[Freeswitch-users] Incomplete Hangup(Customer/Caller Still Active)

[Steven Ayre]

What is the value of the Contact header you're receiving from the customer?

The BYE hangup signal is sent to the caller at the address in that header.
If the caller is behind NAT and their phone isn't handling that properly
they can be sending the wrong address there (ie the internal rather than
external address).

Enable STUN on the client if possible, otherwise try this option
http://wiki.freeswitch.org/wiki/NDLB#NDLB-connectile-dysfunction


On 25 September 2013 08:43, Arpit Gadle <gadle.arpit at gmail.com> wrote:

> Dear All,
>
>
> When an agent receives,an incoming call he hangsup/disconnect/ignore
> without answering.
>
> The call is clear at agent's end and he is ready for another call but the
> call is still active at caller/customer end. * *I tried disconnecting the
> active call by "fsctl hupall normal_clearing" but failed, I also tried
> transfering call to to other extension in dialplan and hangup from there
> but no result.
>
> Any help is appreciated.
>
>
>
> Thanks & Regards,
>
> Arpit Gadle
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20130925/1e8bd449/attachment.html