[Freeswitch-users] Dropped calls on transfer

Fri Feb 17 22:17:41 MSK 2012

What's the phones firmware anyways?
On 2012-02-17 8:23 AM, "Brian Foster" <bdfoster at endigotech.com> wrote:

> I have an SPA921, and i could not get blind transfer/attended
> transfer/conference to work either.
>
> 2012-02-17 11:19:01.258020 [WARNING] sofia.c:6720 Cannot transfer channels
> that are not in a bridge.
>
> ...that's the error message I get. This is probably a bug or the phone
> isn't actually set up right. I'm going to do some research.
>
> -BDF
>
> On Fri, Feb 17, 2012 at 3:38 AM, Daniel Knaggs <
> Daniel.Knaggs at realitysolutions.co.uk> wrote:
>
>>  What commands do you want me to run under the CLI?****
>>
>> ** **
>>
>> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
>> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Anthony
>> Minessale
>> *Sent:* 16 February 2012 17:04
>>
>> *To:* FreeSWITCH Users Help
>> *Subject:* Re: [Freeswitch-users] Dropped calls on transfer****
>>
>> ** **
>>
>> Its ok if its large.  The point is to get the maximum debug while the
>> issue happens to determine the problem.****
>>
>> the little snippet you showed is not enough to go on.****
>>
>> If you can single out a section of log that shows the whole attempt to
>> perform the transfer with the sip trace and debug enabled I can try to tell
>> you what your problem is (its not a common problem so its specific to
>> something you have , [phone type, config, dialplan])  ****
>>
>> ** **
>>
>> ** **
>>
>> ** **
>>
>> On Thu, Feb 16, 2012 at 3:00 AM, Daniel Knaggs <
>> Daniel.Knaggs at realitysolutions.co.uk> wrote:****
>>
>> Sorry Anthony, I didn’t see it – it was getting late last night.****
>>
>>  ****
>>
>> I’ve read it now.****
>>
>>  ****
>>
>>  ****
>>
>> How large are these logs going to get?  We’re running on ISDN with calls
>> coming in practically every minute.  At the moment the “freeswitch.log” per
>> day is over 20MB (it rotates the log every 10MB).****
>>
>>  ****
>>
>> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
>> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Anthony
>> Minessale
>> *Sent:* 15 February 2012 22:49****
>>
>>
>> *To:* FreeSWITCH Users Help
>> *Subject:* Re: [Freeswitch-users] Dropped calls on transfer****
>>
>>  ****
>>
>> Did you not see my last email?****
>>
>> On Wed, Feb 15, 2012 at 4:36 PM, Daniel Knaggs <
>> Daniel.Knaggs at realitysolutions.co.uk> wrote:****
>>
>> Thanks for a reply, Brian.****
>>
>>  ****
>>
>>  ****
>>
>> That’s what I told them they should be doing but they won’t listen.  I
>> cringe when I overhear someone saying “call straight through” (ie, “I’ve
>> pressed xfer twice”)  ;)****
>>
>>  ****
>>
>> Looking at the logs when it happens it would appear that a hangup request
>> came from the phone and not the PBX, does that sound right?****
>>
>>  ****
>>
>>  ****
>>
>> Maybe this will help from my debugging last week during a transfer: -****
>>
>>  ****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1613
>> (FreeTDM/1:1/000) State Change CS_EXECUTE -> CS_HIBERNATE****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal
>> FreeTDM/1:1/000 [BREAK]****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1615
>> (sofia/internal/sip:216 at X.X.X.104:5060) State Change CS_CONSUME_MEDIA ->
>> CS_HIBERNATE****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal
>> sofia/internal/sip:216 at X.X.X.104:5060 [BREAK]****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal
>> sofia/internal/sip:216 at X.X.X.104:5060 [BREAK]****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362
>> (sofia/internal/sip:216 at X.X.X.104:5060) Running State Change CS_HIBERNATE
>> ****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal
>> FreeTDM/1:1/000 [BREAK]****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate
>> Resulted in Error Cause: 487 [ORIGINATOR_CANCEL]****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432
>> (sofia/internal/sip:216 at X.X.X.104:5060) State HIBERNATE****
>>
>> 2012-02-08 14:28:26.614963 [NOTICE] switch_ivr_originate.c:2459 Cannot
>> create outgoing channel of type [user] cause: [ATTENDED_TRANSFER]****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] mod_sofia.c:222
>> sofia/internal/sip:216 at X.X.X.104:5060 SOFIA HIBERNATE****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:749
>> (sofia/internal/sip:216 at X.X.X.104:5060) State Change CS_HIBERNATE ->
>> CS_RESET****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate
>> Resulted in Error Cause: 601 [ATTENDED_TRANSFER]****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal
>> sofia/internal/sip:216 at X.X.X.104:5060 [BREAK]****
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432
>> (sofia/internal/sip:216 at X.X.X.104:5060) State HIBERNATE going to sleep***
>> *
>>
>> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362
>> (sofia/internal/sip:216 at X.X.X.104:5060) Running State Change CS_RESET****
>>
>> 2012-02-08 14:28:26.614963 [INFO] mod_dptools.c:2900 Originate Failed.
>> Cause: ATTENDED_TRANSFER****
>>
>>  ****
>>
>>  ****
>>
>> Here is a different one I’ve seen today: -****
