[Freeswitch-users] Problem: call ends when answered on xlite mod callcenter skypopen
Puskás Zsolt
errotan at elder.hu
Sat Oct 20 12:03:34 MSD 2012
Hi.
Please use pastebin to upload your full console log from call start to
end and all config files. Which FS and skype version are you using ?
2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
> Hi,
>
> I am trying to use mod callcenter for my FS installation with
> skypopen, the problem is when then incoming call from skype gets
> hangup as soon as it is answered by agent on queue, Can any body help
> me understand why this is happening. here is my console log.
>
> 2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel
> [sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>] has been answered
> 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418
> Originate Resulted in Success:
> [sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>]
> 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418
> Originate Resulted in Success:
> [sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>]
> 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier:
> Agent 100 at 192.168.0.102 <mailto:100 at 192.168.0.102> in Queue
> support at 192.168.0.102 <mailto:support at 192.168.0.102> set state =
> Active Inbound
> 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent
> 100 at 192.168.0.102 <mailto:100 at 192.168.0.102> set state = In a queue call
> 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent
> 100 at 192.168.0.102 <mailto:100 at 192.168.0.102> answered "jeojit"
> <jeojit> from queue support at 192.168.0.102 <mailto:support at 192.168.0.102>
> 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806
> sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977> Flipping CID from "jeojit"
> <jeojit> to "Outbound Call" <100>
> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674
> (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send
> signal skypopen/skype102 [BREAK]
> 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
> [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS]
> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676
> (sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>) State Change CS_CONSUME_MEDIA ->
> CS_HIBERNATE
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send
> signal sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977> [BREAK]
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send
> signal sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977> [BREAK]
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send
> signal skypopen/skype102 [BREAK]
> 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
> [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS]
> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
> (sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>) Running State Change CS_HIBERNATE
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
> (sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>) State HIBERNATE
> 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223
> sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977> SOFIA HIBERNATE
> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757
> (sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>) State Change CS_HIBERNATE ->
> CS_RESET
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send
> signal sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977> [BREAK]
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
> (sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>) State HIBERNATE going to sleep
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
> (sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>) Running State Change CS_RESET
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
> (sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>) State RESET
> 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167
> sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977> SOFIA RESET
> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742
> sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977> CUSTOM RESET
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106
> sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977> Standard RESET
> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
> (sofia/internal/sip:100 at 192.168.0.254:30977
> <http://sip:100@192.168.0.254:30977>) State RESET going to sleep
> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902
> [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102 ][UP,INPROGRS]
> CHANNEL READ FRAME goto CNG
> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done
> playing file local_stream://moh
> 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit
> <jeojit> is answered by an agent in queue support at 192.168.0.102
> <mailto:support at 192.168.0.102>
> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209
> [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102 ][UP,INPROGRS]
> MSG_ID=27
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453
> (skypopen/skype102) State EXECUTE going to sleep
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
> (skypopen/skype102) Running State Change CS_HIBERNATE
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
> (skypopen/skype102) State HIBERNATE
> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757
> (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send
> signal skypopen/skype102 [BREAK]
> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
> [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS]
> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
> (skypopen/skype102) State HIBERNATE going to sleep
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
> (skypopen/skype102) Running State Change CS_RESET
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
> (skypopen/skype102) State RESET
> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774
> [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102 ][UP,INPROGRS]
> skype102 CHANNEL RESET
> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783
> (skypopen/skype102) State Change CS_RESET -> CS_HANGUP
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send
> signal skypopen/skype102 [BREAK]
> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
> [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS]
> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742
> skypopen/skype102 CUSTOM RESET
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
> (skypopen/skype102) State RESET going to sleep
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
> (skypopen/skype102) Running State Change CS_HANGUP
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638
> (skypopen/skype102) State HANGUP
> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623
> [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102
> ][HANG_RQ,INPROGRS] hanging up skype call: 119
> 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
> [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102
> ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP||||
> 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
> [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102
> ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP||||
> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629
> [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102
> ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP
> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648
> (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY
> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send
> signal skypopen
>
> Pankaj
>
>
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