[Freeswitch-users] any way ring fifo members one by one?

[dujinfang]

Ah, right, that works. I had thought the purpose of members is for  
sequential hunting. looks I was wrong.

However, add a | sep'ed dial string is hard to do round robin hunting,  
as we don't want the first agent always busy while others have nothing  
to do. It is possible to add/delete members using another script to  
set different dialstring to emulate a round robin hunt, but why not  
implement it in the queue logic?

questions:

1) What's the purpose for members? just for simultaneous ring?
2) What's the best use case of agents dial in a fifo to wait callers?  
They just listening to music and waiting if no caller? I guess that  
would be for very busy call centers.
3) In my test, other members keep ring after one answered, some times  
it even ring a long time after the caller hangup.


I'm currently using trixbox. when a call comes in, it just play a  
greeting and ring one free agent and fail over to other agents if no  
answer or playing moh if all agents are busy. I just want to implement  
the same logic in FS and replace it as * causing a lot of problems.

I know there are already rules of how to pull a call out from a fifo,  
and guess it would be possible to add some params to do sequential/ 
round robin hunting for members, and by using dp tools to dynamically  
add/delete members it would me more powerful.

Thanks.

On Apr 28, 2009, at 8:33 PM, Anthony Minessale wrote:

> learn to think 4th dimensionally =D
>
> Add one <member> with a | sep list in the dial string.
>
>
> On Mon, Apr 27, 2009 at 11:35 PM, seven <dujinfang at gmail.com> wrote:
> Hi,
>
> I'm on trunk 13174, and route a call to fifo, but two members ring at
> the same time. I want it ring one by one in a round robin manner,
> what's wrong with me?
>
> here is fifo.xml
>
>     <fifo name="sales_fifo@$${domain}" importance="0">
>       <member timeout="60" simo="1"
> lag="20">{fifo_member_wait=wait}user/1009@$${domain}</member>
>       <member timeout="60" simo="1"
> lag="20">{fifo_member_wait=wait}user/1001@$${domain}</member>
>     </fifo>
>
> We want to implement a call center where agents register to waiting
> customers, when a customer calls in, it will drop in a queue and
> search one available agent(in round robin manner). Most fifo functions
> seems implemented for scenarios where agents dial in and waiting
> callers, which is unnecessary on our condition.
>
>
> Thanks.
>
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> -- 
> Anthony Minessale II
>
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