pros and cons of using the  
>> FIFO queues. It would be best if you could set up a few phones and  
>> set them as FIFO agents and then have someone help you make test  
>> calls so that you can emulate your CC environment.
>>
>> Also, you might want to join us on IRC: #freeswitch on  
>> irc.freenode.net - there are several users who've had real world  
>> experience with mod_fifo and they might be in a good position to  
>> answer your questions real-time.
>>
>> -MC
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>
> -- 
> Anthony Minessale II
>
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