[Freeswitch-users] JIRA contributions - 15/05/2013

João Mesquita jmesquita at freeswitch.org
Wed May 15 21:23:57 MSD 2013


Your first suggestion is already available. That's what I do every single
day and most of the times, I get no response and tickets get closed
automatically. I guess that more than doing triage we lack the human power
to reproduce on a controlled environment the tickets that get unattended...
Just my 2 cents

João Mesquita
FreeSWITCH™ Solutions


On Wed, May 15, 2013 at 1:07 PM, Cal Leeming [Simplicity Media Ltd] <
cal.leeming at simplicitymedialtd.co.uk> wrote:

> Hello all,
>
> Last week I made some contributions on JIRA by triaging some tickets.
>
> FS-3964 - requested larger bounty offer, if no bite then reclassify as
> nice to have
> FS-4211 - requested further info, close after 2 weeks if no response.
> FS-4281 - requested more info, waiting on core devs
> FS-4891 - requested more info, updated wiki docs, close after 2 weeks if
> no response
> FS-5154 - requested OP create new ticket for seperate issues, close after
> 2 weeks if no response
>
> However, I was unable to action them due to lack of access on JIRA. I sent
> an email to Ken/Michael requesting access to close tickets and mark as
> resolved etc, but realised this was not the appropriate way as you
> shouldn't need to have extra privileges in order to do ticket triage.
>
> Therefore, I'd like to open up discussion about how we can improve JIRA to
> allow for public contributions and make ticket triaging easier.
>
> My suggestions are;
>
> * Add a new step in the workflow that switches it into "needs more client
> info", so it automatically closes the ticket after X days if no extra info
> is received.
> * Have a "maybe one day/needs contributions" status in the workflow,
> rather than leaving the ticket as open.. that way we can see really how
> many are waiting, and how many are waiting on contributions.
> * Have a "needs design decision" status in the workflow, indicating that a
> core dev needs to make the final call
> * Introduce an official 5-for-1 ticket system where users can triage 5
> tickets and request that a core dev look at any ticket of their choice in
> return.
>
> I think we stand a much better chance of getting a lot more public
> contributions if we implement these changes.
>
> Probably a bit too short notice to discuss on todays conf call, but it
> would be good to get some ideas/feedback in time for next weeks call.
> Modifying JIRA and making workflow changes is no easy task, so it would
> need to be thoroughly discussed and understood. I'll be on the call today
> 20 minutes early today if anyone wants to discuss.
>
> Any thoughts/ideas?
>
> Thanks
>
> Cal
>
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