[Freeswitch-users] JIRA contributions - 15/05/2013

[Cal Leeming [Simplicity Media Ltd]]

Hello all,

Last week I made some contributions on JIRA by triaging some tickets.

FS-3964 - requested larger bounty offer, if no bite then reclassify as nice
to have
FS-4211 - requested further info, close after 2 weeks if no response.
FS-4281 - requested more info, waiting on core devs
FS-4891 - requested more info, updated wiki docs, close after 2 weeks if no
response
FS-5154 - requested OP create new ticket for seperate issues, close after 2
weeks if no response

However, I was unable to action them due to lack of access on JIRA. I sent
an email to Ken/Michael requesting access to close tickets and mark as
resolved etc, but realised this was not the appropriate way as you
shouldn't need to have extra privileges in order to do ticket triage.

Therefore, I'd like to open up discussion about how we can improve JIRA to
allow for public contributions and make ticket triaging easier.

My suggestions are;

* Add a new step in the workflow that switches it into "needs more client
info", so it automatically closes the ticket after X days if no extra info
is received.
* Have a "maybe one day/needs contributions" status in the workflow, rather
than leaving the ticket as open.. that way we can see really how many are
waiting, and how many are waiting on contributions.
* Have a "needs design decision" status in the workflow, indicating that a
core dev needs to make the final call
* Introduce an official 5-for-1 ticket system where users can triage 5
tickets and request that a core dev look at any ticket of their choice in
return.

I think we stand a much better chance of getting a lot more public
contributions if we implement these changes.

Probably a bit too short notice to discuss on todays conf call, but it
would be good to get some ideas/feedback in time for next weeks call.
Modifying JIRA and making workflow changes is no easy task, so it would
need to be thoroughly discussed and understood. I'll be on the call today
20 minutes early today if anyone wants to discuss.

Any thoughts/ideas?

Thanks

Cal
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