[Freeswitch-users] Dropped calls on transfer
Brian Foster
bdfoster at endigotech.com
Fri Feb 17 19:22:11 MSK 2012
I have an SPA921, and i could not get blind transfer/attended
transfer/conference to work either.
2012-02-17 11:19:01.258020 [WARNING] sofia.c:6720 Cannot transfer channels
that are not in a bridge.
...that's the error message I get. This is probably a bug or the phone
isn't actually set up right. I'm going to do some research.
-BDF
On Fri, Feb 17, 2012 at 3:38 AM, Daniel Knaggs <
Daniel.Knaggs at realitysolutions.co.uk> wrote:
> What commands do you want me to run under the CLI?****
>
> ** **
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Anthony
> Minessale
> *Sent:* 16 February 2012 17:04
>
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Dropped calls on transfer****
>
> ** **
>
> Its ok if its large. The point is to get the maximum debug while the
> issue happens to determine the problem.****
>
> the little snippet you showed is not enough to go on.****
>
> If you can single out a section of log that shows the whole attempt to
> perform the transfer with the sip trace and debug enabled I can try to tell
> you what your problem is (its not a common problem so its specific to
> something you have , [phone type, config, dialplan]) ****
>
> ** **
>
> ** **
>
> ** **
>
> On Thu, Feb 16, 2012 at 3:00 AM, Daniel Knaggs <
> Daniel.Knaggs at realitysolutions.co.uk> wrote:****
>
> Sorry Anthony, I didn’t see it – it was getting late last night.****
>
> ****
>
> I’ve read it now.****
>
> ****
>
> ****
>
> How large are these logs going to get? We’re running on ISDN with calls
> coming in practically every minute. At the moment the “freeswitch.log” per
> day is over 20MB (it rotates the log every 10MB).****
>
> ****
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Anthony
> Minessale
> *Sent:* 15 February 2012 22:49****
>
>
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Dropped calls on transfer****
>
> ****
>
> Did you not see my last email?****
>
> On Wed, Feb 15, 2012 at 4:36 PM, Daniel Knaggs <
> Daniel.Knaggs at realitysolutions.co.uk> wrote:****
>
> Thanks for a reply, Brian.****
>
> ****
>
> ****
>
> That’s what I told them they should be doing but they won’t listen. I
> cringe when I overhear someone saying “call straight through” (ie, “I’ve
> pressed xfer twice”) ;)****
>
> ****
>
> Looking at the logs when it happens it would appear that a hangup request
> came from the phone and not the PBX, does that sound right?****
>
> ****
>
> ****
>
> Maybe this will help from my debugging last week during a transfer: -****
>
> ****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1613
> (FreeTDM/1:1/000) State Change CS_EXECUTE -> CS_HIBERNATE****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal
> FreeTDM/1:1/000 [BREAK]****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1615
> (sofia/internal/sip:216 at X.X.X.104:5060) State Change CS_CONSUME_MEDIA ->
> CS_HIBERNATE****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal
> sofia/internal/sip:216 at X.X.X.104:5060 [BREAK]****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal
> sofia/internal/sip:216 at X.X.X.104:5060 [BREAK]****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362
> (sofia/internal/sip:216 at X.X.X.104:5060) Running State Change CS_HIBERNATE*
> ***
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal
> FreeTDM/1:1/000 [BREAK]****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate
> Resulted in Error Cause: 487 [ORIGINATOR_CANCEL]****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432
> (sofia/internal/sip:216 at X.X.X.104:5060) State HIBERNATE****
>
> 2012-02-08 14:28:26.614963 [NOTICE] switch_ivr_originate.c:2459 Cannot
> create outgoing channel of type [user] cause: [ATTENDED_TRANSFER]****
>
> 2012-02-08 14:28:26.614963 [DEBUG] mod_sofia.c:222
> sofia/internal/sip:216 at X.X.X.104:5060 SOFIA HIBERNATE****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:749
> (sofia/internal/sip:216 at X.X.X.104:5060) State Change CS_HIBERNATE ->
> CS_RESET****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate
> Resulted in Error Cause: 601 [ATTENDED_TRANSFER]****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal
> sofia/internal/sip:216 at X.X.X.104:5060 [BREAK]****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432
> (sofia/internal/sip:216 at X.X.X.104:5060) State HIBERNATE going to sleep****
>
> 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362
> (sofia/internal/sip:216 at X.X.X.104:5060) Running State Change CS_RESET****
>
> 2012-02-08 14:28:26.614963 [INFO] mod_dptools.c:2900 Originate Failed.
