[Freeswitch-users] Problem with CALL PICKUP (intercept) in QUEUES (mod_callcenter)

[Ewgeny]

P.S.

see attached file with call-flows.




Thanks in advance for any help.

Regards Ewgeny.



16.11.2016 13:56, Ewgeny пишет:
>
> Some more information about the issue with group pickup.
>
> Why intercept doesn't work with Queues ?
>
>
> 15.11.2016 17:47, Ewgeny пишет:
>>
>> Hi !
>>
>> First about terminology: *Call Pickup*the ability to pull a ringing 
>> call to the phone you are currently on.
>>
>> Call Pickup = Call Intercept = Call group pickup.
>>
>>
>> We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony 
>> system with Kamailio and other SIP services.
>>
>> The problem with call pickup (intercept) when using a Queue 
>> (mod_callcenter).
>>
>> The group pickup scheme we are using described here: 
>> http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html.
>>
>> We do SUBSCRIBE (3 see link) to some our service - that return 
>> information about the call (call legs) in NOTIFY with XML body (5).
>>
>> Then we do an INVITE with REPLACES (7) that actually do the Intercept.
>>
>> This works on normal calls, but doesn't work with Queues.
>>
>> In the queue a few agents simultaneously calling, and when INVITE w 
>> Replace headers comes it didn't intercept the call.
>>
>> The question is: how to implement Call Group Pickup (Call Intercept) 
>> with mod_callcenter ?
>>
>> If it necessary i can add call sip traces for more details.
>>
>> Thanks in advance for any help.
>>
>>
>> Regards Ewgeny.
>>
>>
>>
>>
>> _________________________________________________________________________
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>>
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>>
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>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
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