[Freeswitch-users] is it possible to use mod_callcenter queues without answering the line

GM phy servtelar at gmail.com
Tue Oct 24 21:15:50 UTC 2017


That’s not a mandatory requirement at all, waiting time counts as part of the call. 
Doing something like that you’ll have a network disconnection due lack of answer, no matter if you send 180 or 183. The timeout will depend on the scenario on each country, but in general terms it will be between one or two minutes.


> On Oct 24, 2017, at 4:00 PM, Khalil Khamlichi <khamlichi.khalil at gmail.com> wrote:
> Hi,
> is it possible to use mod_callcenter queues without answering the
> line, that is the customer is held in the queue and hearing ringing
> (without the call being answered).
> In fact this is a mandatory requirement when calls have a cost and we
> don't want to charge customer for waiting time but only for talk time.
> Thanks in advance.
> Khalil
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