> Cause: ATTENDED_TRANSFER****
>
> ****
>
> ****
>
> Here is a different one I’ve seen today: -****
>
> ****
>
> 2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (
> sofia/internal/212 at X.X.X.2) Callstate Change EARLY -> HANGUP****
>
> 2012-02-15 13:05:09.651368 [NOTICE] switch_channel.c:3276 Hangup
> sofia/internal/212 at X.X.X.2 [CS_EXECUTE] [INCOMPATIBLE_DESTINATION]****
>
> 2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2871 Send signal
> sofia/internal/212 at X.X.X.2 [KILL]****
>
> 2012-02-15 13:05:09.651368 [DEBUG] switch_core_session.c:1180 Send signal
> sofia/internal/212 at X.X.X.2 [BREAK]****
>
> 2012-02-15 13:05:09.651368 [DEBUG] switch_ivr_originate.c:3222
> sofia/internal/212 at X.X.X.2 Media Establishment Failed.****
>
> 2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848
> (sofia/internal/sip:211 at X.X.X.105:5060) Callstate Change ACTIVE -> HANGUP*
> ***
>
> 2012-02-15 13:05:09.651368 [NOTICE] switch_ivr_originate.c:3224 Hangup
> sofia/internal/sip:211 at X.X.X.105:5060 [CS_CONSUME_MEDIA]
> [INCOMPATIBLE_DESTINATION]****
>
> ****
>
> ****
>
> Also had one report of it dropping a call after taking a call off-hold but
> no more.****
>
> ****
>
> ****
>
> Jira? Sorry what is that?****
>
> ****
>
> [image: Description: cid:image8ca977.PNG at ff333969.478fdf3a]****
>
> *Daniel Knaggs*****
>
> Software Developer****
>
> ****
>
> ****
>
> Reality Solutions Ltd, 1 Global Business Park, Hamburg Road, Kingston upon
> Hull, East Yorkshire, HU7 0AE
> Tel: 01482 828000 / Fax: 01482 373100
> Daniel.Knaggs at realitysolutions.co.uk
> www.realitysolutions.co.uk ****
> ------------------------------
>
> Sage Accredited Business Partner serving businesses in Yorkshire &
> Lincolnshire ****
>
> [image: Description: cid:image6a28e2.PNG at 68fbc2d4.4c8c5174]****
>
> ****
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Brian West
> *Sent:* 15 February 2012 18:58
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Dropped calls on transfer****
>
> ****
>
> If your users want to do that they should be doing a blind transfer (Users
> are hard to train). Collect data, use latest git, open jira.****
>
> ****
>
> /b****
>
> ****
>
> On Feb 15, 2012, at 8:37 AM, Daniel Knaggs wrote:****
>
> ****
>
> Hello,****
>
> ****
>
> We’ve recently switched from Asterisk to FreeSwitch and experiencing a
> minor problem.****
>
> * *****
>
> ****
>
> Currently we’ve got twenty LinkSys/Cisco phones (12x SPA942, 6x SPA962,
> and 2x SPA504) and experiencing dropped calls when transferring calls.****
>
> ****
>
> This seems to happen more often when the caller has hit the xfer button
> for the second time before the callee has even answered the phone. But
> sometimes drops no more than one call a day if the caller waits until the
> callee has answered.****
>
> ****
>
> · All phones are running the latest firmware (v6) and have been
> factory reset****
>
> · FreeSwitch is running on version “1.0.head (git-b9b7266
> 2012-02-10 12-23-58 -0600)”****
>
> · RTP packet size has been changed to 0.020 as per wiki for all
> phones****
>
> ****
>
> ****
>
> Has anyone got any ideas?****
>
> ****
>
> ****
>
> --
> Brian West
> FreeSWITCH Solutions, LLC
> Phone: +1 (918) 420-9266
> Fax: +1 (918) 420-9267
> brian at freeswitch.org
> http://www.freeswitch.org ****
>
> ****
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
>
>
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
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> http://www.freeswitch.org****
>
>
>
> ****
>
> ****
>
> --
> Anthony Minessale II
>
> FreeSWITCH http://www.freeswitch.org/
> ClueCon http://www.cluecon.com/
> Twitter: http://twitter.com/FreeSWITCH_wire
>
> AIM: anthm
> MSN:anthony_minessale at hotmail.com
> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com
> IRC: irc.freenode.net #freeswitch
>
> FreeSWITCH Developer Conference
> sip:888 at conference.freeswitch.org
> googletalk:conf+888 at conference.freeswitch.org
> pstn:+19193869900****
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
>
>
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org****
>
>
>
> ****
>
> ** **
>
> --
> Anthony Minessale II
>
> FreeSWITCH http://www.freeswitch.org/
> ClueCon http://www.cluecon.com/
> Twitter: http://twitter.com/FreeSWITCH_wire
>
> AIM: anthm
> MSN:anthony_minessale at hotmail.com
> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com
> IRC: irc.freenode.net #freeswitch
>
> FreeSWITCH Developer Conference
> sip:888 at conference.freeswitch.org
> googletalk:conf+888 at conference.freeswitch.org
> pstn:+19193869900****
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
>
>
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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>
--
Brian D. Foster
Endigo Computer LLC
Email: bdfoster at endigotech.com
Phone: 317-429-1069
Indianapolis, Indiana, USA
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