[Freeswitch-users] Voicemail Forward in MultiDomain setup

Abaci B abaci64 at gmail.com
Mon Feb 13 03:32:08 MSK 2017


the issue may be related to https://freeswitch.org/jira/browse/FS-5276

On Fri, Feb 10, 2017 at 9:46 AM, Jai Rangi <jprangi at gmail.com> wrote:

> They are same, actual name is changed for privacy purpose.
>
>
>
>
> On Thu, Feb 9, 2017 at 11:49 PM Srigo Kana <ksrigo at gmail.com> wrote:
>
>> Hi Rangi,
>>
>> In your directory Xml, defined domain is:
>>
>>   <domain name="domain.companyname.com">
>>
>> In your logs, the format is: companyname.domainename.com
>>
>> It shld be the same one.
>>
>> Srigo
>>
>> Sent from my iPhone
>>
>> On 10 Feb 2017, at 07:49, Jai Rangi <jprangi at gmail.com> wrote:
>>
>> Collected some more data. Printed user details in the logs, I can see the
>> LUA is called and user directory is returned with all the information, but
>> it still fails with error that domainname not found.
>>
>> Here you can see after pressing 142#, directory details and error message
>> right after that.
>>
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.788356 [DEBUG]
>> switch_rtp.c:7193 RTP RECV DTMF 8:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.788356 [INFO]
>> switch_channel.c:515 RECV DTMF 8:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG]
>> switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-press.wav]
>> (en:en)
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG]
>> switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [ALERT]
>> switch_ivr_play_say.c:1399 sofia/internal/111 at companyname.domainname.com
>> receive message [AUDIO_SYNC]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG]
>> switch_ivr_play_say.c:1911 done playing file /usr/local/freeswitch/share/
>> freeswitch/sounds/en/us/callie/voicemail/vm-press.wav
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG]
>> switch_ivr.c:195 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.828410 [ALERT]
>> switch_core_io.c:1152 sofia/internal/111 at companyname.domainname.com
>> receive message [TRANSCODING_NECESSARY]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [DEBUG]
>> switch_ivr_play_say.c:70 No language specified - Using [en]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [DEBUG]
>> switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-forward_enter_ext.wav]
>> (en:en)
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [DEBUG]
>> switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [ALERT]
>> switch_ivr_play_say.c:1399 sofia/internal/111 at companyname.domainname.com
>> receive message [AUDIO_SYNC]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [DEBUG]
>> switch_rtp.c:7193 RTP RECV DTMF 1:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [INFO]
>> switch_channel.c:515 RECV DTMF 1:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [DEBUG]
>> switch_ivr_play_say.c:1911 done playing file /usr/local/freeswitch/share/
>> freeswitch/sounds/en/us/callie/voicemail/vm-forward_enter_ext.wav
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [DEBUG]
>> switch_ivr.c:195 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.408431 [ALERT]
>> switch_core_io.c:1152 sofia/internal/111 at companyname.domainname.com
>> receive message [TRANSCODING_NECESSARY]
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.488430 [DEBUG]
>> switch_ivr.c:1325 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.808429 [DEBUG]
>> switch_rtp.c:7193 RTP RECV DTMF 4:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.808429 [INFO]
>> switch_channel.c:515 RECV DTMF 4:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:55.188430 [DEBUG]
>> switch_rtp.c:7193 RTP RECV DTMF 2:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:55.188430 [INFO]
>> switch_channel.c:515 RECV DTMF 2:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [DEBUG]
>> switch_rtp.c:7193 RTP RECV DTMF #:1280
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [INFO]
>> switch_channel.c:515 RECV DTMF #:1280
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>> Section: directory
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Tag
>> Name: domain
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key
>> Name: name
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key
>> Value: companyname.domainname.com
>> 2017-02-09 22:27:56.148379 [DEBUG] freeswitch_lua.cpp:365 DBH handle
>> 0x7f27a0075280 Connected.
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>> XML_STRING: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
>> <document type="freeswitch/xml">
>>     <section name="directory">
>>             <domain name="companyname.domainname.com">
>>                     <user id="142" cidr="" number-alias="">
>>                     <params>
>>                             <param name="password" value="changed"/>
>>                             <param name="vm-enabled" value="true"/>
>>                             <param name="vm-password" value="142"/>
>>                             <param name="vm-email-all-messages"
>> value="true"/>
>>                             <param name="vm-attach-file" value="true"/>
>>                             <param name="vm-keep-local-after-email"
>> value="true"/>
>>                             <param name="vm-mailto" value="
>> email at gmail.com"/>
>>                             <param name="MWI-Account" value="
>> 142 at companyname.domainname.com"/>
>>                             <param name="timezone"
>> value="America/Los_Angeles"/>
>>                             <param name="dial-string"
>> value="{sip_invite_domain=companyname.domainname.com,presence_id=
>> 142 at companyname.domainname.com}${sofia_contact(142 at companyname.
