[Freeswitch-users] Using Mod_fifo

[Anthony Minessale]

You have a few choices.

mod_fifo generates events when callers come in an out of the queue.
mod_fifo also supports presence.

Method 1 (using events)
You can make an event socket application that listens for FIFO events and
keeps track of what FIFOs are currently busy and when there are people
waiting you can have that script generate a call to a group of SIP phones so
when the first one answers, it sends them in as an agent where they can
field the calls.

Method 2 (using presence)
If you name your queues with the same domain as your SIP phones they can
subscribe to the fifo so when there are people waiting in the fifo a little
light will blink on their phone telling them to press the button next to the
light and field the call.  This method is documented in the default config
as the "parking" extension.

Method 3 (wait)
A community member is working on a companion to mod_fifo to do some of what
you are asking for.




On Thu, Jul 3, 2008 at 2:38 AM, Faraz R. Khan <faraz.khan at emergen.biz>
wrote:

> amazing. Thank you.
>
> My scenario is somewhat different than this though. This much I
> understand and can do with mod_fifo. What I DONT understand is how to
> generate the call to agents (my agents do not dial 7010 and wait for the
> callers).
>
> I need the calls to come into the fifo queue, wait there and then be
> sent to agents who are free (who have not dialed in, whose phones are free)
>
> For operators, sales and support people its unrealisitic to assume that
> they stay on with headphones all the times :) They have other work to do!
>
>
> Anthony Minessale wrote:
> > if you add these 2 extensions: 7010 will be for agents who will hear
> > music till someone calls
> > and 7011 will be the customer who will hear hold music until an agent is
> > free.
> >
> >   <extension name="test">
> >       <condition field="destination_number" expression="^7010$">
> >         <action application="set" data="fifo_music=$${hold_music}"/>
> >         <action application="answer"/>
> >         <action application="fifo" data="myq out wait"/>
> >       </condition>
> >     </extension>
> >
> >     <extension name="test">
> >       <condition field="destination_number" expression="^7011$">
> >         <action application="set" data="$${hold_music}"/>
> >         <action application="answer"/>
> >         <action application="fifo" data="myq in"/>
> >       </condition>
> >     </extension>
> >
> >
> >
> >
> > On Wed, Jul 2, 2008 at 1:05 AM, Faraz R. Khan <faraz.khan at emergen.biz
> > <mailto:faraz.khan at emergen.biz>> wrote:
> >
> >     Is there any example on how to use mod_fifo?
> >
> >     I am trying to implement a call centre queue as follows (much like
> >     Asterisk queues) :
> >
> >     Inbound call-> press 0 for operator -> mod_fifo -> 3 agents of whom
> any
> >     one can get the call (doing round robin or whatever)
> >
> >     I checked out:
> >     http://wiki.freeswitch.org/wiki/Mod_fifo
> >
> >     I understand how to park the call, I understand how to retrieve the
> call
> >     from the fifo- but I dont understand how this will happen
> automatically.
> >     Is the expected way to write some kind of JS to run periodically,
> check
> >     if any of the 3 specified agents are free and send them (originate)
> to
> >     the fifo 'pop' extension?
> >
> >     Pointers would be appreciated! If anyone has sample JS to do
> something
> >     close to the above it would give me a great headstart.
> >
> >     Thanks!
> >
> >     --
> >     Faraz R Khan
> >     Chief Architect
> >     Emergen Consulting Pvt Ltd
> >     +92.21.529.0381 x200
> >     www.emergen.biz <http://www.emergen.biz>
> >
> >
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> >
> >
> > --
> > Anthony Minessale II
> >
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> >
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> --
> Faraz R Khan
> Chief Architect
> Emergen Consulting Pvt Ltd
> +92.21.529.0381 x200
> www.emergen.biz
>
>
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-- 
Anthony Minessale II

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