[Freeswitch-users] Force SIP UA to pick up call during ringing?

[Peter P GMX]

Hello Ray,

I do use event socket and it pushes me a link on the website whenever a
call for this agent comes in.

It's just a matter of visibility. The agent may still finish his old
workflow and is still entering data. When a call comes in then and he
picks up the phone, the data he just entered is gone away. So I would
like the web app to drive answering the call. It gives a better
visibility about what he is doing to the callcenter agent.

Best regards
Peter

Raymond Chandler schrieb:
> Peter P GMX wrote:
>   
>> Hello Brian,
>>
>> this is too easy :-).
>>
>> This is for a small callcenter app and I only want the user to pickup
>> the call once (to accept the call in X-Lite (or a Snom phone) and to
>> start the workflow on the web application). I do not want him to accept
>> the call on the phone and then on the Web app.
>>   
>>     
> is there any reason you don't make your web app listen to event socket 
> or event sink to catch the answer event and start the workflow? then you 
> just need to answer the call on the softphone and the webapp should 
> automatically start the workflow.
>
> -Ray
>
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