[Freeswitch-users] mod_callcenter and abandoned calls

Carlos Eduardo kaduww at gmail.com
Mon Mar 18 10:11:39 UTC 2019 

Hey Marcin,

You can use an external application to send this welcome message. At the
mod_callcenter session, on confluence, there's a lua script that announces
the member's position. Using that idea, you can do something like this:

greeting.lua:
api = freeswitch.API()
caller_uuid = argv[1]
if caller_uuid == nil  then
    return
end
api:executeString("uuid_broadcast "..caller_uuid.." welcome_msg.wav aleg")

dialplan:
<extension name="my-ext">
         <condition field="${destination_number}" expression="^my-ext$">
         <action application="set" data="hangup_after_bridge=true"/>
         <action application="answer"/>
         <action application="set" data="result=${luarun(greeting.lua
${uuid})}"/>
         <action application="callcenter" data="support at my-domain.com"/>
         /condition>
</extension>

WIth this example, the call is sent to the callcenter application
imadiately after answering. So, if the caller hangs up, the abandoned event
will be sent.

Best regards,


Em sex, 15 de mar de 2019 às 09:55, Marcin Muzylo <m2m at poczta.fm> escreveu:

> Hi ,
>
> i am trying to use callcenter on FreeSWITCH Version
> 1.6.20-37-987c9b9~64bit (-37-987c9b9 64bit)
>
> <extension name="my-ext">
>          <condition field="${destination_number}" expression="^my-ext$">
>          <action application="set" data="hangup_after_bridge=true"/>
>          <action application="playback" data="welcome_msg.wav"/>
>          <action application="answer"/>
>          <action application="callcenter" data="support at my-domain.com"/>
>          /condition>
> </extension>
>
> but when caller hangup after playback and before callcenter app still
> got agent phone calling  ( member abandoned  ) and when agent answer
> it,  channel is empty:
>
> 2019-03-15 12:35:49.454539 [DEBUG] sofia.c:7084 Channel
> sofia/external/44111111111 at 11.11.22.22 entering state [early][183]
> EXECUTE sofia/external/44111111111 at 11.11.22.22 playback(welcome_msg.wav)
> 2019-03-15 12:35:49.454539 [DEBUG] switch_core_file.c:342 File
> /usr/share/freeswitch/sounds/en/us/welcome_msg.wav sample rate 44100
> doesn't match requested rate 8000
> 2019-03-15 12:35:49.454539 [DEBUG] switch_ivr_play_say.c:1498 Codec
> Activated L16 at 8000hz 1 channels 20ms
> 2019-03-15 12:35:50.094549 [DEBUG] switch_rtp.c:7308 Correct audio
> ip/port confirmed.
> 2019-03-15 12:35:55.914546 [DEBUG] switch_ivr_play_say.c:1942 done
> playing file /usr/share/freeswitch/sounds/en/us/welcome_msg.wav
> EXECUTE sofia/external/44111111111 at 11.11.22.22 answer()
> 2019-03-15 12:35:55.914546 [DEBUG] switch_core_media.c:6861 Audio params
> are unchanged for sofia/external/44111111111 at 11.11.22.22.
> 2019-03-15 12:35:55.914546 [DEBUG] mod_sofia.c:850 Local SDP
> sofia/external/44111111111 at 11.11.22.22:
> 2019-03-15 12:35:55.914546 [DEBUG] sofia.c:7084 Channel
> sofia/external/44111111111 at 11.11.22.22 entering state [completed][200]
> 2019-03-15 12:35:55.914546 [NOTICE] mod_dptools.c:1312 Channel
> [sofia/external/44111111111 at 11.11.22.22] has been answered
> 2019-03-15 12:35:55.914546 [DEBUG] switch_channel.c:3773
> (sofia/external/44111111111 at 11.11.22.22) Callstate Change EARLY -> ACTIVE
> EXECUTE sofia/external/44111111111 at 11.11.22.22
> set(hangup_after_bridge=true)
> 2019-03-15 12:35:55.914546 [DEBUG] mod_dptools.c:1548 SET
> sofia/external/44111111111 at 11.11.22.22 [hangup_after_bridge]=[true]
