[Freeswitch-users] help on mod_callcenter

Mon Jun 24 10:57:27 MSD 2013

I have this in my dialplan:

<include>
<extension name="cool_fifo">
<condition field="destination_number" expression="^(47673503)$">
<action application="answer"/>
<action application="socket" data="127.0.0.1:9090 async full"/>
<action application="record_session"
data="$${base_dir}/recordings/${uuid}.wav"/
>
<action application="callcenter" data="acd at default"/>
<action application="hangup" data="NORMAL_CLEARING"/>
</condition>
</extension>
</include>

Only the CHANNEL_HANGUP event is thrown to the script which listens on port
9090. No other event is thrown.

On Fri, Jun 21, 2013 at 6:10 PM, Antonio Teixeira
<eagle.antonio at gmail.com>wrote:

>  You should already have call center events been printed into the console.
>
> simply join the call center module as a agent or member.
> and a new event pops ..
>
>
>
>
> On 6/21/13 1:32 PM, Ashish gautam wrote:
>
> I have an external script which simply listens on port 9090 on the same
> server and throws anything received on the console, I want this script to
> listen to the event generated by mod_callcenter.
>
>  Can this happen?
>
> On Fri, Jun 21, 2013 at 3:49 PM, Antonio Teixeira <eagle.antonio at gmail.com
> > wrote:
>
>>  Hello Not a Perl fan so i will assume everything is OK from a sytanx
>> point of view.
>>
>> Now dont do
>>  my $result = $fs->api("callcenter_config queue list members acd at default
>> ");
>>  print $result;
>>
>> The trick here is that the program will only monitor events it will not
>> send .. so
>>
>>   #!/usr/bin/perl
>> use ESL;
>> our $host = "10.1.30.236";
>> our $port = 8021;
>> our $password = "ClueCon";
>>
>>  my $fs = new ESL::ESLconnection($host, $port, $password);
>>
>>  # Listen to All events
>> if($fs->connected()){
>>     $fs->events("plain","all");
>>  }
>>
>> while($fs->connected()){
>>
>>  print "while\n";
>>  my $reply = $fs->recvEventTimed(1000);
>>
>>  if($reply){
>>
>>      //just print the event here
>>     e.serialize()
>> }
>> }
>>
>>
>> Now with a soft phone call the call center you should start receiving
>> events then you just need to narrow it down
>> If this doesn't work try the following:
>>
>> You are capturing ALL FS events this means you will get stuff like
>> HEARTBEAT and so on if you *dont* RECEIVE anything there is a problem
>> with your script.
>>
>> First get the basic right , make the program connecr and listen for all
>> events.
>> Then tackle the callcenter part ..
>>
>> Todo :
>>
>> Get the program syntax right
>>
>> You are registering to get all the events from freeswitch
>>
>> You are making a loop while($fs->connected()){ you program cant exit
>> "normally" unless you lost the connection from FS
>>
>> You MUST receive something from FS , this is *mandatory*
>>
>> All the ESL commands are here
>> http://wiki.freeswitch.org/wiki/Event_Socket_Library
>> http://wiki.freeswitch.org/wiki/Event_Socket_Library#Simple_Perl_Example
>>
>>
>>  Just keep trying esl requires more work than normal "libraries" but its
>> worth it also read the ESL manual.
>>
>> Antonio
>>
>>
>> On 6/21/13 10:58 AM, Ashish gautam wrote:
>>
>> I have done this in a perl script:
>>
>>   #!/usr/bin/perl
>> use ESL;
>> our $host = "10.1.30.236";
>> our $port = 8021;
>> our $password = "ClueCon";
>>
>>  my $fs = new ESL::ESLconnection($host, $port, $password);
>> # Listen to All events
>> if($fs->connected()){
>> $fs->events("plain","all");
>> }
>>
>>
>>   while($fs->connected()){
>>  print "while\n";
>>  my $reply = $fs->recvEventTimed(1000);
>>  if($reply){
>>  my $event_name = $reply->getHeader("CC-Action");
>>  if($event_name eq 'member-queue-start'){
>>  my $session_uuid = $reply->getHeader("CC-Member-Session-UUID");
>>  my $session_cnum = $reply->getHeader("CC-Member-CID-Number");
>>  }
>>  }
>> }
>> 1;
>>
>>  The script ends showing nothing. Where is the problem?
>> On Fri, Jun 21, 2013 at 2:42 PM, Antonio Teixeira <
>> eagle.antonio at gmail.com> wrote:
>>
>>>  Callcenter Events
>>> http://wiki.freeswitch.org/wiki/Mod_callcenter#Events
>>>
>>> ESL Inbound
>>> http://wiki.freeswitch.org/wiki/Mod_event_socket#Inbound
>>>
>>> The trick
>>> Make a program in *whatever* ( extra points for doing it in asm)
>>> Connect to FS send send "gimme all the events" or you can narrow it down
>>> a bit ...
>>> And handle the events on your code
>>>
>>> " Taken from a old script of mine "
>>>
>>> con = ESLconnection("192.168.0XXXXXX","8021","ClueCon")
>>>
>>> if con.connected:
>>>
>>>     // Gimme all the events OR you can narrow this ...
>>>     con.events("plain", "all");
>>>
>>>     while con.connected():
>>>         e = con.recvEventTimed(1000)
>>>
>>>         if e and e.getHeader("Event-Name") == 'CUSTOM' and
>>> e.getHeader("Event-Subclass") == 'callcenter::info':
>>>
>>>
>>>
>>>
>>> On 6/21/13 9:56 AM, Ashish gautam wrote:
>>>
>>>  Hi,
>>>
>>>  I am working with mod_callcenter. I want FS to send event data to an
>>> external script on two events when they happen. first when a caller is just
>>> answered and is in waiting state. Second, when he is connected to any agent.
>>>
>>>  I have written this line in the dialplan:
>>>
>>>  <action application="socket" data="127.0.0.1:8022 async full"/>
>>>
>>>  is it going to do something?
>>>
>>>  Please throw some light on it.
>>>
>>>  --
>>> Ashish Gautam
>>>
>>>
>>>
>>>
>>>  _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>>>
>>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>>>
>>> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
>>>
>>> FreeSWITCH-users mailing listFreeSWITCH-users at lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.freeswitch.org
>>>
>>>
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>> 
>>> 
>>>
>>> Official FreeSWITCH Sites
>>> http://www.freeswitch.org
>>> http://wiki.freeswitch.org
>>> http://www.cluecon.com
>>>
>>> FreeSWITCH-users mailing list
>>> FreeSWITCH-users at lists.freeswitch.org
>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>> http://www.freeswitch.org
>>>
>>>
>>
>>
>>  --
>> Ashish Gautam
>>
>> Nucleus Microsystems (Pvt.) Ltd.
>>
>> Ph. 011 47574758
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>>
>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>>
>> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
>>
>> FreeSWITCH-users mailing listFreeSWITCH-users at lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.freeswitch.org
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>>
>
>
>  --
> Ashish Gautam
>
> Nucleus Microsystems (Pvt.) Ltd.
>
> Ph. 011 47574758
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>
> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>
> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
>
> FreeSWITCH-users mailing listFreeSWITCH-users at lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.freeswitch.org
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>

-- 
Ashish Gautam

Nucleus Microsystems (Pvt.) Ltd.

Ph. 011 47574758
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20130624/150b5f06/attachment-0001.html 