[Freeswitch-users] Thin Client VOIP setup?

[Addison Martin]

I forgot to add, this will work for ANY SIP UA, not just soft phones.

nik




On Fri, Feb 27, 2009 at 11:41 AM, Addison Martin
<freeswitch at servercorps.com> wrote:
> With a little bit of scripting + web programming, click to call is
> readily available with FreeSWITCH.  Check out call.php in scripts/
> under the freeswitch source directory. The code in that php file can
> be rolled into your CRM.   You'll then need to set a variable based on
> the user's login that is his/her extension.  When he clicks the link,
> the script will dial the user that clicked, and the number he clicked,
> and connect the two together.
>
> Hope this helps.
>
> nik
>
>
> On Wed, Feb 25, 2009 at 3:11 PM, Erik Wickstrom <erik at erikwickstrom.com> wrote:
>> Hi,
>>
>> I've deployed Freeswitch as our phone system at work.  We now want to use
>> our new phonesystem in a phone room with thin clients (Terminal Server,
>> possibly LTSP) for each agent.  Ideally, we'd like to use x-lite or another
>> softphone for each agent.
>>
>> The desired workflow for the agents is as follows:
>> 1) A web based CRM with click to dial. (and customer data card etc)
>> 2) Agent clicks dial button and is connected to customer
>> 3) Interact with CRM...
>>
>> From what I've read so far, there are some challenges that need to be
>> overcome in deploying softphones over thin clients.
>>
>> Has anyone here had any success in setting up a system like this?  I'm I
>> asking for trouble trying to use softphones with thin clients (should I just
>> use hardware phones?  Do they support click to dial?)
>>
>> Thanks!
>> Erik
>>
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>