>> domainname.com)}"/>
>>                     </params>
>>                     <variables>
>>                             <variable name="domain_uuid" value=""/>
>>                             <variable name="domain_name" value="
>> companyname.domainname.com"/>
>>                             <variable name="caller_id_name" value=""/>
>>                             <variable name="caller_id_number" value=""/>
>>                             <variable name="call_group" value="sales"/>
>>                             <variable name="accountcode" value="5555555"/>
>>                             <variable name="user_context" value=""/>
>>                             <variable name="effective_caller_id_name"
>> value="John"/>
>>                             <variable name="outbound_caller_id_name"
>> value="Company"/>
>>                             <variable name="outbound_caller_id_name"
>> value="ABC"/>
>>                             <variable name="outbound_caller_id_number"
>> value="19494710102"/>
>>                             <variable name="directory_full_name"
>> value="John"/>
>>                             <variable name="recording" value="off"/>
>>                             <variable name="callscreening" value="off"/>
>>                             <variable name="limit_max" value="2"/>
>>                             <variable name="record_stereo" value="true"/>
>>                             <variable name="transfer_fallback_extension"
>> value="operator"/>
>>                             <variable name="export_vars"
>> value="domain_name"/>
>>                     </variables>
>>                     </user>
>>             </domain>
>>     </section>
>> </document>
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>> Section: directory
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Tag
>> Name: domain
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key
>> Name: name
>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key
>> Value: companyname.domainname.com
>> 2017-02-09 22:27:56.148379 [DEBUG] freeswitch_lua.cpp:382 DBH handle
>> 0x7f27a0075280 released.
>> 2017-02-09 22:27:56.148379 [WARNING] mod_voicemail.c:3268 Cannot locate
>> domain companyname.domainname.com
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [ERR]
>> mod_voicemail.c:1768 Failed to forward message to 142
>>
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414 [DEBUG]
>> switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-that_was_an_invalid_ext.wav]
>> (en:en)
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414 [DEBUG]
>> switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1 channels 20ms
>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414 [ALERT]
>> switch_ivr_play_say.c:1399 sofia/internal/111@
>> companyname.domainname.com.com receive message [AUDIO_SYNC]
>>
>>
>>
>> On Thu, Feb 9, 2017 at 4:15 PM, Jai Rangi <jprangi at gmail.com> wrote:
>>
>> Thank for you your effort to help me out,
>>
>> In Voicmail IVR there are options, all options works fine,
>> Example press 4 to send Voicemail to Email.
>> 7 to Delete the recording, 2 to save the recording
>> Press 8 to forward the message to another user.
>>
>> Everything works, Press 4 and VM get forwarded to email. Only things that
>> does not work is 8, forward to another user. Its the Voicemail Application,
>> that forgets the domainname after pressing 8.
>>
>> Here is my Dial plan for Voicemail.
>>
>>     <extension name="Voicemail_check">
>>           <condition field="caller_id_number" expression="^(${destination_
>> number})$">
>>             <action application="set" data="voicemail_domain=${
>> domain_name}"/>
>>             <action application="answer"/>
>>             <action application="voicemail" data="check  default
>> ${domain_name} $1"/>
>>           </condition>
>>     </extension>
>>
>> Here is Directory
>>
>> <?xml version="1.0" encoding="UTF-8" standalone="no"?>
>> <document type="freeswitch/xml">
>>     <section name="directory">
>>             <domain name="domain.companyname.com">
>>                     <user id="142" cidr="" number-alias="">
>>                     <params>
>>                             <param name="password"
>> value="notopentopublic"/>
>>                             <param name="vm-enabled" value="true"/>
>>                             <param name="vm-password" value="142"/>
>>                             <param name="vm-email-all-messages"
>> value="true"/>
>>                             <param name="vm-attach-file" value="true"/>
>>                             <param name="vm-keep-local-after-email"
>> value="true"/>
>>                             <param name="vm-mailto" value="
>> email at gmail.com"/>
>>                             <param name="MWI-Account" value="
>> 142 at domain.companyname.com"/>
>>                             <param name="timezone"
>> value="America/Los_Angeles"/>
>>                             <param name="dial-string"
>> value="{sip_invite_domain=domain.companyname.com,presence_id=
>> 142 at domain.companyname.com}${sofia_contact(142 at domain.companyname.com
>> )}"/>
>>                     </params>
>>                     <variables>
>>                             <variable name="domain_uuid" value=""/>
>>                             <variable name="domain_name" value="
>> domain.companyname.com"/>
>>                             <variable name="caller_id_name" value=""/>
>>                             <variable name="caller_id_number" value=""/>
>>                             <variable name="call_group" value="sales"/>
>>                             <variable name="accountcode"
>> value="55555555"/>
>>                             <variable name="user_context" value=""/>
>>                             <variable name="effective_caller_id_name"
>> value="Jai"/>
>>                             <variable name="outbound_caller_id_name"
>> value="somename"/>
>>                             <variable name="outbound_caller_id_name"
>> value="somename"/>
>>                             <variable name="outbound_caller_id_number"
>> value="000000000"/>
>>                             <variable name="directory_full_name"
>> value="Name"/>
>>                             <variable name="recording" value="off"/>
>>                             <variable name="callscreening" value="off"/>
>>                             <variable name="limit_max" value="2"/>
>>                             <variable name="record_stereo" value="true"/>
>>                             <variable name="transfer_fallback_extension"
>> value="operator"/>
>>                             <variable name="export_vars"
>> value="domain_name"/>
>>                     </variables>
>>                     </user>
>>             </domain>
>>     </section>
>> </document>
>>
>> In Voicmail IVR there are options, all options works fine,
>> Example press 4 to send Voicemail to Email.
