[Freeswitch-users] problem with "play_and_get_digits" command (DTMF delay time)

[Michael Collins]

Is there a reason that you're trying to use both bind_digit_action and
play_and_get_digits? Normally you'd use just one or the other, and if
you're explicitly asking the user for input then I'd think that you would
only need play_and_get_digits.

-MC

On Tue, Aug 25, 2015 at 5:56 AM, Manish Talwar <manish.talwar at nexxuspg.com>
wrote:

> Hi,
>
>
> I have found one small problem with "play_and_get_digits" command. We
> have a IVR application and I am trying to get  either "16 digit" card
> number or "0" for move to customer support from the user.  Please find my
> dialplan as follows:
>
>
> *2015-08-25 18:05:37.535806 [CRIT] mod_httapi.c:1148 Debugging Return
> Data:*
>
> *<document type="xml/freeswitch-httapi"><params></params><work><execute
> applicati*
>
> *on="log" data="card number inputed: 2"/><execute
> application="flush_dtmf"/><exec*
>
> *ute application="sleep" data="2000"/><execute
>  application="clear_digit_action"*
>
> *data="my_digit" /><execute  application="bind_digit_action"
> data="my_digit,~\d{1*
>
> *6}|^[0]{1},exec:transfer,dummy_transfer" /><execute action="http:/*
>
> */localhost:8080/ivr/fsentercardnumber/response/"
>  application="play_and_get_digi*
>
> *ts" data="0 16 1 1000 # en-US/enter_card_number.mp3 '' Digits '' 1000 ''
> " /><ge*
>
> *tVariable name="Digits"/><execute
> action="http://localhost:8080/ivr/fsentercardnumber/response/
> <http://localhost:8080/ivr/fsentercardnumber/response/>"  a*
>
> *pplication="play_and_get_digits" data="0 16 1 20000 #
> en-US/menu_speak_csr.mp3 '*
>
> *' Digits '' 20000 '' " /><getVariable name="Digits"/><execute
>  application="clea*
>
> *r_digit_action" data="my_digit" /></work></document>*
>
>
>
> It is working fine as expected if user input 16 digit number continuously without
> any delay.  After getting full 16 digit number it will match the "bind_digit_action"
> and move to other dialplan.
>
>
> But my problem is if a user enter card number slowly then its trying to
> match already inputed DTMF values with matching binding and received next
> inputed value as different DTMF values. As a example, if I tried to input
> 55 and then wait for 1-2 seconds then Freeswitch tried to match 55 with
> binding.
>
>
>
> *2015-08-25 18:05:39.535920 [DEBUG] switch_ivr_play_say.c:1305 Codec
> Activated L1*
>
> *6 at 8000hz 1 channels 20ms*
>
> *2015-08-25 18:05:39.755933 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080*
>
> *2015-08-25 18:05:40.015948 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080*
>
> *2015-08-25 18:05:41.536035 [DEBUG] mod_dptools.c:132
> sofia/internal/18188535351 <18188535351>@*
>
> *192.168.1.112 Digit NOT match binding [55]*
>
> *2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000*
>
> *2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582
> sofia/internal/181885353*
>
> *51 at 192.168.1.112 <51 at 192.168.1.112> Queue dtmf*
>
> *digit=5 ms=250 samples=2000*
>
> *2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000*
>
> *2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582
> sofia/internal/181885353*
>
> *51 at 192.168.1.112 <51 at 192.168.1.112> Queue dtmf*
>
> *digit=5 ms=250 samples=2000*
>
>
>
> I don't want fresswtich tried to match the binding if there is any pause
> time while inputed the number as user can type slowly.
>
>
> I want to reset this binding delay time so that user can type slowly and
> we will get full 16 digits number for matching inputed value in certain
> time interval.
>
>
> Please suggest me how can I resolve this problem and increase the DTMF
> delay time.
>
>
> Thanks,
>
>
> Regards,
>
> Manish Talwar
>
>
>
>
>
>
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