[Freeswitch-users] Voicemail Forward in MultiDomain setup

Srigo Kana ksrigo at gmail.com
Fri Feb 10 10:45:38 MSK 2017


Hi Rangi,

In your directory Xml, defined domain is:

  <domain name="domain.companyname.com">

In your logs, the format is: companyname.domainename.com

It shld be the same one.

Srigo

Sent from my iPhone

> On 10 Feb 2017, at 07:49, Jai Rangi <jprangi at gmail.com> wrote:
> 
> Collected some more data. Printed user details in the logs, I can see the LUA is called and user directory is returned with all the information, but it still fails with error that domainname not found. 
> 
> Here you can see after pressing 142#, directory details and error message right after that. 
> 
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.788356 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 8:1280
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.788356 [INFO] switch_channel.c:515 RECV DTMF 8:1280
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-press.wav] (en:en)
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG] switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1 channels 20ms
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [ALERT] switch_ivr_play_say.c:1399 sofia/internal/111 at companyname.domainname.com receive message [AUDIO_SYNC]
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG] switch_ivr_play_say.c:1911 done playing file /usr/local/freeswitch/share/freeswitch/sounds/en/us/callie/voicemail/vm-press.wav
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360 [DEBUG] switch_ivr.c:195 Codec Activated L16 at 8000hz 1 channels 20ms
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.828410 [ALERT] switch_core_io.c:1152 sofia/internal/111 at companyname.domainname.com receive message [TRANSCODING_NECESSARY]
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [DEBUG] switch_ivr_play_say.c:70 No language specified - Using [en]
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-forward_enter_ext.wav] (en:en)
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [DEBUG] switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1 channels 20ms
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390 [ALERT] switch_ivr_play_say.c:1399 sofia/internal/111 at companyname.domainname.com receive message [AUDIO_SYNC]
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 1:1280
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [INFO] switch_channel.c:515 RECV DTMF 1:1280
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [DEBUG] switch_ivr_play_say.c:1911 done playing file /usr/local/freeswitch/share/freeswitch/sounds/en/us/callie/voicemail/vm-forward_enter_ext.wav
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411 [DEBUG] switch_ivr.c:195 Codec Activated L16 at 8000hz 1 channels 20ms
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.408431 [ALERT] switch_core_io.c:1152 sofia/internal/111 at companyname.domainname.com receive message [TRANSCODING_NECESSARY]
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.488430 [DEBUG] switch_ivr.c:1325 Codec Activated L16 at 8000hz 1 channels 20ms
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.808429 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 4:1280
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.808429 [INFO] switch_channel.c:515 RECV DTMF 4:1280
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:55.188430 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 2:1280
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:55.188430 [INFO] switch_channel.c:515 RECV DTMF 2:1280
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [DEBUG] switch_rtp.c:7193 RTP RECV DTMF #:1280
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [INFO] switch_channel.c:515 RECV DTMF #:1280
> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Section: directory
> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Tag Name: domain
> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key Name: name
> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key Value: companyname.domainname.com
> 2017-02-09 22:27:56.148379 [DEBUG] freeswitch_lua.cpp:365 DBH handle 0x7f27a0075280 Connected.
> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] XML_STRING: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
> <document type="freeswitch/xml">
>     <section name="directory">
>             <domain name="companyname.domainname.com">
>                     <user id="142" cidr="" number-alias="">
>                     <params>
>                             <param name="password" value="changed"/>
>                             <param name="vm-enabled" value="true"/>
>                             <param name="vm-password" value="142"/>
