[Freeswitch-users] Mod_callcenter and xml_curl

Gregor Nanger gregor at infomedia.si
Fri Aug 11 12:00:13 UTC 2017


Thank you for hints.

I am comfortable of issue commands via api/esl. Also will try to query odbc
database that module will use for agents and status.

On Fri, Aug 11, 2017, 12:34 Peter Steinbach <lists at telefaks.de> wrote:

> Some hints:
>
> The module itself can only be reloaded when no call is active in the
> callcenter module. So relaoding on every change will not work, so API must
> be used.
>
> We use mod_callcenter with xml_curl, and we have to take care that -
> whenever we change a parameter in our xml-curl web interface - we have to
> publish this to the mod_callcenter module via api commands.
>
> This concerns
> - queues (reload, unload, add, del)
> - agents (set values, add, del)
> - tiers (add, del)
>
> And sometimes you will have to check the current status of agents(logged
> in/out), whether they still are in sync with your xml-curl application.
> So this is not a trivial job, but it can be done.
>
> Best regards
> Peter
>
>
> On 08/11/17 07:55, Ítalo Rossi wrote:
>
> You do not need to reload the module. Load/reload/unload of queues can be
> done via API commands:
>
>
> https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-queue
>
> On Fri, Aug 11, 2017 at 12:10 AM, Volkan Oransoy <voransoy at gmail.com>
> wrote:
>
>> How does reloading the module effects existing calls and queues? Is it
>> possible to reconfigure existing queues by reloading the module?
>>
>> /Volkan
>>
>>
>>
>> On 11 Aug 2017, at 07:05, Ítalo Rossi <italo at freeswitch.org> wrote:
>>
>> Wrong.
>>
>> It'll work fine with mod_xml_curl and you don't have to realod the module
>> for manipulating queues. There's apis for that.
>>
>> No magic, no database manipulation, setup your xml_curl and use it.
>> Em qui, 10 de ago de 2017 às 20:19, Brandon Armstead <brandon at cryy.com>
>> escreveu:
>>
>>> To be honest we've got this integration going and it's  been a bit of a
>>> hassle...  You can get it going through a bit of magic and direct database
>>> manipulations, the module truly is not really meant for this sort of
>>> environment in my opinion.
>>>
>>> I would personally advise against it if you have the means to develop it
>>> internally / using native other functionality available, i.e. event sockets
>>> etc.
>>>
>>> As for call states etc it uses database backend to persist across
>>> reloads as long as you do not reload Sofia.
>>>
>>> On Thu, Aug 10, 2017 at 6:10 PM Gregor Nanger <gregor at infomedia.si>
>>> wrote:
>>>
>>>> Can you please advise me on something.
>>>>
>>>> We are using FS as multitenant and feeding everything via mod_curl. I
>>>> am wondering what happens if Mod_callcenter configuration is feed via
>>>> xml_curl. I mean if one customer updates configuration and module is
>>>> reloaded, what happens with live calls of other customers?
>>>>
>>>> Best regards, Gregor
>>>>
>>>>
>>>> --
>>>> Gregor Nanger
>>>>
>>>> *CTO*
>>>> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
>>>> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
>>>> • www.infomedia.si
>>>>
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>
>
>
> --
> Ítalo Rossi
> italo at freeswitch.org
>
>
> _________________________________________________________________________
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>
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>
> --
> With kind regards
> Peter Steinbach
>
> Telefaks Services GmbHmailto:lists <lists> (att) telefaks.de
> Internet: www.telefaks.de
>
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-- 
Gregor Nanger

*CTO*
t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
• Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
• www.infomedia.si
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