[Freeswitch-users] Call Center Behaviour

[Jai Rangi]

Any one?
Is this a bug? I can open a bug report, that its resetting
"calls_answered|talk_time"
only when the agent change the status to Available.

Or is there a solid argument that this is how it should be.

Thank you,

-Jai


On Thu, Mar 9, 2017 at 1:47 AM, Alexandr Popov <alexandr.popov at iqoption.com>
wrote:

> yeah this counts needs only for max_no_answer behavior
>
> 2017-03-08 23:52 GMT+02:00 Jai Rangi <jprangi at gmail.com>:
>
>>
>> We are using call center module. We noticed one thing, if the agent
>> change status to not available or on break and  then after a while come
>> back to change the status to available. His stats (num of calls answered or
>> talk_time) reset to 0.
>>
>> Example,
>>
>> callcenter_config queue list agents sales at domain
>> name|system|uuid|type|contact|status|state|max_no_answer|wra
>> p_up_time|reject_delay_time|busy_delay_time|no_answer_
>> delay_time|last_bridge_start|last_bridge_end|last_offered_
>> call|last_status_change|no_answer_count|calls_answered|
>> talk_time|ready_time
>> 101 at domain|single_box||callback|[call_timeout=30]user/130@
>> domain|Available|Waiting|0|0|0|0|0|0|0|1489009000|1488960061|1|0|0|0
>> 102 at domain|single_box||callback|[call_timeout=30]user/111@
>> jdomain|Available|Waiting|0|0|60|60|0|1489009008|1489009016|
>> 1489009000|1488960061*|0|1|8|0*
>>
>> Here I see 102, had one call for 8 seconds,
>> Change the agent status to break.
>> session:execute("set", "res=${callcenter_config(agent set status
>> ${caller_id_number}@${domain_name} 'On Break')}")
>>
>> 101 at domain|single_box||callback|[call_timeout=30]user/101@
>> domain|Available|Waiting|0|0|0|0|0|0|0|1489009000|1488960061|1|0|0|0
>> 102 at domain|single_box||callback|[call_timeout=30]user/101 at domain|On
>> Break|Waiting|0|0|60|60|0|1489009008|1489009016|1489009000|1489009163|
>> *0|1|8|0*
>>
>> Change the agent state to Available On Demand, stats are still there.
>> session:execute("set", "res=${callcenter_config(agent set status
>> ${caller_id_number}@${domain_name} 'Available (On Demand)')}")
>>
>> 101 at domain|single_box||callback|[call_timeout=30]user/101@
>> domain|Available|Waiting|0|0|0|0|0|0|0|1489009000|1488960061|1|0|0|0
>> 102 at domain|single_box||callback|[call_timeout=30]user/102 at domain|Available
>> (On Demand)|Waiting|0|0|60|60|0|1489009008|1489009016|1489009000
>> |1489009252|*0|1|8|0*
>>
>> Now changing to Available and stats are reset ed to 0,0,
>> session:execute("set", "res=${callcenter_config(agent set status
>> ${caller_id_number}@${domain_name} 'Available')}")
>>
>> 101 at domain|single_box||callback|[call_timeout=30]user/101@
>> domain|Available|Waiting|0|0|0|0|0|0|0|1489009000|1488960061|1|0|0|0
>> 102 at domain|single_box||callback|[call_timeout=30]user/102@
>> domain|Available|Waiting|0|0|60|60|0|1489009008|1489009016|
>> 1489009000|1489009415|0|0|0|0
>>
>> Is there way to control this behavior. So basically we can to control the
>> call stats.
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20170321/3f2a59d0/attachment.html