[Freeswitch-users] Can Fifo Agent transfer incoming Customer call to other Agent

Michael Collins msc at freeswitch.org
Fri Mar 1 22:18:47 MSK 2013


X-lite does not support transfers. You can purchase Bria, which does
support transfers. You can also use a different soft-phone, such as
FSClient (Windows only), MicroSIP (Windows), or some of the many others out
there. You can also use X-Lite if you enable a DTMF sequence to trigger a
transfer. In the example configuration files look in
conf/dialplan/default.xml and features.xml. Specific in the Local_Extension
part of default.xml you will see some bind_meta_app actions. *1 is blind
x-fer and *4 is att x-fer.

-MC

On Fri, Mar 1, 2013 at 3:20 AM, Vishal Kakkar <vishal.kakkar at gmail.com>wrote:

> Hi all,
>
> We are using x-lite for agents to answer calls using fifo module.
>
> When an agent A picks up the call,First queued customer is dequeued and
> connected to that agent A.
> Now in case this agent A finds himself unable to satisfy customer issue
> He/She would like to transfer the customer a leg to another agent B (whose
> extension is known to agent A).
>
> Please share how can we implement this.
>
> Thanks a lot.
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>


-- 
Michael S Collins
Twitter: @mercutioviz
http://www.FreeSWITCH.org
http://www.ClueCon.com
http://www.OSTAG.org
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20130301/87b8d844/attachment.html 


Join us at ClueCon 2011 Aug 9-11, 2011
More information about the FreeSWITCH-users mailing list