<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Thanks, so quick. Actually I had submitted another version of patch which added a channel var fifo_caller_exit_to_orbit which make the caller possible to exit to the orbit_exten other than hangup the caller when the caller enter the fifo_caller_exit_key.<div><br></div><div>I use this to guide the caller to another ivr or voice mail for non-patient callers.</div><div><br></div><div>If you think that useful, I can add another patch to jira. Apparently if the fifo can bind to more keys like ivr does will be better, in that way it can give callers more options and we can play announcement by fifo_chime_list.<div><br></div><div><div>-<span class="Apple-tab-span" style="white-space:pre"> </span>if (cd.do_orbit && cd.orbit_exten) {</div><div>+<span class="Apple-tab-span" style="white-space:pre"> </span>if ((switch_true(switch_channel_get_variable(channel, "fifo_caller_exit_to_orbit")) || cd.do_orbit) && cd.orbit_exten) {</div><div><br></div><div><br><div><html>On May 6, 2009, at 9:57 PM, Anthony Minessale wrote:</html><br class="Apple-interchange-newline"><blockquote type="cite">I worked on the patch and added it to trunk rev 13240<br><br><br><div class="gmail_quote">On Wed, May 6, 2009 at 7:53 AM, dujinfang <span dir="ltr"><<a href="mailto:dujinfang@gmail.com">dujinfang@gmail.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div style="">The patch haven't been merged into trunk. It should be as easy as execute the following command in the FS source code root dir:<div> <br></div><div>patch < /tmp/the_patch_file_name.diff</div><div><br></div><div><div>I will post an example on the wiki when I finished, hope be soon.</div><div><div></div><div class="h5"><div><br><div>On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote:<br> <blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div link="blue" vlink="blue" style="" lang="EN-US"> <div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Hi Seven,<br><br> I am exactly looking for this functionality.<br><br>Please let me know when you are finished with new queue manager app. I’ll try it in my call center.<br><br>Regarding Patch: is it already part of SVN trunk? If not then could you help me how to install it, I have no programming background.<br> <br>Many Thanks.</span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></div> <div><div style="margin: 0in 0in 0.0001pt; text-align: center; font-size: 12pt; font-family: 'Times New Roman';" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><hr align="center" size="2" width="100%"> </span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"><span> </span><a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" style="color: blue; text-decoration: underline;" target="_blank">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>]<span> </span><b><span style="font-weight: bold;">On Behalf Of<span> </span></span></b>seven<br> <b><span style="font-weight: bold;">Sent:</span></b><span> </span>Wednesday, May 06, 2009 4:17 AM<br><b><span style="font-weight: bold;">To:</span></b><span> </span><a href="mailto:freeswitch-users@lists.freeswitch.org" style="color: blue; text-decoration: underline;" target="_blank">freeswitch-users@lists.freeswitch.org</a><br> <b><span style="font-weight: bold;">Subject:</span></b><span> </span>Re: [Freeswitch-users] Inboud Call Queue</span></font></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"> <font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></div> <div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote:</span></font></div> <div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br><br></span></font></div><span style="word-spacing: 0px;"><div link="blue" vlink="blue"> <div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Hi Michael,<br> <br>Thanks for a quick reply.<br><br>I would definitely create a test environment, but my question is that will it work in required way?<span> </span><br><br>I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. </span></font><font color="black"><span style="color: black;"></span></font></div> </div></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"></span>I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key.</font></div> </div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"> <font face="Times New Roman" size="3"><span style="font-size: 12pt;">Also maybe you need this patch to make the fifo works as desired.</span></font></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"> <font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><a href="http://jira.freeswitch.org/browse/MODAPP-272" style="color: blue; text-decoration: underline;" target="_blank">http://jira.freeswitch.org/browse/MODAPP-272</a></span></font></div> </div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br><br></span></font></div><span style="word-spacing: 0px;"><div link="blue" vlink="blue"> <div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I would join IRC for further assistance.</span></font><font color="black"><span style="color: black;"></span></font></div> </div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font><font color="black"><span style="color: black;"></span></font></div> </div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Thanks.</span></font><font color="black"><span style="color: black;"></span></font></div> </div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font><font color="black"><span style="color: black;"></span></font></div> </div><div><div style="margin: 0in 0in 0.0001pt; text-align: center; font-size: 12pt; font-family: 'Times New Roman';" align="center"><font color="black" face="Times New Roman" size="3"><span style="font-size: 12pt; color: black;"><hr align="center" size="2" width="100%"> </span></font></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><b><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black; font-weight: bold;">From:</span></font></b><span><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"> </span></font></span><font color="black" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: black;"><a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" style="color: blue; text-decoration: