[Freeswitch-dev] FW: [asterisk-users] Asterisk as an IVR

[Michael Collins]

Question...

Is this something that FreeSWITCH can do with the XML CDRs?  Just
curious.  If it's possible to store the time of key DTMF received in the
XML CDR then that would be awesome.  The other thing I was thinking
about was the list of apps that get stored in the XML.  Is it
possible/realistic to have not only the list of applications but also a
timestamp for each one?  That would allow one to calculate the amount of
time spent in things like IVR menus, listening to message playbacks,
etc.  

This kind of feature would allow us to snag all sorts of IVR-builders.
Asterisk's handling of this kind of information is pathetic.  FS is
*way* better for gathering this kind of info.

Thanks,
MC 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
research at businesstz.com
Sent: Saturday, June 28, 2008 11:09 AM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] Asterisk as an IVR

Thanks Anselm

Its true that is a lot of calls but i have a separate mysql database on
different server (HP DL580G5 with 16cores). what am currently doing is
capturing the information right after selection and insert that record
into mySql.

****
[macro-capture-input]
;
;
; Macro that feeds data into mysql through perl script:
; ${ARG1} - MSISDN
; ${ARG2} - src
; ${ARG3} - MainMenu Application
; ${ARG4} - Channel
; ${ARG5} - calldatetime
; ${ARG6} - Sub Menu Application
;
;
exten => s,1,System(/var/lib/asterisk/agi-bin/capture.pl ${ARG1} ${ARG2}
${ARG3} ${ARG4} ${ARG5} ${ARG6})

[Data-Services-Options]
;       This menu is aimed to provide user with info about data services
offered by Vodacom, including
;       1 - SUBMenu 1
;       2 - SUBMenu 2
;       3 - SUBMenu 3
;       4 - SUBMenu 4
;
;
;SUBMENU 1
;
exten =>
1,1,Macro(capture-input,"${MSISDN}","${OPT}","APPLICATION1","${CHANNEL}"
,"now()","SUBMENU1")
exten => 1,n,Background(IVR/(1110) MENU 1)

;SUBMENU 2
exten => 2,1,Macro(sendsms,${MSISDN},1,${LANGUAGE})
exten =>
2,n,Macro(ivrcdr,"${MSISDN}","${OPT}","APPLICATION2","${CHANNEL}","now()
","SUBMENU2")
exten => 2,n,Background(IVR/(1120) MENU 2)
.
.
.
****

what i will also want to capture is how long a caller took to listen to
say SUBMENU1

It should be noted that CDR doesnot capture such detailed info (Tzafrir)

Regards
Kili
>
> On Sat, Jun 28, 2008 at 03:37:56PM +0200, Anselm Martin Hoffmeister
wrote:
>> Am Samstag, den 28.06.2008, 08:15 -0500 schrieb
research at businesstz.com:
>> > Hi List
>> >
>> > I have build an IVR on Asterisk from 1.2 to now 1.4.18 and has
already
>> > processed more than 10million calls!
>> >
>> > I have one big challenge which is reporting... it is the
requirement
>> to
>> > have a web reporting module which should the following info based
on
>> > selected time frame
>> > - Number of calls on specific branch- Done
>> > - Number of calls to branch 1 that came from  branch 2 (this should
be
>> > flexible)
>> > - talktime on specified branch (say how long caller listened to
option
>> 1
>> > before choosing option 2 or hangup)
>> >
>> > On IVR, it is so important to understand how many callers select a
>> > specific branch and how long they spent on that branch. CDR stats
can
>> not
>> > provide these type of information and on trying freepbx, still can
not
>> go
>> > so detailed
>>
>> Dear Kili,
>>
>> in my opinion this is a good application for Database backends. You
>> could, for example, write entries to a DB whenever someone presses a
key
>> (or is re-routed in the dialplan, which comes to a similar scheme).
In
>> data mining time some SQL logic can produce nearly any data you want,
>> provided the input data is there.
>>
>> Millions of calls sounds a lot though, so be sure to have a
reasonable
>> database backend: The asterisk included one might be a bit on the
small
>> side here.
>>
>> This is just an idea, I did not implement anything the like (yet).
>
> Asterisk already has this separate database backend: CDR.
>
> --
>                Tzafrir Cohen
> icq#16849755              jabber:tzafrir.cohen at xorcom.com
> +972-50-7952406           mailto:tzafrir.cohen at xorcom.com
> http://www.xorcom.com  iax:guest at local.xorcom.com/tzafrir
>



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