>                             <param name="vm-email-all-messages" value="true"/>
>                             <param name="vm-attach-file" value="true"/>
>                             <param name="vm-keep-local-after-email" value="true"/>
>                             <param name="vm-mailto" value="email at gmail.com"/>
>                             <param name="MWI-Account" value="142 at companyname.domainname.com"/>
>                             <param name="timezone" value="America/Los_Angeles"/>
>                             <param name="dial-string" value="{sip_invite_domain=companyname.domainname.com,presence_id=142 at companyname.domainname.com}${sofia_contact(142 at companyname.domainname.com)}"/>
>                     </params>
>                     <variables>
>                             <variable name="domain_uuid" value=""/>
>                             <variable name="domain_name" value="companyname.domainname.com"/>
>                             <variable name="caller_id_name" value=""/>
>                             <variable name="caller_id_number" value=""/>
>                             <variable name="call_group" value="sales"/>
>                             <variable name="accountcode" value="5555555"/>
>                             <variable name="user_context" value=""/>
>                             <variable name="effective_caller_id_name" value="John"/>
>                             <variable name="outbound_caller_id_name" value="Company"/>
>                             <variable name="outbound_caller_id_name" value="ABC"/>
>                             <variable name="outbound_caller_id_number" value="19494710102"/>
>                             <variable name="directory_full_name" value="John"/>
>                             <variable name="recording" value="off"/>
>                             <variable name="callscreening" value="off"/>
>                             <variable name="limit_max" value="2"/>
>                             <variable name="record_stereo" value="true"/>
>                             <variable name="transfer_fallback_extension" value="operator"/>
>                             <variable name="export_vars" value="domain_name"/>
>                     </variables>
>                     </user>
>             </domain>
>     </section>
> </document>
> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Section: directory
> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Tag Name: domain
> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key Name: name
> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler] Key Value: companyname.domainname.com
> 2017-02-09 22:27:56.148379 [DEBUG] freeswitch_lua.cpp:382 DBH handle 0x7f27a0075280 released.
> 2017-02-09 22:27:56.148379 [WARNING] mod_voicemail.c:3268 Cannot locate domain companyname.domainname.com
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [ERR] mod_voicemail.c:1768 Failed to forward message to 142
> 
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414 [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-that_was_an_invalid_ext.wav] (en:en)
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414 [DEBUG] switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1 channels 20ms
> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414 [ALERT] switch_ivr_play_say.c:1399 sofia/internal/111 at companyname.domainname.com.com receive message [AUDIO_SYNC]
> 
> 
> 
>> On Thu, Feb 9, 2017 at 4:15 PM, Jai Rangi <jprangi at gmail.com> wrote:
>> Thank for you your effort to help me out, 
>> 
>> In Voicmail IVR there are options, all options works fine,
>> Example press 4 to send Voicemail to Email. 
>> 7 to Delete the recording, 2 to save the recording
>> Press 8 to forward the message to another user. 
>> 
>> Everything works, Press 4 and VM get forwarded to email. Only things that does not work is 8, forward to another user. Its the Voicemail Application, that forgets the domainname after pressing 8. 
>> 
>> Here is my Dial plan for Voicemail. 
>> 
>>     <extension name="Voicemail_check">
>>           <condition field="caller_id_number" expression="^(${destination_number})$">
>>             <action application="set" data="voicemail_domain=${domain_name}"/>
>>             <action application="answer"/>
>>             <action application="voicemail" data="check  default ${domain_name} $1"/>
>>           </condition>
>>     </extension>
>> 
>> Here is Directory
>> 
>> <?xml version="1.0" encoding="UTF-8" standalone="no"?>
>> <document type="freeswitch/xml">
>>     <section name="directory">
>>             <domain name="domain.companyname.com">
>>                     <user id="142" cidr="" number-alias="">
>>                     <params>
>>                             <param name="password" value="notopentopublic"/>
