[Freeswitch-users] Mutli-lingual ivr

[Darcy Primrose]

Message from log does point to en/us.  What led me astray was I was 
using that message to test the language and it seems it is the only one 
not working, I have gone thru the code etc and cannot see why it is 
rejecting it.  I am not playing it from the dial plan, when I go to an 
ivr, press an invalid digit it plays that message, the others appear to 
be ok.

Darcy


switch_ivr_play_say.c:1749 done playing file 
/usr/local/freeswitch/sounds/en/us/callie/ivr/ivr-that_was_an_invalid_entry.wav

On 2018-12-01 10:38 p.m., Faisal Hanif wrote:
> Hmm.. I ideally it shouldn't be the situation. If you are playing 
> "invalid_entry" from dialplan then please check console logs if it 
> points to correct language folder but if this from some conference PIN 
> then may need to use language variable in conference audio files path 
> configuration parameters.
>
> On Sun, 2 Dec 2018 at 07:51, Darcy Primrose <fs at voice2net.ca 
> <mailto:fs at voice2net.ca>> wrote:
>
>     It seems this only partially works, I had it set up correctly but
>     was trying to play the invalid_entry, that plays in english, but
>     if you do a call transfer, it plays your call is being
>     transferred, that plays in french, so a mix and match on what
>     works, or is there an error in my setup.  We have been using
>     freeswitch pretty well since it's inception so we are pretty
>     proficient with it.
>
>     Darcy
>
>
>     On 2018-11-30 5:44 a.m., Faisal Hanif wrote:
>>     This as simple you just set channel variable
>>     language={the-language-shortcode} before playing IVR and install
>>     that language sound files.
>>
>>     On Fri, Nov 30, 2018, 3:42 PM Darcy Primrose <fs at voice2net.ca
>>     <mailto:fs at voice2net.ca> wrote:
>>
>>         We are long time freeswitch users in an area of  Canada where
>>         there is a
>>         strong english french mix.  We have for some time be providing a
>>         multi-lingual experience for the extensions/users quite
>>         successfully but
>>         have not been able to get the ivr to switch to a second
>>         language.   Has
>>         anyone had experience or success with this.
>>
>>         We use en as our prime language code but when specific DIDs
>>         are dialed,
>>         we would like the IVR responses to be in french. First, is this
>>         possible in freeswitch and if so, does anyone have any hints
>>         on how to
>>         accomplish this.
>>
>>
>>         Thanks
>>
>>         Darcy Primrose
>>
>>         Voice2Net
>>
>>
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>
>
>
> -- 
> Regards,
>
> Faisal Hanif
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