>> 7 to Delete the recording
>> Press 8 to forward the message to another user.
>>
>> Everything works, Press 4 and VM get forwarded to email. Only things that
>> does not work is 8, forward to another user. Its the Voicemail Application,
>> that forgets the domainname after pressing 8.
>>
>> What else I can collect and share to get any help/suggestion.
>>
>> Best,
>>
>> On Thu, Feb 9, 2017 at 8:58 AM, Michael Jerris <mike at jerris.com> wrote:
>>
>> Then your lua script is not returning what it should for that domain
>> lookup.  If you add some debug to your lua script you should see the lookup
>> request.
>>
>> On Feb 8, 2017, at 5:32 PM, Jai Rangi <jprangi at gmail.com> wrote:
>>
>> Problem is that I am using lua xml-hanlder-binding for directory and all
>> the user credentials are generated by lua script dynamically. If I add the
>> domain manually in directory/default.xml, it still does not find the user.
>>
>>
>>
>> On Wed, Feb 8, 2017 at 12:57 PM, Michael Jerris <mike at jerris.com> wrote:
>>
>> your directory has no domain that matches that one.  More info on how to
>> configure the directory is here:
>>
>> https://freeswitch.org/confluence/display/FREESWITCH/Directory
>>
>> On Feb 8, 2017, at 3:37 PM, Jai Rangi <jprangi at gmail.com> wrote:
>>
>> Surprising, no one else is having this issue and no fix?  Not sure if
>> this is a bug, I can open a bug report if some one can confirm.
>>
>>
>>
>> On Wed, Feb 1, 2017 at 8:46 AM, Jai Rangi <jprangi at gmail.com> wrote:
>>
>> May be there is a setting, where FS will know all the domains it should
>> listen to. But everything else works great except VM forwarding.
>>
>> On Wed, Feb 1, 2017 at 8:41 AM, Jai Rangi <jprangi at didforsale.com> wrote:
>>
>> Yes I can see that, but why it wont recognize the domain. I can leave
>> voicemail for this this.
>>
>> *Jai Rangi*
>> Cebod Technologies LLC dba DIDforSale/Cebod Telecom
>> O 949-471-0102 | C 949-419-7634 <1-949-419-7634> | F 949-269-0449 /
>> 949-232-1410 | jprangi at didforsale.com  www.cebod.com |
>> www.didforsale.com |3200 Bristol St Suite 615, Costa Mesa, CA 92626  |
>>
>>
>>
>>
>>
>>
>> On Wed, Feb 1, 2017 at 7:39 AM, Michael Jerris <mike at jerris.com> wrote:
>>
>> 2017-01-31 21:23:37.116117 [WARNING] mod_voicemail.c:3268 Cannot locate
>> domain company.phonesystemdomain.com
>>
>> that's the issue
>>
>> On Tue, Jan 31, 2017 at 11:42 PM Jai Rangi <jprangi at gmail.com> wrote:
>>
>> We are using Freeswitch for a multidomain setup and experiencing problem
>> in forwarding voice mail message to another extension in the same domain.
>>
>> This is what I see in the logs
>>
>> 2017-01-31 21:23:37.116117 [WARNING] mod_voicemail.c:3268 Cannot locate
>> domain company.phonesystemdomain.com <http://j2h.la.cebodtelecom.com/>
>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.116117 [ERR]
>> mod_voicemail.c:1768 Failed to forward message to 130
>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.116117 [DEBUG]
>> switch_ivr_play_say.c:70 No language specified - Using [en]
>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.136121 [DEBUG]
>> switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-that_was_an_invalid_ext.wav]
>> (en:en)
>>
>> Anyone else experiencing this, any fix? Not sure if this is a bug. I have
>> experienced this in 1.4, 1.6.6, 1.6.9 and latest stable 1.6.13.
>>
>> Thank you,
>> Jai
>>
>> _________________________________________________________________________
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>>
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>
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