[Freeswitch-users] Caller ID using Fifo

Tue Jan 25 03:58:02 MSK 2011

Hi Fred,

I just tried:

<action application="set" data="outbound_name=${caller_id_number}"/>

before

<action application="fifo" data="sales_fifo@$${domain} in undef
$${base_dir}/sounds/music/8000/partita-no-3-in-e-major-bwv-1006-1-preludio.wav"/>

and it didn't work.

Did I do anything wrong?

Thanks,
John

On Mon, Jan 24, 2011 at 3:38 PM, Anthony Minessale <
anthony.minessale at gmail.com> wrote:

> there is a param in fifo "outbound_name" if its set, it will put it in
> parens along with the caller's caller_id_name
>
> (sales) Fred Smith
> 2121231234
>
>
>
> On Mon, Jan 24, 2011 at 4:55 PM, Joao Leme <joaocarlosleme at gmail.com>
> wrote:
> > I haven't been able to find a solution either (havent' had much time),
> but
> > have you already tried the following to make sure it does not work?
> > "Note: If you wish to specify the caller ID presented when a fifo calls
> an
> > agent, set the origination_caller_id_name and origination_caller_id_num
> > variables to the values desired. These could be set within the {} of the
> > dialstring, or they could be set using the set application in the
> dialplan
> > which places the caller into the fifo (before the 'fifo in' executed on
> the
> > caller)."
> > I haven't had time to look into but that's where I would start.
> > It was added to the Fifo wiki by User "Sward" (no futher info on user)
> on:
> > (cur) (prev) 15:21, 9 June 2010 Sward (Talk | contribs) (26,518 bytes)
> > (→Configure for Agent Callback)
> > If anyone know this "Sward" guy, he may have some answers.
> > Thanks,
> > John
> >
> > On Mon, Jan 24, 2011 at 1:20 AM, Marc de Corny <marcdecorny at gmail.com>
> > wrote:
> >>
> >> Hi All
> >>
> >> I have since had a play with mod_callcenter and have not been able to
> send
> >> the call to an agent with the caller_id_name as the name of the queue.
> >>
> >> I keep on getting the CLI on both.
> >>
> >> As this cannot be done in FIFO either, do any of you have any ideas? or
> >> managed to get it working ?
> >>
> >> thanks
> >> Marc
> >>
> >> On Fri, Jan 14, 2011 at 4:35 PM, Marc de Corny <marcdecorny at gmail.com>
> >> wrote:
> >>>
> >>> Just to follow up on this subject.
> >>>
> >>> I have done a lot of testing on the fifo trying to get the
> caller_id_name
> >>> changed on the outbound call to the agent and to be honest I cannot
> >>> understand the explanation.
> >>>
> >>> If mod_fifo does not know which call it will connect until the agent
> >>> answers, how come it displays the CLI correctly, jsut won;t let me
> change
> >>> it.
> >>>
> >>> Still seems strange. I am looking into the Mod_callcentre to check if
> it
> >>> sends caller_id information. but the same logic if valid could apply
> >>>
> >>> Also maybe someone should change the Wiki ( I would but do not have
> >>> enough expertise on the subject) because the following is a bit
> misleading
> >>>
> >>>  "Note: If you wish to specify the caller ID presented when a fifo
> calls
> >>> an agent, set the origination_caller_id_name and
> origination_caller_id_num
> >>> variables to the values desired. These could be set within the {} of
> the
> >>> dialstring, or they could be set using the set application in the
> dialplan
> >>> which places the caller into the fifo (before the 'fifo in' executed on
> the
> >>> caller). "
> >>> thanks
> >>> Marc
> >>> On Thu, Jan 13, 2011 at 10:47 PM, Joao Leme <joaocarlosleme at gmail.com>
> >>> wrote:
> >>>>
> >>>> What about showing the Caller ID after it is answered? Any way to do
> >>>> that?
> >>>>
> >>>> 2011/1/12 João Mesquita <jmesquita at freeswitch.org>
> >>>>>
> >>>>> João Leme,
> >>>>> The caller id is not passed when the phone is ringing because
> mod_fifo
> >>>>> does not know which call is going to be sent to that channel once it
> is
> >>>>> answered until it is really answered. I don't know if mod_callcenter
> does
> >>>>> show anything but you should consider looking at the documentation if
> you
> >>>>> really need this feature.
> >>>>> Regards,
> >>>>> João Mesquita
> >>>>>
> >>>>>
> >>>>> On Wed, Jan 12, 2011 at 9:15 PM, Joao Leme <joaocarlosleme at gmail.com
> >
> >>>>> wrote:
> >>>>>>
> >>>>>> Hi there,
> >>>>>> I would like to know if there is a way to see the caller ID on my
> Sip
> >>>>>> Client (X-Lite for example) of the caller that I answear from a Fifo
> queue?
> >>>>>> Thanks,
> >>>>>> John
> >>>>>> _______________________________________________
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> --
> Anthony Minessale II
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