<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Ah, right, that works. I had thought the purpose of members is for sequential hunting. looks I was wrong.<div><br></div><div>However, add a | sep'ed dial string is hard to do round robin hunting, as we don't want the first agent always busy while others have nothing to do. It is possible to add/delete members using another script to set different dialstring to emulate a round robin hunt, but why not implement it in the queue logic?</div><div><br></div><div>questions:</div><div><br></div><div>1) What's the purpose for members? just for simultaneous ring?</div><div>2) What's the best use case of agents dial in a fifo to wait callers? They just listening to music and waiting if no caller? I guess that would be for very busy call centers.</div><div>3) In my test, other members keep ring after one answered, some times it even ring a long time after the caller hangup.</div><div><br></div><div> <br><div>I'm currently using trixbox. when a call comes in, it just play a greeting and ring one free agent and fail over to other agents if no answer or playing moh if all agents are busy. I just want to implement the same logic in FS and replace it as * causing a lot of problems.</div><div><br></div><div>I know there are already rules of how to pull a call out from a fifo, and guess it would be possible to add some params to do sequential/round robin hunting for members, and by using dp tools to dynamically add/delete members it would me more powerful.</div><div><br></div><div>Thanks.</div><div><br><div><div><html>On Apr 28, 2009, at 8:33 PM, Anthony Minessale wrote:</html><br class="Apple-interchange-newline"><blockquote type="cite">learn to think 4th dimensionally =D<br><br>Add one <member> with a | sep list in the dial string.<br><br><br><div class="gmail_quote">On Mon, Apr 27, 2009 at 11:35 PM, seven <span dir="ltr"><<a href="mailto:dujinfang@gmail.com">dujinfang@gmail.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi,<br> <br> I'm on trunk 13174, and route a call to fifo, but two members ring at<br> the same time. I want it ring one by one in a round robin manner,<br> what's wrong with me?<br> <br> here is fifo.xml<br> <br> <fifo name="sales_fifo@$${domain}" importance="0"><br> <member timeout="60" simo="1"<br> lag="20">{fifo_member_wait=wait}user/1009@$${domain}</member><br> <member timeout="60" simo="1"<br> lag="20">{fifo_member_wait=wait}user/1001@$${domain}</member><br> </fifo><br> <br> We want to implement a call center where agents register to waiting<br> customers, when a customer calls in, it will drop in a queue and<br> search one available agent(in round robin manner). Most fifo functions<br> seems implemented for scenarios where agents dial in and waiting<br> callers, which is unnecessary on our condition.<br> <br> <br> Thanks.<br> <br> _______________________________________________<br> Freeswitch-users mailing list<br> <a href="mailto:Freeswitch-users@lists.freeswitch.org">Freeswitch-users@lists.freeswitch.org</a><br> <a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br> UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br> <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br> </blockquote></div><br><br clear="all"><br>-- <br>Anthony Minessale II<br><br>FreeSWITCH <a href="http://www.freeswitch.org/">http://www.freeswitch.org/</a><br>ClueCon <a href="http://www.cluecon.com/">http://www.cluecon.com/</a><br> <br>AIM: anthm<br><a href="mailto:MSN%3Aanthony_minessale@hotmail.com">MSN:anthony_minessale@hotmail.com</a><br>GTALK/JABBER/<a href="mailto:PAYPAL%3Aanthony.minessale@gmail.com">PAYPAL:anthony.minessale@gmail.com</a><br> IRC: <a href="http://irc.freenode.net">irc.freenode.net</a> #freeswitch<br><br>FreeSWITCH Developer Conference<br><a href="mailto:sip%3A888@conference.freeswitch.org">sip:888@conference.freeswitch.org</a><br><a href="http://iax:guest@conference.freeswitch.org/888">iax:guest@conference.freeswitch.org/888</a><br> <a href="mailto:googletalk%3Aconf%2B888@conference.freeswitch.org">googletalk:conf+888@conference.freeswitch.org</a><br>pstn:213-799-1400<br> _______________________________________________<br>Freeswitch-users mailing list<br><a href="mailto:Freeswitch-users@lists.freeswitch.org">Freeswitch-users@lists.freeswitch.org</a><br>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users<br>UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users<br>http://www.freeswitch.org<br></blockquote></div><br></div></div></div></body></html>