>>                             <param name="vm-enabled" value="true"/>
>>                             <param name="vm-password" value="142"/>
>>                             <param name="vm-email-all-messages" value="true"/>
>>                             <param name="vm-attach-file" value="true"/>
>>                             <param name="vm-keep-local-after-email" value="true"/>
>>                             <param name="vm-mailto" value="email at gmail.com"/>
>>                             <param name="MWI-Account" value="142 at domain.companyname.com"/>
>>                             <param name="timezone" value="America/Los_Angeles"/>
>>                             <param name="dial-string" value="{sip_invite_domain=domain.companyname.com,presence_id=142 at domain.companyname.com}${sofia_contact(142 at domain.companyname.com)}"/>
>>                     </params>
>>                     <variables>
>>                             <variable name="domain_uuid" value=""/>
>>                             <variable name="domain_name" value="domain.companyname.com"/>
>>                             <variable name="caller_id_name" value=""/>
>>                             <variable name="caller_id_number" value=""/>
>>                             <variable name="call_group" value="sales"/>
>>                             <variable name="accountcode" value="55555555"/>
>>                             <variable name="user_context" value=""/>
>>                             <variable name="effective_caller_id_name" value="Jai"/>
>>                             <variable name="outbound_caller_id_name" value="somename"/>
>>                             <variable name="outbound_caller_id_name" value="somename"/>
>>                             <variable name="outbound_caller_id_number" value="000000000"/>
>>                             <variable name="directory_full_name" value="Name"/>
>>                             <variable name="recording" value="off"/>
>>                             <variable name="callscreening" value="off"/>
>>                             <variable name="limit_max" value="2"/>
>>                             <variable name="record_stereo" value="true"/>
>>                             <variable name="transfer_fallback_extension" value="operator"/>
>>                             <variable name="export_vars" value="domain_name"/>
>>                     </variables>
>>                     </user>
>>             </domain>
>>     </section>
>> </document>
>> 
>> In Voicmail IVR there are options, all options works fine,
>> Example press 4 to send Voicemail to Email. 
>> 7 to Delete the recording
>> Press 8 to forward the message to another user. 
>> 
>> Everything works, Press 4 and VM get forwarded to email. Only things that does not work is 8, forward to another user. Its the Voicemail Application, that forgets the domainname after pressing 8. 
>>  
>> What else I can collect and share to get any help/suggestion. 
>> 
>> Best, 
>> 
>>> On Thu, Feb 9, 2017 at 8:58 AM, Michael Jerris <mike at jerris.com> wrote:
>>> Then your lua script is not returning what it should for that domain lookup.  If you add some debug to your lua script you should see the lookup request.
>>> 
>>>> On Feb 8, 2017, at 5:32 PM, Jai Rangi <jprangi at gmail.com> wrote:
>>>> 
>>>> Problem is that I am using lua xml-hanlder-binding for directory and all the user credentials are generated by lua script dynamically. If I add the domain manually in directory/default.xml, it still does not find the user. 
>>>> 
>>>> 
>>>> 
>>>>> On Wed, Feb 8, 2017 at 12:57 PM, Michael Jerris <mike at jerris.com> wrote:
>>>>> your directory has no domain that matches that one.  More info on how to configure the directory is here:
>>>>> 
>>>>> https://freeswitch.org/confluence/display/FREESWITCH/Directory
>>>>> 
>>>>>> On Feb 8, 2017, at 3:37 PM, Jai Rangi <jprangi at gmail.com> wrote:
>>>>>> 
>>>>>> Surprising, no one else is having this issue and no fix?  Not sure if this is a bug, I can open a bug report if some one can confirm. 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>>> On Wed, Feb 1, 2017 at 8:46 AM, Jai Rangi <jprangi at gmail.com> wrote:
>>>>>>> May be there is a setting, where FS will know all the domains it should listen to. But everything else works great except VM forwarding. 
>>>>>>> 
>>>>>>>> On Wed, Feb 1, 2017 at 8:41 AM, Jai Rangi <jprangi at didforsale.com> wrote:
>>>>>>>> Yes I can see that, but why it wont recognize the domain. I can leave voicemail for this this. 
>>>>>>>> 
>>>>>>>> Jai Rangi
>>>>>>>> Cebod Technologies LLC dba DIDforSale/Cebod Telecom
>>>>>>>> O 949-471-0102 | C 949-419-7634 | F 949-269-0449 / 949-232-1410 | jprangi at didforsale.com  www.cebod.com |  www.didforsale.com |3200 Bristol St Suite 615, Costa Mesa, CA 92626  |
