[Freeswitch-users] [ANN] Spice Telephony 0.3 - an open source FreeSWITCH/Erlang callcenter

Giovanni Maruzzelli gmaruzz at celliax.org
Thu Apr 16 02:12:33 PDT 2009




Giovanni Maruzzelli
via Pierlombardo 9, 20135 Milano
gmaruzz at celliax dot org
Cell : +39-347-2665618
Fax : +39-02-87390039

On Thu, Apr 16, 2009 at 5:27 AM, Andrew Thompson <andrew at hijacked.us> wrote:
> Well, it's been a few months since I mentioned this project last here,
> so here's an update over my last announcement (see
> http://lists.freeswitch.org/pipermail/freeswitch-users/2009-January/010048.html
> )
> Things have improved a *lot* since the last time I mentioned it:
> * Support for inbound calls (somehow last time that wasn't even
>  finished)
> * Support for outbound calls
> * Support for ringing agents on a softphone or ringing agents on a POTS
>  line
> * A web interface for managing the system (managing agents, skills,
>  queues, etc)
> * A web interface for agents to manage their state (go released, go
>  idle, indicate when they're done with wrapup, etc)
> Along with a boatload of minor features and even more bugfixes.
> This release is actually something you can play with without knowing
> Erlang, we've even included a boot script to setup and run everything
> for you. So, if you're interested in a distributed, fault tolerant
> callcenter platform built on top of FreeSWITCH I invite you to check out
> http://wiki.opencsm.org/wiki/index.php/Spice_Telephony , the rest of the
> opencsm.org site and especially the other telephony pages on the wiki
> and, if you're interested, please give it a try and let us know what you
> think. Just remember that it's still very much a work in progress
> (although I hope to be able to give a cool demo at ClueCon in August :) ).
> Andrew Thompson - opencsm.org
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