underline;" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a><span> </span>[<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" style="color: blue; text-decoration: underline;" target="_blank">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>]<span> </span><b><span style="font-weight: bold;">On Behalf Of<span> </span></span></b>Michael Collins<br> <b><span style="font-weight: bold;">Sent:</span></b><span> </span>Tuesday, May 05, 2009 7:19 PM<br><b><span style="font-weight: bold;">To:</span></b><span> </span><a href="mailto:freeswitch-users@lists.freeswitch.org" style="color: blue; text-decoration: underline;" target="_blank">freeswitch-users@lists.freeswitch.org</a><br> <b><span style="font-weight: bold;">Subject:</span></b><span> </span>Re: [Freeswitch-users] Inboud Call Queue</span></font><font color="black"><span style="color: black;"></span></font></div></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"> <font color="black" face="Times New Roman" size="3"><span style="font-size: 12pt; color: black;"> </span></font></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"> <font color="black" face="Times New Roman" size="3"><span style="font-size: 12pt; color: black;"> </span></font></div></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"> <font color="black" face="Times New Roman" size="3"><span style="font-size: 12pt; color: black;">On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed <<a href="mailto:saeedahmad1981@gmail.com" style="color: blue; text-decoration: underline;" target="_blank">saeedahmad1981@gmail.com</a>> wrote:</span></font></div> </div><div link="blue" vlink="purple"><div><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman';"><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">Hi All,<br> <br>In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it’s not possible but I am newbie so maybe I didn’t understand it well. If it’s possible then please give me a start point that how can I implement it.</span></font><font color="black"><span style="color: black;"></span></font></p> </div></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font color="black" face="Times New Roman" size="3"><span style="font-size: 12pt; color: black;">I would start here:<br> <a href="http://wiki.freeswitch.org/wiki/Mod_fifo" style="color: blue; text-decoration: underline;" target="_blank">http://wiki.freeswitch.org/wiki/Mod_fifo</a><br><br>I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment.<span> </span><br> <br>Also, you might want to join us on IRC: #freeswitch on<span> </span><a href="http://irc.freenode.net" style="color: blue; text-decoration: underline;" target="_blank">irc.freenode.net</a><span> </span>- there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time.<br> <br>-MC</span></font></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font color="black" face="Helvetica" size="4"><span style="font-size: 13.5pt; font-family: Helvetica; color: black;">_______________________________________________<br> Freeswitch-users mailing list<br><a href="mailto:Freeswitch-users@lists.freeswitch.org" style="color: blue; text-decoration: underline;" target="_blank">Freeswitch-users@lists.freeswitch.org</a><br><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" style="color: blue; text-decoration: underline;" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br> UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" style="color: blue; text-decoration: underline;" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br><a href="http://www.freeswitch.org" style="color: blue; text-decoration: underline;" target="_blank">http://www.freeswitch.org</a><br> <br></span></font></div></div></span></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman';"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"></span> </font></div> </div>_______________________________________________<br>Freeswitch-users mailing list<br><a href="mailto:Freeswitch-users@lists.freeswitch.org" style="color: blue; text-decoration: underline;" target="_blank">Freeswitch-users@lists.freeswitch.org</a><br> <a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" style="color: blue; text-decoration: underline;" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" style="color: blue; text-decoration: underline;" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br> <a href="http://www.freeswitch.org" style="color: blue; text-decoration: underline;" target="_blank">http://www.freeswitch.org</a><br></div></span></blockquote></div><br></div></div></div></div></div><br>_______________________________________________<br> Freeswitch-users mailing list<br> <a href="mailto:Freeswitch-users@lists.freeswitch.org">Freeswitch-users@lists.freeswitch.org</a><br> <a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br> UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br> <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br> <br></blockquote></div><br><br clear="all"><br>-- <br>Anthony Minessale II<br><br>FreeSWITCH <a href="http://www.freeswitch.org/">http://www.freeswitch.org/</a><br>ClueCon <a href="http://www.cluecon.com/">http://www.cluecon.com/</a><br> <br>AIM: anthm<br><a href="mailto:MSN%3Aanthony_minessale@hotmail.com">MSN:anthony_minessale@hotmail.com</a><br>GTALK/JABBER/<a href="mailto:PAYPAL%3Aanthony.minessale@gmail.com">PAYPAL:anthony.minessale@gmail.com</a><br> IRC: <a href="http://irc.freenode.net">irc.freenode.net</a> #freeswitch<br><br>FreeSWITCH Developer Conference<br><a href="mailto:sip%3A888@conference.freeswitch.org">sip:888@conference.freeswitch.org</a><br><a href="http://iax:guest@conference.freeswitch.org/888">iax:guest@conference.freeswitch.org/888</a><br> <a href="mailto:googletalk%3Aconf%2B888@conference.freeswitch.org">googletalk:conf+888@conference.freeswitch.org</a><br>pstn:213-799-1400<br> _______________________________________________<br>Freeswitch-users mailing list<br><a href="mailto:Freeswitch-users@lists.freeswitch.org">Freeswitch-users@lists.freeswitch.org</a><br>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users<br>UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users<br>http://www.freeswitch.org<br></blockquote></div><br></div></div></div></body></html>