> EXECUTE sofia/external/44111111111 at 11.11.22.22
> callcenter(support at my-domain.com)
> 2019-03-15 12:35:55.914546 [DEBUG] mod_callcenter.c:2886 Member
> 44111111111 <44111111111> joining queue support at my-domain.com
> 2019-03-15 12:35:55.914546 [DEBUG] switch_ivr_play_say.c:1498 Codec
> Activated L16 at 8000hz 1 channels 20ms
> 2019-03-15 12:35:55.934531 [DEBUG] mod_callcenter.c:1135 Updated Agent
> 1000 at my-domain.com set state = Receiving
> 2019-03-15 12:35:55.934531 [DEBUG] mod_callcenter.c:1615 Setting
> outbound caller_id_name to: 44111111111
> 2019-03-15 12:35:55.934531 [DEBUG] switch_ivr_originate.c:2142 Parsing
> global variables
> 2019-03-15 12:35:55.934531 [DEBUG] switch_ivr_originate.c:2669 Parsing
> session specific variables
> 2019-03-15 12:35:55.954522 [DEBUG] sofia.c:7084 Channel
> sofia/external/44111111111 at 11.11.22.22 entering state [ready][200]
> 2019-03-15 12:35:56.034540 [NOTICE] sofia.c:1012 Hangup
> sofia/external/44111111111 at 11.11.22.22 [CS_EXECUTE] [NORMAL_CLEARING]
> 2019-03-15 12:35:56.034540 [DEBUG] mod_callcenter.c:3009 Member
> 44111111111 <44111111111> abandoned waiting in queue support at my-domain.com
> 2019-03-15 12:35:56.034540 [DEBUG] mod_callcenter.c:3042 Member
> "44111111111" <44111111111> exit queue support at my-domain.com due to
> BREAK_OUT
>
>
> mod_callcenter config :
>
>   <queue name="support at my-domain.com">
>        <param name="strategy" value="ring-all"/>
>        <param name="moh-sound" value="tone_stream://${uk-ring};loops=-1"/>
>        <param name="announce-sound" value="announce.wav"/>
>        <param name="announce-frequency" value="25"/>
>        <param name="time-base-score" value="system"/>
>        <param name="max-wait-time" value="0"/>
>        <param name="max-wait-time-with-no-agent" value="0"/>
>        <param name="max-wait-time-with-no-agent-time-reached" value="5"/>
>        <param name="tier-rules-apply" value="false"/>
>        <param name="tier-rule-wait-second" value="300"/>
>        <param name="tier-rule-wait-multiply-level" value="true"/>
>        <param name="tier-rule-no-agent-no-wait" value="false"/>
>        <param name="discard-abandoned-after" value="5"/>
>        <param name="abandoned-resume-allowed" value="false"/>
>   </queue>
>    <agents>
>           <agent name="1000 at my-domain.com" type="callback"
> contact="[call_timeout=360]user/1000 at my-domain.com" status="Available"
> max-no-answer="0" wrap-up-time="10" reject-delay-time="10"
> busy-delay-time="0" />
>    </agents>
>    <tiers>
>           <tier agent="1000 at my-domain.com" queue="support at my-domain.com"
> level="1" position="1"/>
>    </tiers>
>
>
> is there any way to play welcome message before callcenter app and not
> get such behaviour ? maybe we can play welcome msg inside callcenter app ?
>
>
> Thanks
>
> Marcin
>
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Services
> sales at freeswitch.com
> https://freeswitch.com
>
> Official FreeSWITCH Sites
> https://freeswitch.com/oss
> https://freeswitch.org/confluence
> https://cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> https://freeswitch.com



-- 
*Carlos E. Wagner*
*Tecnólogo em Telecomunicações, OCP, dCAA*

*E-mail:* *kaduww at gmail.com <kaduww at gmail.com>*
*Fone:* +55 48 9981-0894
*Skype:* carlos.e.wagner
www.blogdovoip.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20190318/ef3595c1/attachment-0001.html>

More information about the FreeSWITCH-users mailing list