[Freeswitch-users] Inbound dialplan
Baskar
yudha2008 at gmail.com
Fri May 27 02:45:19 MSD 2011
HI Mike,
I have pasted my log in path http://pastebin.freeswitch.org/16388
<http://pastebin.freeswitch.org/16388>--
Thanks with Regards,
N.Baskar
On Thu, May 26, 2011 at 6:33 PM, Michael Collins <msc at freeswitch.org> wrote:
> Pastebin the debug output of a call to a busy phone.
> -MC
>
>
> On Thu, May 26, 2011 at 3:02 PM, Baskar <yudha2008 at gmail.com> wrote:
>
>> HI Mike,
>>
>> I am looking at a condition where if the extension that i enter is busy
>> then it should automatically route to the extension i specify in the
>> ivr_inbound xml.
>>
>> --
>>
>> Thanks with Regards,
>> N.Baskar
>>
>> On Thu, May 26, 2011 at 5:43 PM, Michael Collins <msc at freeswitch.org>wrote:
>>
>>> That's because you are telling it to go to the default context:
>>> <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
>>> param="transfer $1 XML default"/>
>>> Change that "default" to whatever context you want the destination number
>>> to be in...
>>>
>>> -MC
>>>
>>> On Thu, May 26, 2011 at 2:34 PM, Baskar <yudha2008 at gmail.com> wrote:
>>>
>>>> Hi David,
>>>>
>>>> I tried the dial plan suggested by you several times but the moment i
>>>> key in the extension it take my input but exits the ivr_inbound.xml and goes
>>>> to default.xml. It does not bridge me to the extension i key in but instead
>>>> comes out of the xml and connects me to the extension in the default.xml.
>>>> Below is the output log of the tests that i have made.
>>>>
>>>>
>>>> Output Log:
>>>>
>>>> 2011-05-26 17:24:59.065884 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 5:840
>>>> 2011-05-26 17:24:59.341669 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 1:720
>>>> 2011-05-26 17:24:59.745697 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 0:960
>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF
>>>> 7:1120
>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:376 digits '5107'
>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:470 action regex
>>>> [5107] [/^([1-6][0-9][0-9][0-9])$/] [2]
>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:488 IVR action on
>>>> menu 'ivr_inbound' matched '5107' param
>>>> 'execute_extensionset:continue_on_fail=true,bridge
>>>> sofia/internal/5107%XX.XX.XX.XX,bridge sofia/internal/5998%XX.XX.XX.XX'
>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:492
>>>> switch_ivr_menu_execute todo=[2]
>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:580 exit-sound
>>>> 'voicemail/vm-goodbye.wav'
>>>>
>>>> --
>>>>
>>>> Thanks with Regards,
>>>> N.Baskar
>>>>
>>>> On Thu, May 26, 2011 at 1:49 AM, David Ponzone <david.ponzone at ipeva.fr>wrote:
>>>>
>>>>> Baskar,
>>>>>
>>>>> If you want this behavior only for calls only coming through the IVR, I
>>>>> think you will have to use bridge rather than transfer.
>>>>> it would look like this:
>>>>>
>>>>> <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
>>>>> param="execute_extension
>>>>> set:continue_on_fail=BUSY,bridge:sofia/profile/$1%domain,bridge:sofia/profile/1003%domain"/>
>>>>>
>>>>> or something like it :)
>>>>>
>>>>> David Ponzone Direction Technique
>>>>> email: david.ponzone at ipeva.fr
>>>>> tel: 01 74 03 18 97
>>>>> gsm: 06 66 98 76 34
>>>>>
>>>>> Service Client IPeva
>>>>> tel: 0811 46 26 26
>>>>> www.ipeva.fr - www.ipeva-studio.com
>>>>>
>>>>> *Ce message et toutes les pièces jointes sont confidentiels et établis
>>>>> à l'intention exclusive de ses destinataires. Toute utilisation ou diffusion
>>>>> non autorisée est interdite. Tout message électronique est susceptible
>>>>> d'altération. **IPeva** décline toute responsabilité au titre de ce
>>>>> message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas
>>>>> destinataire de ce message, merci de le détruire immédiatement et d'avertir
>>>>> l'expéditeur.*
>>>>> *
>>>>> *
>>>>>
>>>>>
>>>>>
>>>>> Le 26/05/2011 à 00:27, Baskar a écrit :
>>>>>
>>>>> Hi Michael,
>>>>>
>>>>> Thanks for your quick reply. Below is the code for the dial plan
>>>>> inbound ivr. Can you please specify where i should be inserting the
>>>>> continue_on_fail=true line in the code.
