[Freeswitch-users] Using Mod_fifo

[Faraz R. Khan]

amazing. Thank you.

My scenario is somewhat different than this though. This much I 
understand and can do with mod_fifo. What I DONT understand is how to 
generate the call to agents (my agents do not dial 7010 and wait for the 
callers).

I need the calls to come into the fifo queue, wait there and then be 
sent to agents who are free (who have not dialed in, whose phones are free)

For operators, sales and support people its unrealisitic to assume that 
they stay on with headphones all the times :) They have other work to do!


Anthony Minessale wrote:
> if you add these 2 extensions: 7010 will be for agents who will hear 
> music till someone calls
> and 7011 will be the customer who will hear hold music until an agent is 
> free.
> 
>   <extension name="test">
>       <condition field="destination_number" expression="^7010$">
>         <action application="set" data="fifo_music=$${hold_music}"/>
>         <action application="answer"/>
>         <action application="fifo" data="myq out wait"/>
>       </condition>
>     </extension>
> 
>     <extension name="test">
>       <condition field="destination_number" expression="^7011$">
>         <action application="set" data="$${hold_music}"/>
>         <action application="answer"/>
>         <action application="fifo" data="myq in"/>
>       </condition>
>     </extension>
> 
> 
> 
> 
> On Wed, Jul 2, 2008 at 1:05 AM, Faraz R. Khan <faraz.khan at emergen.biz 
> <mailto:faraz.khan at emergen.biz>> wrote:
> 
>     Is there any example on how to use mod_fifo?
> 
>     I am trying to implement a call centre queue as follows (much like
>     Asterisk queues) :
> 
>     Inbound call-> press 0 for operator -> mod_fifo -> 3 agents of whom any
>     one can get the call (doing round robin or whatever)
> 
>     I checked out:
>     http://wiki.freeswitch.org/wiki/Mod_fifo
> 
>     I understand how to park the call, I understand how to retrieve the call
>     from the fifo- but I dont understand how this will happen automatically.
>     Is the expected way to write some kind of JS to run periodically, check
>     if any of the 3 specified agents are free and send them (originate) to
>     the fifo 'pop' extension?
> 
>     Pointers would be appreciated! If anyone has sample JS to do something
>     close to the above it would give me a great headstart.
> 
>     Thanks!
> 
>     --
>     Faraz R Khan
>     Chief Architect
>     Emergen Consulting Pvt Ltd
>     +92.21.529.0381 x200
>     www.emergen.biz <http://www.emergen.biz>
> 
> 
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> 
> 
> -- 
> Anthony Minessale II
> 
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-- 
Faraz R Khan
Chief Architect
Emergen Consulting Pvt Ltd
+92.21.529.0381 x200
www.emergen.biz