[Freeswitch-users] how to force a MINIMUM call duration

[Michael Collins]

Can you paste your dialplan entry here? I have some thoughts but it
would be better if I knew what you were doing before I go any further.
-MC



On Tue, Dec 9, 2008 at 2:35 PM, Frank @ Impact <frank at impactfax.com> wrote:
> On our last bill, the carrier said we had 27% short duration calls (maybe
> they are wrong but it was on the bill).  It is definitely not call center.
> But these callers hangup as soon as they hear answer machine or most of the
> time a ring back tone from cell phone.  This class of caller will call a
> cell phone, hear the ring back, hangup right away and then call back another
> 2 minutes later and repeat the cycle.
>
>
>
> So, if I have to make it work the way I suggested (hold the connection open
> for at least the minimum time, how might you suggest I do it in the dial
> plan?
>
>
>
> -----Original Message-----
>
>
> Don't want the tone to be wrong here, but this makes no sense. Carriers
> surcharge like this precisely to guard against call center, predictive and
> other mass outbound calling scenarios.
>
>
>
> It just doesn't make since, math wise, that individuals hanging up on voice
> mail are going to significantly impact overall ACD stats, etc. So unless you
> have a very strange set of use cases or are pushing another category of
> traffic (ie call center) that skews you overall relationship with the
> carrier - I would go back and re-negotiate your arrangement.
>
>
>
> Yes, FS is a b2bua and all is possible. But it is probably a better use of
> time to approach this as a business issue.
>
>
>
> My 2 cents.
>
>
>
>
>
> On Dec 9, 2008, at 8:38 AM, Frank @ Impact wrote:
>
> How can FS force a Minimum call duration for a FS caller (someone calling
> out of FS)?
>
>
>
> We have a carrier that penalizes us with a surcharge for short duration
> calls (sound familiar?).
>
>
>
> So when a FS caller (not a call center or predictive dialer) calls a cell
> phone and gets a ring tone or calls an answering machine, the FS caller
> hangs up because they do not want to leave a message.  But they do this in
> less then a few seconds after the call is answered.  This becomes a short
> duration call and bang the surcharge applies.  It is actually cheaper to pay
> for a longer call time (6 seconds in this case) and avoid the short duration
> surcharge.  But the FS caller does not know this.
>
>
>
> So, how can FS hold the connection to the called party open for at least the
> minimum amount of time I need to avoid the short call charge… even though my
> FS caller has already hung up the phone on his end?  I would like to do this
> in the xml dialplanif possible.
>
>
>
> Thanks
>
>
>
> -Frank
>
>
>
>
>
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