[Freeswitch-users] Possible to avoid sending callcenter call to agent if they are on the line?

Wilsonbrett85 brett at launch3.net
Sat Feb 23 20:41:35 MSK 2013

When a call comes in through the callcenter queue and an agent answers,
naturally another call coming in will NOT ring their phone.

But what if I want to have this same behavior if an agent calls a local
extension or calls out the gateway? So if an agent is on the phone at all,
they are skipped over for incoming queue calls. Is it possible?

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