>>
>>  ****
>>
>> 2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (
>> sofia/internal/212 at X.X.X.2) Callstate Change EARLY -> HANGUP****
>>
>> 2012-02-15 13:05:09.651368 [NOTICE] switch_channel.c:3276 Hangup
>> sofia/internal/212 at X.X.X.2 [CS_EXECUTE] [INCOMPATIBLE_DESTINATION]****
>>
>> 2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2871 Send signal
>> sofia/internal/212 at X.X.X.2 [KILL]****
>>
>> 2012-02-15 13:05:09.651368 [DEBUG] switch_core_session.c:1180 Send signal
>> sofia/internal/212 at X.X.X.2 [BREAK]****
>>
>> 2012-02-15 13:05:09.651368 [DEBUG] switch_ivr_originate.c:3222
>> sofia/internal/212 at X.X.X.2 Media Establishment Failed.****
>>
>> 2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848
>> (sofia/internal/sip:211 at X.X.X.105:5060) Callstate Change ACTIVE -> HANGUP
>> ****
>>
>> 2012-02-15 13:05:09.651368 [NOTICE] switch_ivr_originate.c:3224 Hangup
>> sofia/internal/sip:211 at X.X.X.105:5060 [CS_CONSUME_MEDIA]
>> [INCOMPATIBLE_DESTINATION]****
>>
>>  ****
>>
>>  ****
>>
>> Also had one report of it dropping a call after taking a call off-hold
>> but no more.****
>>
>>  ****
>>
>>  ****
>>
>> Jira?  Sorry what is that?****
>>
>>  ****
>>
>> [image: Description: cid:image8ca977.PNG at ff333969.478fdf3a]****
>>
>> *Daniel Knaggs*****
>>
>> Software Developer****
>>
>>  ****
>>
>>  ****
>>
>> Reality Solutions Ltd, 1 Global Business Park, Hamburg Road, Kingston
>> upon Hull, East Yorkshire, HU7 0AE
>> Tel: 01482 828000 / Fax: 01482 373100
>> Daniel.Knaggs at realitysolutions.co.uk
>> www.realitysolutions.co.uk ****
>>    ------------------------------
>>
>> Sage Accredited Business Partner serving businesses in Yorkshire &
>> Lincolnshire ****
>>
>> [image: Description: cid:image6a28e2.PNG at 68fbc2d4.4c8c5174]****
>>
>>  ****
>>
>> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
>> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Brian West
>> *Sent:* 15 February 2012 18:58
>> *To:* FreeSWITCH Users Help
>> *Subject:* Re: [Freeswitch-users] Dropped calls on transfer****
>>
>>  ****
>>
>> If your users want to do that they should be doing a blind transfer
>> (Users are hard to train).   Collect data, use latest git, open jira.****
>>
>>  ****
>>
>> /b****
>>
>>  ****
>>
>> On Feb 15, 2012, at 8:37 AM, Daniel Knaggs wrote:****
>>
>>  ****
>>
>> Hello,****
>>
>>  ****
>>
>> We’ve recently switched from Asterisk to FreeSwitch and experiencing a
>> minor problem.****
>>
>> * *****
>>
>>  ****
>>
>> Currently we’ve got twenty LinkSys/Cisco phones (12x SPA942, 6x SPA962,
>> and 2x SPA504) and experiencing dropped calls when transferring calls.***
>> *
>>
>>  ****
>>
>> This seems to happen more often when the caller has hit the xfer button
>> for the second time before the callee has even answered the phone.  But
>> sometimes drops no more than one call a day if the caller waits until the
>> callee has answered.****
>>
>>  ****
>>
>> ·          All phones are running the latest firmware (v6) and have been
>> factory reset****
>>
>> ·          FreeSwitch is running on version “1.0.head (git-b9b7266
>> 2012-02-10 12-23-58 -0600)”****
>>
>> ·          RTP packet size has been changed to 0.020 as per wiki for all
>> phones****
>>
>>  ****
>>
>>  ****
>>
>> Has anyone got any ideas?****
>>
>>  ****
>>
>>  ****
>>
>> --
>> Brian West
>> FreeSWITCH Solutions, LLC
>> Phone: +1 (918) 420-9266
>> Fax:   +1 (918) 420-9267
>> brian at freeswitch.org
>> http://www.freeswitch.org ****
>>
>>  ****
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org****
>>
>>
>>
>> ****
>>
>>  ****
>>
>> --
>> Anthony Minessale II
>>
>> FreeSWITCH http://www.freeswitch.org/
>> ClueCon http://www.cluecon.com/
>> Twitter: http://twitter.com/FreeSWITCH_wire
>>
>> AIM: anthm
>> MSN:anthony_minessale at hotmail.com
>> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com
>> IRC: irc.freenode.net #freeswitch
>>
>> FreeSWITCH Developer Conference
>> sip:888 at conference.freeswitch.org
>> googletalk:conf+888 at conference.freeswitch.org
>> pstn:+19193869900****
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org****
>>
>>
>>
>> ****
>>
>> ** **
>>
>> --
>> Anthony Minessale II
>>
>> FreeSWITCH http://www.freeswitch.org/
>> ClueCon http://www.cluecon.com/
>> Twitter: http://twitter.com/FreeSWITCH_wire
>>
>> AIM: anthm
>> MSN:anthony_minessale at hotmail.com
>> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com
>> IRC: irc.freenode.net #freeswitch
>>
>> FreeSWITCH Developer Conference
>> sip:888 at conference.freeswitch.org
>> googletalk:conf+888 at conference.freeswitch.org
>> pstn:+19193869900****
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>>
>
>
> --
> Brian D. Foster
> Endigo Computer LLC
> Email: bdfoster at endigotech.com
> Phone: 317-429-1069
> Indianapolis, Indiana, USA
>
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>
> _________________________________________________________________________
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> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
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