>>>>>
>>>>> Default.xml
>>>>>
>>>>> <extension name="inbound">
>>>>> <condition field="destination_number" expression="^(XXXXXXXXXX)$"
>>>>> />
>>>>> <condition wday="2-6" hour="8-17">
>>>>> <action application="set" data="hangup_after_bridge=true"/>
>>>>> <action application="set" data="accountcode=Inbound"/>
>>>>> <action application="answer"/>
>>>>> <action application="start_dtmf" />
>>>>> <action application="ivr" data="ivr_inbound"/>
>>>>> <action application="record_session"
>>>>> data="$${base_dir}/inbound/${destination_number}-${caller_id_number}-${strftime(%Y-%m-%d-%H-%M-%S)}.gsm"/>
>>>>> <action application="transfer" data="1018 XML default"/>
>>>>> </condition>
>>>>> </extension>
>>>>>
>>>>> ivr_inbound.xml
>>>>>
>>>>> <menu name="ivr_inbound"
>>>>>
>>>>> greet-long="/usr/local/freeswitch/sounds/en/us/callie/misc/8000/abc_pe/abc_pe_bus.wav"
>>>>> invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>>>>> exit-sound="voicemail/vm-goodbye.wav"
>>>>> confirm-macro=""
>>>>> confirm-key=""
>>>>> tts-engine="flite"
>>>>> tts-voice="rms"
>>>>> confirm-attempts="3"
>>>>> timeout="10000"
>>>>> inter-digit-timeout="2000"
>>>>> max-failures="3"
>>>>> max-timeouts="1"
>>>>> digit-len="4">
>>>>> <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
>>>>> param="transfer $1 XML default"/>
>>>>> <entry digits="0" action="menu-exec-app" param="transfer 6525 XML
>>>>> default"/>
>>>>> </menu>
>>>>>
>>>>> *--
>>>>> Thanks with Regards,
>>>>>
>>>>> N.Baskar
>>>>>
>>>>> *
>>>>> On Wed, May 25, 2011 at 5:25 PM, Michael Collins <msc at freeswitch.org>wrote:
>>>>>
>>>>>> If I understand correctly you're wanting to handle a bridge scenario
>>>>>> where the target extension is busy, etc. Most likely you just need to set
>>>>>> continue_on_fail=true so that your dialplan continues in the case of the
>>>>>> target extension not picking up.
>>>>>>
>>>>>> -MC
>>>>>>
>>>>>> On Wed, May 25, 2011 at 1:27 PM, Baskar <yudha2008 at gmail.com> wrote:
>>>>>>
>>>>>>> Hi All,,
>>>>>>>
>>>>>>> In my inbound dial plan xml file i have set two conditions enabled
>>>>>>>
>>>>>>> Condition1:
>>>>>>>
>>>>>>> In inbound dial plan callers are given an option to key in the
>>>>>>> extension number and reach the appropriate extension (Example: 1001 or 1002
>>>>>>> or 1003 etc).
>>>>>>>
>>>>>>> Condition2:
>>>>>>>
>>>>>>> The second condition routes call to a default extension in scenarios
>>>>>>> where the caller does not specify any extension number (Example: Default
>>>>>>> extension is 1007).
>>>>>>>
>>>>>>>
>>>>>>> Both the above conditions are working fine.
>>>>>>>
>>>>>>> Now I need to set up another condition where after keying in the
>>>>>>> extension number the call gets transferred to the appropriate extension and
>>>>>>> if the extension is busy(Example: say extension 1003 is busy) it should be
>>>>>>> hunted to a default extension (example: 1007). How can we set up this
>>>>>>> condition in dial plan?
>>>>>>>
>>>>>>> Can any one guide me.
>>>>>>> --
>>>>>>> Thanks with Regards,
>>>>>>>
>>>>>>> N.Baskar
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
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>>>>>>>
>>>>>>>
>>>>>>
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>>>>>>
>>>>>
>>>>>
>>>>>
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>>>>>
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>>>>>
>>>>
>>>>
>>>> -
>>>>
>>>>
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>>
>>
>>
>>
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