>>>>>>>> 
>>>>>>>> 
>>>>>>>> 
>>>>>>>> 
>>>>>>>> 
>>>>>>>> 
>>>>>>>>> On Wed, Feb 1, 2017 at 7:39 AM, Michael Jerris <mike at jerris.com> wrote:
>>>>>>>>> 2017-01-31 21:23:37.116117 [WARNING] mod_voicemail.c:3268 Cannot locate domain company.phonesystemdomain.com
>>>>>>>>> 
>>>>>>>>> that's the issue
>>>>>>>>> 
>>>>>>>>>> On Tue, Jan 31, 2017 at 11:42 PM Jai Rangi <jprangi at gmail.com> wrote:
>>>>>>>>>> We are using Freeswitch for a multidomain setup and experiencing problem in forwarding voice mail message to another extension in the same domain. 
>>>>>>>>>> 
>>>>>>>>>> This is what I see in the logs
>>>>>>>>>> 
>>>>>>>>>> 2017-01-31 21:23:37.116117 [WARNING] mod_voicemail.c:3268 Cannot locate domain company.phonesystemdomain.com
>>>>>>>>>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.116117 [ERR] mod_voicemail.c:1768 Failed to forward message to 130
>>>>>>>>>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.116117 [DEBUG] switch_ivr_play_say.c:70 No language specified - Using [en]
>>>>>>>>>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.136121 [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-that_was_an_invalid_ext.wav] (en:en)
>>>>>>>>>> 
>>>>>>>>>> Anyone else experiencing this, any fix? Not sure if this is a bug. I have experienced this in 1.4, 1.6.6, 1.6.9 and latest stable 1.6.13.  
>>>>>>>>>> 
>>>>>>>>>> Thank you,
>>>>>>>>>> Jai
>>>>>>>>>> 
>>>>>>>>>> _________________________________________________________________________
>>>>>>>>>> Professional FreeSWITCH Consulting Services:
>>>>>>>>>> consulting at freeswitch.org
>>>>>>>>>> http://www.freeswitchsolutions.com
>>>>>>>>>> 
>>>>>>>>>> Official FreeSWITCH Sites
>>>>>>>>>> http://www.freeswitch.org
>>>>>>>>>> http://confluence.freeswitch.org
>>>>>>>>>> http://www.cluecon.com
>>>>>>>>>> 
>>>>>>>>>> FreeSWITCH-users mailing list
>>>>>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>>>>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>>>>>>> http://www.freeswitch.org
>>>>>>>>> 
>>>>>>>>> _________________________________________________________________________
>>>>>>>>> Professional FreeSWITCH Consulting Services:
>>>>>>>>> consulting at freeswitch.org
>>>>>>>>> http://www.freeswitchsolutions.com
>>>>>>>>> 
>>>>>>>>> Official FreeSWITCH Sites
>>>>>>>>> http://www.freeswitch.org
>>>>>>>>> http://confluence.freeswitch.org
>>>>>>>>> http://www.cluecon.com
>>>>>>>>> 
>>>>>>>>> FreeSWITCH-users mailing list
>>>>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>>>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>>>>>> http://www.freeswitch.org
>>>>>>>> 
>>>>>>> 
>>>>>> 
>>>>>> _________________________________________________________________________
>>>>>> Professional FreeSWITCH Consulting Services: 
>>>>>> consulting at freeswitch.org
>>>>>> http://www.freeswitchsolutions.com
>>>>>> 
>>>>>> Official FreeSWITCH Sites
>>>>>> http://www.freeswitch.org
>>>>>> http://confluence.freeswitch.org
>>>>>> http://www.cluecon.com
>>>>>> 
>>>>>> FreeSWITCH-users mailing list
>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>>> http://www.freeswitch.org
>>>>> 
>>>>> 
>>>>> _________________________________________________________________________
>>>>> Professional FreeSWITCH Consulting Services:
>>>>> consulting at freeswitch.org
>>>>> http://www.freeswitchsolutions.com
>>>>> 
>>>>> Official FreeSWITCH Sites
>>>>> http://www.freeswitch.org
>>>>> http://confluence.freeswitch.org
>>>>> http://www.cluecon.com
>>>>> 
>>>>> FreeSWITCH-users mailing list
>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>> http://www.freeswitch.org
>>>> 
>>>> _________________________________________________________________________
>>>> Professional FreeSWITCH Consulting Services: 
>>>> consulting at freeswitch.org
>>>> http://www.freeswitchsolutions.com
>>>> 
>>>> Official FreeSWITCH Sites
>>>> http://www.freeswitch.org
>>>> http://confluence.freeswitch.org
>>>> http://www.cluecon.com
>>>> 
>>>> FreeSWITCH-users mailing list
>>>> FreeSWITCH-users at lists.freeswitch.org
>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>> http://www.freeswitch.org
>>> 
>>> 
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>> 
>>> Official FreeSWITCH Sites
>>> http://www.freeswitch.org
>>> http://confluence.freeswitch.org
>>> http://www.cluecon.com
>>> 
>>> FreeSWITCH-users mailing list
>>> FreeSWITCH-users at lists.freeswitch.org
>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>> http://www.freeswitch.org
>> 
> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services: 
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
> 
> FreeSWITCH-users mailing list
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